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Reviews of Hard Rock Hotel Davos

4 out of 5
Hard Rock Hotel Davos
Tobelmühlestrasse 2, Davos, GR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 649 reviews" "
Rating 8 - Good. 216 out of 649 reviews" "
Rating 6 - Okay. 46 out of 649 reviews" "
Rating 4 - Poor. 14 out of 649 reviews" "
Rating 2 - Terrible. 6 out of 649 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marius-Lucian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations. Too bad we booked last minute and we could not get a covered parking spot.
Stayed 3 nights in Feb 2024
Response from Front Office on 9 Apr 2024
Dear Marius-Lucian,Thank you for your review on Expedia. We are pleased to hear that your stay exceeded our expectations. However, we regret that you were unable to obtain a covered parking space due to a last-minute booking. We will take your feedback into consideration and look into how we can improve our service to accommodate last minute bookings. Thank you for your review and understanding. We hope to welcome you back soon.Kind regardsHard Rock Hotel Davos

10/10 Excellent

Arbnora

Stayed 3 nights in Jan 2024

10/10 Excellent

Sean

Stayed 1 night in Jan 2024

10/10 Excellent

susie

Stayed 1 night in Jan 2024

8/10 Good

Wilnelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area doesn’t feel safe at night.
Stayed 1 night in Dec 2023
Response from Front Office on 9 Jan 2024
Dear Wilnelia,We apology to hear that you feel the area is not safe at night. The safety and well-being of our guests are of utmost importance to us. We take such concerns seriously.We would appreciate any additional information you can provide regarding your specific concerns or experiences. This will help us address the issue more effectively. Additionally, we recommend contacting our front desk or hotel management during your stay if you ever feel uncomfortable or have specific safety concerns. They are there to assist and ensure your stay is as secure and pleasant as possible.Thank you for bringing this to our attention, and we hope to make any necessary improvements to enhance your overall experience. If you have any further feedback or questions, please feel free to share. Your safety and comfort are our top priorities.Rocking greetingsHard Rock Hotel Band

10/10 Excellent

Giuseppe

Stayed 3 nights in Dec 2023

4/10 Poor

Marco

Stayed 2 nights in Dec 2023

8/10 Good

Christophe

Stayed 1 night in Dec 2023

8/10 Good

Guillaume

Stayed 1 night in Nov 2023

8/10 Good

Christian

Stayed 1 night in Nov 2023

6/10 Okay

Alexandre

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Décevant
Un hotel avec des atouts : bon emplacement, jolie chambre propre et salle de bains fonctionnelle, spa agréable. Cependant, l’accueil n’a pas été à la hauteur. Il a fallu réclamer les avantages gold/VIP. Le parking gratuit a été accepté, mais le surclassement refusé 2 fois, alors que l’hôtel était loin d’être plein de l’aveu même de la réceptionniste. 4 mini macarons offerts pour compenser. Lit d’appoint pour notre fille de 12 ans peu confortable (plutôt pour un jeune enfant 5/6 ans) Nous n’avons pas aimé le restaurant pour le dîner : plats chers et médiocres.
Stayed 3 nights in Oct 2023
Response from Hard Rock Hotel Band on 7 Nov 2023
Nous vous remercions de votre séjour au Hard Rock Hotel Davos et de vos commentaires. Nous sommes désolés que le surclassement gratuit n'ait pas fonctionné. Le surclassement est disponible dans la catégorie supérieure selon les disponibilités, mais au moment de votre séjour, toutes nos suites étaient occupées.Nous serons heureux de discuter de vos commentaires sur notre restaurant avec les personnes concernées. Nous espérons sincèrement que le surclassement gratuit fonctionnera la prochaine fois.Meilleures Salutation

8/10 Good

Guenter

Stayed 2 nights in Oct 2023
Response from Hard Rock Hotel Band on 7 Nov 2023
High Five! Herzlichen Dank für die tolle Bewertung.

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Hard Rock Hotel Band on 7 Nov 2023
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was spacious and it was presented in a friendly atmosphere, dining experience was great and staff amazing.
Stayed 2 nights in Oct 2023
Response from Hard Rock Hotel Band on 7 Nov 2023
Wow, you Rock - We are thrilled to read that we rocked your stay and that you had a good time at Hard Rock Hotel Davos.

10/10 Excellent

Patrik

Stayed 1 night in Oct 2023
Response from Hard Rock Hotel Band on 7 Nov 2023
Wow, you Rock – Thank you very much for the great review.

10/10 Excellent

Martin

Stayed 2 nights in Sep 2023
Response from Hard Rock Hotel Band on 6 Oct 2023
Vielen Dank für die tolle Bewertung.

10/10 Excellent

Mirta

Stayed 1 night in Sep 2023
Response from Hard Rock Hotel Band on 6 Oct 2023
Herzlichen Dank für die tolle Bewertung.

