Search East Louisville Villa Accommodation

"Your staff was very knowledgeable and helpful"

"Clean room, a little tight for 3 of us. Beds were comfortable. Lots of noise in the hallways!"

"Breakfast was great--, staff needed to clean rooms more often"

"Great hotel and property. Would highly recommend it. Great old world charm. "

"I was very disappointed when arriving. I booked 2 rooms through hotels.com and then I called the hotel directly to see if we could get joining rooms as we had multiple younger kids and 3 adults that we were having to split between the 2 rooms. I thought if we had joining rooms the kids could go back and forth and not have to go into the hallway. I was told that I had to be a IHG member to get joining rooms and it didn't cost to be a member. So, I said why not and signed up. When we arrived- I was told that the joining rooms were all booked up after I booked approx a month out. The rooms that we got were right beside each other- not bad- but it was the point of me going through calling them to get what I wanted and told I could have what I wanted if I just became a member, and I did, and assumed everything was good. When we got up the next morning to eat breakfast before heading out- there were NO eggs, and the waffle machine was broken. So, all they had to eat was some sausage, boiled eggs, cereal, bagels, and grapes. We had to go somewhere else to get breakfast. I booked this hotel- specifically for the breakfast and not having to go somewhere else. And we stayed in May with hopes of the kids using the pool which wasn't open yet. (Which ended up not being a huge deal as we didn't have a lot of time to spend at the hotel)"

"Room was clean , friendly staff."

"My room did not get serviced for 3 straight days after the manager assured me it would be done the second day. "

"Yes"

"The towels, sheets, mattresses and pillows are new and well maintained. The view from the window in the rooms of the A wing facing the lake is beautiful. The floors were dirty on all the corners of the room and the first room we were offered had the door broken into and it wouldn’t lock. Staff was helpful to immediately relocate us, but for a family with kids already tired from the road, it really bothered me. The carpet was dirty and stained socks, shoes or flip flops are a must everywhere. The breakfast is not included and definitely not worth at all what we had to pay for. No variety of items, the bakery items were stale and old and what was supposedly prepared in the kitchen was hard and had no flavor. The hot items were cold and tasted like previous day food. The hotel as a whole is dated and it has this dirty look everywhere, it was probably really nice in the 90’s (?) but now it’s just running on fumes. The pictures look a lot better than what it really is. Kids enjoyed the pool, chlorine concentrations were quite high given the smell. If we go back to Louisville I’m definitely staying elsewhere."