2/10 Terrible
Linda
3 Aug 2016
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A frightening experience.
We (2 ladies) arrived after midnight and were taken from Castle Blue by a group a men to the Paramont Hotel. No clear explanation and we were frightened. We had to ask the menu in front to slow down repeatedly (they had our bags and we wanted to keep them in view).
At the Paramont Hotel there were stains on the bedsheets, the workman had left his flip-flops in the room, the bathroom door did not close easily, there were no curtains at the bathroom window. The temperature choice was super hot or super cold. The remotes for the TV and air-con did not work.
I had contacted the hotel 3 times prior to arrival (via the hotel website and then by direct email) but there had been no reply.
This hotel/these hotels should NOT be promoted by hotels.com. Our experience was frightening and being walked through a dark street with piles of garbage was not a good first experience of New Delhi.
I did not pay much but however little I pay I expect safety and cleanliness. Based on the fact we did not get either, I think we deserve a refund.
