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"The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good."

"Bathroom filthy especially washing facilities Staff could not understand English Room needed updating No frills or modern cons Restaurant no words"

"This is a great location if you’re going to an away game at Ipswich Town Football club. The hotel is great - pretty similar to a Hampton by Hilton in format and style. It’s just over the Bobby Robson bridge so an easy walk to the ground or the town and a slightly longer walk along the tow path to the Marina area. Staff are excellent. Very friendly and helpful. Food is good. I ate there for an evening meal and it was freshly cooked and tasty. On site parking so we left the car there for the match and then walked back after the game. I’d definitely stay there again (but Ipswich is a long way from the Boro for an away game) UTB!!"

"Great friendly staff, nice touch for the kids... they were given a voucher ea to to choose beteen, a cold drink, a hot choc with marshmallowsor an ice-cream from the bar. Slso free fizzy drinks, crisps and kitkats in the mini-fridge in tge room were nice touches. The only downer for the hotel as a whole was that there was no air-conditioning in the bedroom or the bar area and so the environment was fairly hot and stuffy."

"Spa - barely call it that. Spa staff were rude, unhelpful and unprofessional Bar staff was polite but slow in service. Good choice of drinks . General areas were relatively clean . Rooms were the best bit, spacious, clean, well equipped and comfortable beds ."

"Having stayed a few years ago and been satisfied, this time it's plain to see that this hotel needs revamping and some money spent on it, i thought everything was tired, although not the hotels fault the locals were not the best type if you know what i mean, the location has worsened since my last visit, Thetford seemed very run down so no more visits from me."

"We thoroughly enjoyed our stay at this hotel nothing was too much trouble will definitely stay here again"

"Had a good stay wil return"

"Lovely room. Clean. Great bathroom. Didn’t eat there. Room was exceptionally hot and the bathroom fan was incredibly noisy "