Deepwell Estates Hotels, Palm Springs

"This hotel has really gone downhill. The bathrooms had black mold, the lights in the room didn’t work, the electrical system is poor, the a/c is so noisy, they don’t have a breakfast buffet anymore and the service in the restaurant at breakfast was understaffed. We sat at our table for 30 minutes before anyone even acknowledged us!! They don’t have a shuttle service anymore which was so convenient when we were headed to the tennis garden, so we ended up walking over because of the terrible traffic during the BNP Paribas Tournament. The staff had no idea how to get the tennis tournament on the television in our room which was really annoying. We were told the hotel was under new ownership so hopefully they will rectify these issues because the room rate is not worth the cost to stay with these current conditions!!"

"There are hidden resort fees once you check in. Wish they put all of it together instead of a last minute fee. Other than that I has a solid stay. "

"Property is very nice. Clean room and pleasant staff."

"The property is very clean, everyone working at this property goes above and beyond to make your stay amazing!! The hotel is 5 minutes from downtown. The rooms are a nice size. Make sure to ask what your view is from the room when you are checking in. They have a nice coffee bar you can get breakfast and lunch sandwiches. Also a nice bar and restaurant you can do a sit down meal, has a beautiful outdoor patio with fireplaces as well. There is also a small sports bar at the front of the hotel. The pool is beautiful and has several covered sitting areas and Cabanas that are FREE!!! First come first serve. We had a very nice relaxing time here. Would highly recommend!! Would definitely stay here again!"

"Yes"

"I was a little disappointed on a couple things One my bed was very uncomfortable I didn't feel the mattress was great The couch that I said I'm so hard when I was watching TV that it cost me some problems later. Hot tub was okay but only half the Jets were working if less. Staff was quite nice and we left early on our stay and they refunded our resort fees back which was nice. But I would not pay more than $150 $200 a night at this place"

"We stayed in 3 hotels this trip and V had the most comfortable beds. The property is older and the rooms were fine. But all the furniture around the pool is very beat up. Torn, stained. Also the pool shown is one of two, it appears that only executive rooms open onto that pool. "

"very pet friendly. grounds were immacculate. staff were friendly room was clean."

"I was greatly disappointed by the terribly horrendous beds. When you lay on them you sink 6 inches making it difficult to climb out. They are more like hammocks with springs popping through. The comforter was torn terribly. Faucets were loose. And when they moved us to another room eventually...the room stank like airplane glue or toxic grouting. The staff was miserable and uncouth. I'd rather sleep in my car and the room was $425 a night plus parking. All in all you couldn't pay me to ever stay at a Renaissance hotel again. "