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Reviews of Waterloo Cross, Devon by Marston's Inns

4 out of 5
Waterloo Cross, Devon by Marston's Inns
Uffculme Road, Cullompton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 171 reviews" "
Rating 8 - Good. 64 out of 171 reviews" "
Rating 6 - Okay. 24 out of 171 reviews" "
Rating 4 - Poor. 5 out of 171 reviews" "
Rating 2 - Terrible. 1 out of 171 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clesn and pleasant
Stayed 1 night in May 2024

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, my room was clean and spacious and the staff were really helpful.
Stayed 1 night in Apr 2024
Response from sue on 7 Apr 2024
thank you for your review

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Liked all of it except no tv remote and asked staff and eas told it had probably been laundered, so no TV Also could feel the split in the bed.
Stayed 1 night in Feb 2024
Response from sue on 21 Mar 2024
thank for your feedback, sorry about the few problems that accrued

6/10 Okay

Sarah

Stayed 1 night in Feb 2024
Response from sue on 21 Mar 2024
thank you

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from sue on 21 Mar 2024
thank you

10/10 Excellent

Darryl

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from sue on 2 Apr 2024
thank you

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Response from sue on 21 Mar 2024
thankyou for your feedback

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to motorway (J27 of M6 at Cullompton) junction, easy access and meals readily available.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Area Manager.
Fantastic pub / bar / restaurant with accommodation. Good parking area with friendly and helpful staff. The room I had was faultless, clean and spacious. Free and fast WiFi, with several USB charging sockets in the room too. My only real disappointment was hearing the kitchen had a fault and couldn't serve hot food. Furthermore to this I overheard staff talking and saying the Area Manager was phoned about the issue and simply complained about taking a phone call on Saturday evening! (Disgusting from a person such a position). I hope somebody picked up on his attitude and the necessary action taken. I would recommend it here and would definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for work.
Stayed here a few times. It’s pretty no nonsense and great value. A minor quibble this stay was intermittent water running from some kind of header tank in or above my room. This caused me to wake up a few times. The bed is very comfortable though and you don’t want to get out of it!! The location is ideal for access to the M5 and the property has a great sized car park for a large van. Had food which on all occasions has been well cooked, tasty and good value for money. Staff are very pleasant and helpful, you also get shown to your room and a few things get explained to you. Will definitely stay again when working in the area.
Stayed 1 night in Nov 2023

8/10 Good

J G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night Away
A bit of road noise is evident. But as it’s on a main road and a junction it’s to be expected.
Stayed 1 night in Sep 2023

4/10 Poor

Mrs. Amanda J

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

marc

Business traveller
Stayed 1 night in Sep 2023

2/10 Terrible

Ben

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place i have ever stayed and i feel cheated that it was rated above 4 when i booked. The dining area was dirty, the room was dirty, outside was dirty. The room ws more like a shack. Terrible.
Stayed 1 night in Aug 2023

4/10 Poor

Debbie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Waterloo Cross - not fab!
When we checked in the girl on reception was a little abrupt and not that friendly. she didn't advise of any breakfast times, wifi codes...nothing really. The room itself was fairly clean...along with a few squashed bugs on the wall. It did smell rather damp, especially in the bathroom. The shower had no adjustment and you literally had to step into it no matter what the temperature, or having spraying water all over the floor. There wasn't a shower cap, but there was soap. I wouldn't choose to stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Nicola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay very reasonable price wise, if you don’t have your own transport it’s not the best for access to taxi’s etc but that’s not the fault of the venue just the remote location. There is a train station 10 mins drive away but not easy to access by foot.
Stayed 1 night in Aug 2023

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but a little tired and outdated. Bed comfy, room very clean. Staff lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

christina

Stayed 1 night in Aug 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

6/10 Okay

Pauline

Stayed 1 night in Jul 2023

8/10 Good

neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

kirstin

Business traveller
Disliked: Cleanliness, property conditions & facilities
I’m glad I only stayed here one night. The room smelt musty and felt damp. There was bits of what looked like puff pastry on the floor. The bathroom was very small and very dated. Plus side the towels were large and clean. You can hear everything from the room above and at one point I thought they were going to come through the ceiling. Very expensive for what you get.

