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"The hotels rooms need urgent renovation"

"Would NOT recommend this hotel. They will take your money in a second, require double payment at check-in and charge your credit card and take over a week to refund, actually have not received a refund yet 7 days later. Check-In process was a terrible experience. The staff member was rude, told me I had not paid, that I was wrong, that my charge was virtual. It turns out I had paid, was correct and he was completely wrong. His rude attitude and presence set off a horrible week at Jewel Boutique Hotel. Had to spend an hour confirming with Hotels.com / Expedia that room had been pre-paid. The manager called the next day and said staff member was wrong and refund would be issued. Great problem solved, NEGATIVE! Like most people he had some excuse about it would take a few days. No problem, unfortunately a week later refund has not been issued. Have checked out and still do not have a refund. Horrible experience. Would not suggest this hotel. Most of the other staff was pretty nice and did a good job. This guy at check-in and manager ruined the rest of the experience. Pass on staying at this Hotel. "

"Beautiful spa and indoor pool. Rooms very comfortable and clean bathrooms No Netflix on tv but there are a few channels we could watch."

"everything was perfect "

"Tje room was good, staff was friendly and ready to assist"

"Horrific Cockroaches and rats "

"The beds were horrible could not sleep and the air-conditioning and the heating was on all the time it was either too hard or too cold. It will not turn off on automatic."

"Really great hotel. Highly recommend"

"Decent place for the price. Comfortable bed and clean bedding. Carpet was greasy, old bathtub but hot water and water pressure. They were very nice and they helped me get an early breakfast to go, to take with me on my day trip."