East Coast Holidays from AU$1,240

Cleanliness was a major concern. The room wasn’t properly cleaned, there was hair on the food, a lipstick stain on a glass, and a tiny roach spotted in the self-serve juice at the buffet. Sadly, this experience ensures I won’t be returning

The pools were nice.

Its an amazing property with vast area to explore. Lots of restaurants and the restaurant service is good as well. However, the pool bar experience was disappointing due to consistently poor customer service, unfriendly staff, and unclean drinks. The staff at the pool bar will never greet or acknowledge. Only one bar available for pool and beach area together, except for some special events. We ends up in buying liquor from outside (uber eats). The service at the restaurants and the lobby bar was excellent and staff were very friendly on all other areas except the pool.

While the property itself was beautifully maintained and well kept not all of the staff were thoughtful and caring while they put on a friendly facade. After day one when I inquired about checking out early and a refund i came back to my suit case rummaged through and clothes on the floor after a day by the poo. I was easily looked over or dismissed while in line or other places. House keeping didn’t come one day and my request for new towels through the app and a call to the front desk were ignored. The last day there the resort kept having blackouts and the side I was on stayed out longer. I asked for a place to charge my phone as I needed to check in with the airline for my departure early the next morning. In all i made the best of the experience for my kids but I can’t say I’d visit again.

Rooms were clean and staff was very friendly. We had a great stay.