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"We booked the Copthorne Hotel as we had tickets to see Peter Kay at the Utilita Arena. We decided to turn it into a mini break staying at the hotel for 3 nights. The hotel was only a short walk from the arena and we also walked from the train station, again only a short walk. We had a lovely view of the River Tyne and two swivel chairs positioned in front of the window. It was such a good view that we spent each evening sitting in front of that window with a drink. All the staff were very friendly and helpful. The room was spacious, comfy and reasonably clean, with a small fridge that you could stock yourself. There were tea/coffee making bits. We had a meal on the Saturday night at the hotel which was nice and I left my husband at the bar to enjoy the football. The room also had a hair dryer, fan, ironing board and iron. The water pressure was great so the shower was amazing. I would go back to this Hotel if I ever visit Newcastle again. It was just the perfect spot to walk to most destinations that we needed to get to and the room was a great space to relax in. Also if you are a runner take your running gear as it is a great place to enjoy a run along the river."

"The whole experience in every aspect was classy professional whilst remaining very friendly and relaxed … Will certainly recommend the hotel group .. Thanks Eric Jackie Room 108"

"Had a great time. Staff very helpful. Food excellent."

"Great hotel. Lovely staff. Rooms could do with some charging points near the beds but other than than they were decent sized, clean and well appointed. In a great location to get to Newcastle or pop over to the Stadium of Light like we did. "

"Convenient to rail and castle. Homeless people fighting in front-priceless "

"Very good :-)"

"The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a special desert and our room was decorated with rose petals, towel art and complimentary chocolates. I had read mixed reviews, however, our experience was first class. Yes some areas need touching up a little, having said that, the staff made our visit amazing. Due to medical conditions I didnt know if I would be able to use the spa facilties, Lilly to the rescue!! She escorted us to a different access point, where I was able to park my scooter much nearer, she checked I was able to access the hydrotherapy pool safely, this small act of kindness had an enormous impact on my wellbeing, she made such a difference, what lovely people they all are. Whatever they did, they did with a smile and genuinely cared. The only suggestion I have for improvement would be to have a sign in the car park asking guests using room facilities for events, to respect others by not drivng around the car park at speed or sit revving engines for over an hour, whist blocking access. We will definitely be returni"

"Fast efficient check in with an upgrade to a suite!"

"I discovered this hotel last year and liked it so much that it was a no-brainer to return this year. It was every bit as good. The staff are lovely. The rooms are designed perfectly and kept spotless. The breakfasts are excellent, although they have increased in price since last year. The location could scarcely be beaten: a five-minute walk from the Central Station, yet quiet enough for a very restful night's sleep. My only suggestion for improvement would be to alter the harsh lighting in the bathroom, which adds 20 years to anyone's age. Bleach-white LED lights from overhead wash out your face and throw all your blemishes and wrinkles into a geriatric relief map. When the time comes to upgrade the bathrooms, consider placing the ceiling lights slightly behind where the person will be standing at the sink then angle the beam so that the lighting bounces off the mirror into the person's face. This is still bright, but it softens their appearance (it's an old design trick). As q quick fix, you might even be able to warm the LED lights without too much hassle because most are switchable these days."