Top Hotels Near Drury Lane Theater in Chicago from AU$86

"Front desk customer service was poor. At front desk with no line, clerk(s) did not greet us but one whom had the audacity to ask us to step aside and allow the women getting off the elevator to be helped first… Talked with them for 15mins about their check in, when we approached the desk first for the same thing. Clerk assisting him just shuffled around behind him, as if he didn’t want to help neither his coworker or us. Did not check us in until I got out of line from behind the first set of mentioned women & asked if he was able to check us in. Also everything I handed the second clerk he never returned in my hand only in front of me on the counter, very disrespectful in my opinion. First clerk: male, bald, with glasses. Second clerk: male, silver shoulder length hair & glasses. "

"Great place in a great area. "

"Staff is very cooperative. Clean rooms. "

"This property cancelled my room and didn’t even try to contact me. Yes they refunded my money and offered to put me in another hotel BUT… that was located too far away and was much lesser quality. This location is the go-to spot for all our visiting workers and clients. Turns out this has happened quite a few times recently. The hotel looks great but book with caution!"

"Very good breakfast. They gave our room a light cleaning the first day; made the bed, emptied garbage,Replaced some towels. But did not do anything the next 2 days. Suites are nice when you have more than 2 people. We had 4. Price was fair. Good location for our purpose. But a far walk to civilization "

"Clean and quiet place to relax"

"Excellent Customer Service "

"Our room was clean but other’s in our party’s room smelled like bleach, feet and mold. They did move him but you may want to do something about the horrible skunk smell of marijauna in the hallways. I think you better start charging people who impinge on others airspace! I also find it disrespectful to charge paying customers for parking when you have a venue next door who parks for free. They literally took up all the legal places to park! Your rates are On a more positive note the waitress for breakfast was very helpful and kind! The waffles were delicious although over priced I guess we expected more from a Hilton? "

"Nice room, beautiful property and lounge area"