10/10 Excellent

GRAHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover for Dunkeswell
Great location. Had everything we needed for our trip. The manageress was really helpful and made our stay even better.
Stayed 2 nights in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff friendly
Stayed 2 nights in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to M5
Very convenient to M5 on our journey north. Good restaurant on site. Cheerful and effective service. BUT the inn is very close to a major road and our ground floor room faced the car park and was subject to all night traffic noise.
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Stayed 1 night in May 2023

6/10 Okay

Emma

Stayed 1 night in May 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Val on 14 May 2023
Thank you for your review. We are pleased you enjoyed your stay and hope to see you again soon

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very polite and helpful, very good value for money , good food
Stayed 3 nights in May 2023
Response from Val on 14 May 2023
Thank you for your review. We are pleased you enjoyed your stay and hope to see you again soon

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Staff were lovely. Easy & safe parking
Stayed 1 night in May 2023
Response from Val on 14 May 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient stop off very close to M5. Good value. Friendly staff. Clean comfortable rooms
Stayed 1 night in Apr 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy, staff friendly and helpful. Would recommend to anyone
Stayed 13 nights in Apr 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

8/10 Good

Sarah

Stayed 1 night in Apr 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

8/10 Good

C

Stayed 1 night in Mar 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Huge bed, spacious room. Great restaurant below.
Stayed 1 night in Mar 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

8/10 Good

Mrs. Amanda J

Stayed 1 night in Mar 2023
Response from Val on 24 Apr 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and hope to see you again soon

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Val on 12 Mar 2023
We are pleased you enjoyed you stay

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, staff were welcoming. Room clean and comfortable
Stayed 1 night in Feb 2023
Response from Val on 12 Mar 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay

10/10 Excellent

Gareth

Stayed 1 night in Feb 2023
Response from Val on 12 Mar 2023
We are pleased you enjoyed your stay

10/10 Excellent

S

Stayed 2 nights in Feb 2023
Response from Val on 12 Mar 2023
We are pleased you enjoyed your stay

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from The Waterloo Cross on 5 Feb 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay

10/10 Excellent

Simon

Stayed 1 night in Jan 2023
Response from The Waterloo Cross on 5 Feb 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay

6/10 Okay

Calum

Stayed 1 night in Jan 2023
Response from The Waterloo Cross on 5 Feb 2023
Thank you for taking the time to leave a review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem - Waterloo Cross
Had a fabulous 2 night stay, spotlessly clean & cosy room with the biggest, comfiest bed weve ever had .. most amazing sleep! Tea, coffee & biscuits all provided & beautiful white fluffy towels! Big bathroom with waterfall shower. Lovely atmosphere in bar area, gorgeous food and the warmest welcome from Val & her team. Cant wait to go back next summer.
Stayed 2 nights in Dec 2022
Response from Val on 5 Feb 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay and look forward to seeing you soon.

6/10 Okay

Paul

Stayed 1 night in Nov 2022
Response from Val on 12 Mar 2023
Thank you

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Val on 12 Mar 2023
Thank you

8/10 Good

Mrs. Amanda J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. Friendly, helpful staff. Room clean.
Stayed 1 night in Oct 2022
Response from Val on 12 Mar 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay

10/10 Excellent

Carol

Stayed 4 nights in Oct 2022
Response from Val on 12 Mar 2023
Thank you

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property with a nice spacious room and friendly staff. My daughter has additional needs and she warmed to the room straight away which was a relief. We have already booked to stay again in Nov ready to visit crealy again:)
Stayed 1 night in Oct 2022
Response from Val on 12 Mar 2023
Thank you for taking the time to leave a review. We are pleased you enjoyed your stay :)