Crystal Springs Hotels, Bainbridge Island

"Hotel is clean "

"Great spot, staff was very friendly and helpful, rooms were good size and kept nice and clean."

"Had an amazing stay, wallpaper was peeling a bit but other than that everything was good "

"WiFi did not work, hallways were musty, bathroom door was dirty"

"They called my room at 2:30 am, woke me up and made me come to the front desk to resolve an issue with overlapping reservations which was already resolved. The room was prepaid. But they said it was important, so I got dressed and went to the front desk in the middle of the night. To make my stay easier, I agreed to stay in a queen room instead of a kind and they never refunded the difference in cost. Also when Expedia says the price includes all taxes and fees, it is not tru at this hotel. I got charged another $36.02. I called to ask what it was for, and all they could say was that it was “a fee.” Rooms are tiny. I took a shower in full contact with the shower curtain. Wall heater has a loud fan that turns on about every 20 minutes. Woke me up repeatedly. So yeah…. It is not good. Very unprofessional. Pick another place "

"Ok "

"I have mixed feelings about this stay. I’ve stayed here before. It’s not the nicest hotel, but you know that going in. For the price though, I’ve generally found it to be decent compared to other comparable properties in the area. On this trip though, I got to my room and the climate control wouldn’t switch to “cool.” It would only go to “heat” and “off.” It was March and it was 52 outside, but because of the wind direction, when I opened my window, no actual cool air was coming in. After about a half hour in the room it got up to 75. I went to the desk and asked why the cool setting wasn’t working and they said it should be and they’d send maintenance. I then had a man in a swimming suit and flip flops come to my room and he proceeded to mess with the controls for like half an hour. Ultimately telling me I needed to switch rooms. Okay, they tried and I switched, no big deal really. But then at the second room he still had to come in and “reset” the thermostat to get it to work… I just needed to cool the room down to sleep. Once it was cool I don’t think the AC kicked on again, just the fan. Anyway, I can’t prove this, but I have a suspicion that, likely in an effort to save money, this hotel is locking out the “air conditioning” on their thermostats during the winter months. Which… You often wouldn’t need AC in Seattle in March but I thought this was all worth noting. I’d still stay here again, but they advertise AC and I had two rooms where it didn’t work at first."

"Absolutely loved my stay."

"Very close to the restaurant with a shuttle that is on time. Everyone is friendly, they know you are traveling and try to make your stay hassle free. We have stayed here before and will likely stay again."