As soon as we entered the property we could tell that this is not a 5 star experience because there was no bell boy to receive the luggage earlier and when he came, he was very cold to us. Upon security check we were informed that speakers are not allowed in the room which is very absurd. The room allotted to us had a broken tap and upon usage water started leaking from the tap as well as the bathtub. The air conditioner was not working properly. So we had to request for a room change. The staff is highly inexperienced and not at all courteous as you would expect from a 5 star hotel. The wait time for any type of room service is very long, you will have to call at least twice for something as simple as bath towels which would take 30 mins to come. Terrible experience. Would not recommend at all.