10/10 Excellent

Daniel

Stayed 1 night in Aug 2023
Response from Hard Rock Hotel Band on 6 Oct 2023
Vielen Dank für die tolle Bewertung.

8/10 Good

Burak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in did not go as expected. The lady handed us the key card without providing any information. The room was very clean, and the breakfast was also very good. The remaining staff were always very friendly.
Stayed 1 night in Aug 2023
Response from Hard Rock Hotel Band on 6 Oct 2023
Thank you very much for the great review. I am very sorry to hear, that the Front Office Staff was not as expected. We will train our Team again. Thank you very much for the Advice.

6/10 Okay

Triana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Triana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s always good to be back
Stayed 1 night in Jul 2023

10/10 Excellent

Camilla

Stayed 1 night in Jul 2023

10/10 Excellent

Claude

Stayed 1 night in Jun 2023
Response from Hard Rock Hotel Band on 1 July 2023
You Rock - Thank you very much for your Feedback.

10/10 Excellent

Simone

Stayed 1 night in Apr 2023
Response from Hard Rock Hotel Band on 20 Apr 2023
High Five! Thank you very much for the great review.

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A mixed experience I booked for 2 nights just staying myself and my 10 year old son, having driven across Europe from the U.K. My son is a huge fan of Hard Rock hotels (our last stay being at the one in Tenerife) so we were excited to stay here in Davos. We booked the best room available (Platinum Suite - easily enough room for 6!) in hope of a great stay. We had a poor experience at their restaurant on the first night (‘GMT 1’) but the following day the manager Lorraine took time to meet with me about it and went the extra mile to set things right. I trust she will train up the waiter involved. The Spa was lovely, and Gabriella ensured we felt welcome and comfortable throughout our visit. A little confusing to book (their digital booking system on the Contler app sent us round in circles, asking us for passwords that were weren’t provided) but once we’re we’re booked I had a great deep tissue back massage and a relax in the hot tub. The Platinum Suite (room 906) is a large modern apartment. Decor was minimalistic compared to other Hard Rock hotels I’ve stayed at, feeling somewhat clinical rather than the usual rock star vibe. It was great to have USB sockets everywhere (even in the bathroom) and in true Hard Rock fashion I was able to borrow an acoustic guitar during our stay.
Stayed 2 nights in Apr 2023
Response from Hard Rock Hotel Band on 26 Apr 2023
Dear Shawn Thank you for your time to write us a feedback of your stay. The philosophy of our hotel us to run this extra mile for every single guest in our hotel. We are very sorry that the experience of the first night became not what you expected but that we could change this impression from the next day on. Our Studio Suite King Platinum is part of the Hard Rock Residences and has because of this a different interior then our Hard Rock hotel rooms and suites. The Rockstar suite has for example his own Memorabilia in the room from Jimmy Hendrix We do hope that with the extra benefits we offered you and the experience from the 2nd day on you and your son enjoyed your stay with us and you had a great road trip with your son.

10/10 Excellent

Bastian

Stayed 2 nights in Apr 2023
Response from Hard Rock Hotel Band on 20 Apr 2023
Wow, you Rock - We are thrilled to read that we rocked your stay and that you had a good time at Hard Rock Hotel Davos.

8/10 Good

Ismael

Stayed 2 nights in Mar 2023
Response from Hard Rock Hotel Band on 5 Apr 2023
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

Werner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hard Rock Hotel Band on 28 Mar 2023
Your Rock - Vielen Dank für das tolle Feedback.

10/10 Excellent

Samuel

Stayed 3 nights in Mar 2023
Response from Hard Rock Hotel Band on 5 Apr 2023
Wow, you Rock – Vielen Dank für die tolle Bewertung

10/10 Excellent

Lee

Stayed 5 nights in Feb 2023
Response from Ihre Hard Rock Hotel Band on 3 Mar 2023
Wow, you Rock – Vielen Dank für die tolle Bewertung

10/10 Excellent

Tobias

Stayed 5 nights in Feb 2023
Response from Ihre Hard Rock Hotel Band on 3 Mar 2023
High Five! Thank you very much for the great review.

10/10 Excellent

Silvia

Stayed 3 nights in Feb 2023
Response from Hard Rock Hotel Band on 3 Mar 2023
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

Tom

Stayed 2 nights in Feb 2023
Response from Hard Rock Hotel Band on 3 Mar 2023
Thank you very much for your super feedback - Glad you liked it with us!

