Located in Hoi An, Gem Riverside Hotel Hoi An is in the city centre and on the riverwalk. BRG Da Nang Golf Resort and Montgomerie Links are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Thanh Nam Fishing Village and Hoi An Impression Theme Park. Travelling with kids? Consider Thanh Ha Pottery Village and VinWonders Nam Hoi An.
4-star, family-friendly hotel, walk to Hoi An Ancient Town
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking and a free beach shuttle are also provided. Other amenities include a snack bar/deli, spa services and a microwave in a common area.
Gem Riverside Hotel Hoi An offers 59 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and portable fans. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Languages spoken
English, Vietnamese
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Check-in
Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
On-site parking available only on request
Free self-parking on site
Limited on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Free beach shuttle
Food and drink
Full breakfast available for a fee daily 6:30 AM–10:00 AM: VND 200000 for adults and VND 150000 for children
1 restaurant
1 poolside bar
Room service available
Restaurants on site
Ruby Restaurant
Things to do
Ecotours
Free bike hire
Outdoor pool
Playground
Scooter/moped hire
Spa services
Family friendly
Babysitting (surcharge)
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Lockers available
Reception hall
Water dispenser
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Wedding services
Outdoors
Beach loungers
Beach umbrellas
Garden
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace
Spa
Massages
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 15
Check-out
Check-out before noon
Express checkout
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Renovations and closures
The following facilities are closed on Sunday, Monday, Thursday, Friday and Saturday:
Full-service spa
Restaurant
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for VND 350000 per day.
Payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
Fee for full breakfast: VND 200000 for adults and VND 150000 for children (approximately)
Airport shuttle fee: VND 300000 per vehicle (one-way, maximum occupancy 4)
Early check-in is available for a fee (subject to availability, amount varies)
Rollaway bed fee: VND 350000 per day
Credit card charges are subject to a surcharge of 3 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.
Property registration number 4001110267
We should mention
Pool access available from 6:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Gem Riverside Hotel Hoi Hoi An
Gem Riverside Hotel Hoi
Gem Riverside Hoi Hoi An
Gem Riverside Hoi
Gem Riverside Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel
Gem Riverside Hotel Hoi An Hoi An
Gem Riverside Hotel Hoi An Hotel Hoi An
Frequently asked questions
Yes, this property has an outdoor pool. Pool access is from 6:00 AM–9:30 PM.
As of 6 July 2022, prices found for a 1-night stay for 2 adults at Gem Riverside Hotel Hoi An on 14 July 2022 start from AU$73.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
No, pets are not allowed at this property.
Self parking is free at this property.
Check-in is from 2:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
Check-out is at noon. Late check-out is available for a fee (amount may vary).
Yes, there's an airport shuttle that runs on request. A fee of VND 300000 per vehicle applies.
This family-friendly Hoi An hotel is located on the riverwalk, within a 10-minute walk of Thu Bon River and Hoi An Ancient Town. Thanh Nam Fishing Village and Hoi An Impression Theme Park are also within 10 minutes.
Overall score and ratings
4.7
Exceptional
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.
Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.
The staff were the most friendly staff I’ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.
We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!
What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!