Apartments in East Coast

"Great"

"The staff was excellent and the resort outdoors. The whole area was clean and the pool were lots of fun and activities in the resort"

"Friendly helpful staff. Great room with spotless cleaning and great amenities. "

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"The staff here are AMAZING!! We originally booked elsewhere and had so many issues that we ended our last 5 nights at Melia Caribe and it was amazing. The staff are so friendly and really want to make your stay great. We arrived at almost 11pm and they placed us vip, room near the ocean and happily welcomed us at that time of night. Food was good but what makes this place amazing is there is something for the kids to do the whole day! Water park during the day, playstations for the kids, game room and a separate play place you take a shuttle to for miniature golf, rope climbing. Nightlife was always going on. Although resort needs some upgrading i would gladly come back for the staff and endless things to do for my son. Thank you for making our trip a memorable one! We are so grateful to the staff and will be back in a few months! My son loves it so much and didn't want to leave! Thank you again for everything!"

"great place to stay"

"Wonderful property will be back. 10 out of 10"

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "

"everything was spectacular"