Desert Ridge West Hotels, Phoenix

"Great location near spring training. Clean room and fun atmosphere."

"It was a simple stay with no bells or whistles. Wouldn’t stay again "

"Driving to the place I thought for sure I was gonna die. The neighborhood is TERRIBLE. I think I passed a jail of some sort a few blocks down even. The the property was well lit and set far off the street. Room was small but nice. Things worked as they should, well, the bed, TV , icebox and shower worked fine. Think they just finished a remodel or something, cause it was very nice. So if you go, go now before it gets ruined!"

"Pro: The pool needed to be cleaned the first 2 days while we were here. The third day it was clean and famulous. The room was affordable and clean, the beds were comfortable."

"Beautiful grounds, clean room, nice patio But, pool / jacuzzi late evening needed attention Used towels and floating bandaids were yucky but all around was a great stay"

"Asked for cancellation as soon as I arrived. Room smelled of smoke Extremely outdated furnishings, Creeky staircase, odd layout. Like a much older timeshare? No way my daughter and I would stay there, description was misleading for sure. On the other hand the girl who checked me in / out was extremely professional (Desiree?) Honestly she went above and beyond customer service getting me info to call the third party that it was booked thru to get my refund and cancel properly. She was extremely thorough and helpful with the cancellation. Even offered to move us to another room, although I declined. I own a business in California and I’d hire a girl like her any day! Honestly she should pick a bigger resort because hospitality is obviously her niche and they are lucky to have her! (I hope my review is shared with her)"

"This was one of the worst hotels I have ever stayed at before; had it been a lower price range, I would adjust my expectations accordingly. The interior spaces (lobby, rooms, bar) are beautifully designed. However, most of the interactions I had with the staff were questionable at best. The pool was closed “for cleaning” for most of the day on a Saturday but then I was told by the same staff member that it was closed for a “private event”. The pool was the main reason I selected this property, so that we’d be able to easily access it with our spa visit. Instead they sent us to the pool on the completely other side of the property, which looked like a sad motel pool, bathroom was filthy. There’s no QR code/menu/phone number listed anywhere at the sad motel pool to be able to place a food order, so you just have to navigate it from the hotel website with the restaurant menu; you have to call the front desk to get connected to in room dining). It seemed like the person taking my order had no idea where this pool was located & asked me where it was. By the time we had lugged all of our bags to the second flr, we come to find the room keys were never activated. The stay seemed to be looking up when we got some great cocktails from the main bar in the lobby, but then come to find out when the pool finally reopened from the“cleaning/private party”, it took 45 min to get our drinks from the pool bar and they were incorrect. It was clear our server completely forgot to place the order"

"Good"

"Included breakfast: bread and toaster. No condiments and nothing else except coffee. Nothing more. Bathroom tub and shower had big-time mold at every joint. In room air conditioner controls inoperative and produced noise just this side of the business end of a 737 engine of takeoff."