Top Hotels Near Desert Botanical Garden in Phoenix from AU$114

"I loved everything about this hotel except the beds and pillows. I wasn’t able to sleep well at all. The staff was extremely friendly. The rooms were clean and the free snacks were a nice touch. A TV in the bedroom would also be nice. After a long day, sometimes you’d rather watch tv in bed instead of the living room. "

"The term resort should be removed from the name of the hotel. Every area needs repair and updates. The pool was murky and a shade of green. Many of the pool/lounge chairs were coming apart. As we were leaving, there was a needle and syringe in the parking spot next to us."

"Lack of communication between employees had us waiting for the free airport shuttle for over 45 minutes. Called the number provided 3 times to see where the shuttle was and why it wasn’t showing up and the desk clerk said “make sure to go to the share ride side.” Later found out the bus was going to the opposite side where the cell phone lot was. Mentioned this when checking into the hotel and were told we would be reimbursed for having to pay for uber after waiting for so long for the shuttle that never came to share ride side of pickup but never received reimbursement. Desk clerk gave email to contact for a cash refund reimbursement but never responded to email and wasn’t seen again since check in the 3 days we stayed at the hotel. The main reason I booked was specifically for the free airport shuttle and this was the first problem encountered from the hotel. Was highly disappointed from first impression but everything else turned out fine. "

"Yes "

"Would all be excellent except the staff did not adddress our unit on the next to last day. We were out early and returned late to find no service being done, no coffee for next morning, bed not made, clean towels etc"

"The staff is very nice.. but the exterior is the building. Don’t look too good."

"Spacious rooms. Good location. Friendly and helpful staff "

"I have stayed at this location multiple times and every single time the Front Desk Staff is very friendly and proffessional. Great Staff!!!"

"I am so incredibly disappointed in this hotel and their operations. I came out for Dodgers spring training and when we went to check in, they had overbooked and gave our rooms away. Then I came back to the hotel a year later , tried to stay at the same hotel and once again my rooms were given away because they overbooked. It seems like because I was through Expedia, (3rd party booking) my room was given to someone who booked on site. Either way, I was very disappointed as I love the hotel and the fact it was next to the Biltmore mall. If you book here, beware this has happened to me twice now. So annoyed ! "