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"Friendly staff. Great food and fantastic spa and treatments. "

"Staff were friendly and attentive. Food was great and hotel was clean and well maintained. "

"We stayed in one of the lakeside rooms which had a beautiful view. Room was slightly cold because of this but reception did provide us with an extra heater. It was my husbands birthday so they provided a gift and prosecco which was lovely. Food was great, lovely staff and clean hotel. Book ahead for the spa to avoid disappointment. "

"Lovely spotless clean room all the staff were amazing"

"The bed was so comfy and the staff were lovely :)"

"Love the vibe at the Mal in Cheltenham. Rooms great, and staff are excellent!"

"Our room was spotless, shower was great and very comfy bed. Staff were excellent, especially under the stress of computers being down when we arrived, which held up entry to our room. All very friendly. Would definitely stay again and recommend to others. Thank you. "

"The room was absolutely spotlesss. What made the trip memorable was how every person was more than happy to go above and beyond to assist us, even with small things like proving water and warm cookies when we asked. Everyone was so welcoming and friendly, 10000/10 customer service "

"Beautiful spot in the cotswolds. Lovely breakfast and staff"