6/10 Okay

Marco

Travelled with family
Experience mit Potential
Nach über 10 Minuten Wartezeit beim Check-in war unser Zimmer um 15 Uhr leider noch nicht bereit. Daher gingen wir zuerst ins SPA. Nach dem SPA musste ich zum zweiten Mal 10 Minuten anstehen, um den Zimmerschlüssel zu erhalten. Das Zimmer entsprach nicht den Fotos auf der Website. Das Zimmer war für Rollstuhlfahrer ausgelegt. Dies bedeutet, dass das Badezimmer war gross war, jedoch eine offene Dusche und ein Mini-Lavabo enthielt. Obwohl ich als VIP-Member von Hotels.com einen garantierten Late-Check-Out zugesprochen hätte, wurde mir dies durch das Hotel verwehrt. Das Hotel ist gut zum Stadion gelegen. Das SPA und das Restaurant sind gut.
Stayed 1 night in Dec 2022
Response from Hard Rock Hotel Band on 5 Jan 2023
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem jüngsten Aufenthalt in unserem Hotel mitzuteilen. Wir möchten uns dafür entschuldigen, dass wir während Ihres Aufenthaltes nicht in der Lage waren, unseren Standards gerecht zu werden.

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Hard Rock Hotel for the second time already- great hotel- superb breakfast, great dinner menu- large rooms including a great Spa area and very friendly service!
Stayed 2 nights in Nov 2022
Response from Hard Rock Hotel Band on 15 Dec 2022
Wow, you Rock - We are thrilled to read that we rocked your stay and that you had a good time at Hard Rock Hotel Davos.

10/10 Excellent

ockryun

Stayed 1 night in Oct 2022
Response from Hard Rock Hotel Band on 2 Nov 2022
Wow, you Rock – Vielen Dank für die tolle Bewertung.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hard Rock Hotel Band on 3 Oct 2022
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Zimmer in coolem Hotel
Unser Zimmer war schön und sauber. Das Badezimmer mit der Doppeldusche ist wirklich cool gemacht. Der Wellnessbereich ist ebenfalls sehr schön und gepflegt. Das Frühstücksbüffet hat ein grosses Angebot und ist sehr lecker.
Stayed 2 nights in Sep 2022
Response from Hard Rock Hotel Band on 3 Oct 2022
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem jüngsten Aufenthalt in unserem Hotel mitzuteilen. Wir sind begeistert zu lesen, dass wir Ihren Aufenthalt gerockt haben und dass Sie eine gute Zeit im Hard Rock Hotel Davos hatten.

10/10 Excellent

Geir Ivar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Hard Rock Hotel Band on 3 Oct 2022
Wow, you Rock – Thank you very much for the great review.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was excellent and we where really pleased with the spa facilities
Stayed 3 nights in Sep 2022
Response from Hard Rock Hotel Band on 3 Oct 2022
Wow, you Rock - We are thrilled to read that we rocked your stay and that you had a good time at Hard Rock Hotel Davos.

10/10 Excellent

René

Stayed 1 night in Aug 2022
Response from Hard Rock Hotel Band on 9 Sept 2022
Wow, you Rock – Vielen Dank für die tolle Bewertung.

8/10 Good

JUERGEN

Stayed 2 nights in Aug 2022

10/10 Excellent

eric

Stayed 2 nights in Aug 2022
Response from Ihre Hard Rock Hotel Band on 19 Aug 2022
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

cyril

Stayed 1 night in Jul 2022
Response from Ihre Hard Rock Hotel Band on 5 Aug 2022
Herzlichen Dank für Ihr super Feedback - Schön, dass es Ihnen bei uns gefallen hat!

6/10 Okay

Caroline

Stayed 2 nights in Jul 2022
Response from Ihre Hard Rock Hotel Band on 5 Aug 2022
Vielen Dank, dass Sie sich die Zeit genommen haben Ihren kürzlichen Aufenthalt zu bewerten. Wir sind bestrebt, allen unseren geschätzten Gästen einen unvergleichlichen Service zu bieten und sind natürlich enttäuscht, dass Sie mit Ihrer Erfahrung nicht vollends zufrieden waren. Wir würden gerne mehr über Ihren Aufenthalt und die Gründe erfahren, die zu der unterdurchschnittlichen Bewertung geführt haben, denn nur durch das Feedback unserer Gäste können wir unsere Dienstleistungen kontinuierlich verbessern und so die Messlatte für authentische Erlebnisse legen. Wenn Sie weitere Anmerkungen haben, die Sie gerne mit uns teilen möchten, würden wir uns sehr freuen von Ihnen zu hören.

10/10 Excellent

Niklaus

Stayed 1 night in Jul 2022
Response from Hard Rock Hotel Band on 27 July 2022
High Five! Thank you very much for the great review.

10/10 Excellent

Triana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022
Response from Hard Rock Hotel Band on 20 July 2022
Wow, you Rock – Thank you very much for the great review

10/10 Excellent

Wenche

Stayed 2 nights in Jul 2022
Response from Hard Rock Hotel Band on 27 July 2022
Wow, you Rock – Thank you very much for the great review.