Colonia San Gervasio Hotels, Cozumel

"The place was wonderful in the room very clean and comfortable. The hallways and elevator are not air conditioned. The elevator was broken the last 2 days of my stay I was in room 402 which is 5 flights of stairs, the lobby is not floor 1. The cooking pans are very cheap and the cook top has no instructions on how to operate. It’s different than any I’ve ever used before. The pool was very popular although I never used it."

"Very clean. Great food and activities."

"El check in muy demorado"

"It was great!"

"Hotel is fully renovated, food and amenities are great. However don’t be fulled by the website description. I originally booked a suite with 2 double beds and sofa bed as per Princess room description. We are a family of 4 with 4 y.o and 15 y.o. Upon arrival our room turned to have only 2 double beds and sofa (which turned to be just a sofa not sofa bed, absolutely useless in room setup). It is crazy for someone to think that 4 ppl can fit in there. We were offered to upgrade to platinum suite with 2 double beds, sofa bed, and have been told it is the only room setup possible for our family. I had to pay additional USD $1200 which is 50% more of what I already have paid when booked. This felt as a complete scam and absolutely ruined our experience with hotel. You get a fancier food and drinks with “platinum”, but it did not really matter for my kids who are mostly eating fries and burgers. All we wanted was another bed and basically were forced to pay for the services we did not want/need."

"The hotel is ok, but it is being remodeled and lots of area are closed. Staff is not always friendly and in the buffets, bell boys and drivers (Bernabe) who drive the trains are sometimes rude and will ignore those from Latin America or Mexico. There are exceptions like Russel in the Vaqueria who was exceptional, especially with our children. Th resort has lots of pools which makes it like there are not a lot of people which is good. Consider there is hardly any shade and people reserve them very early. In general it is ok, but definitely the lack of friendly staff is off putting. Not sure if we would come back, maybe when all of it is open. "

"The food was average, I expected better"

"If you want to have a quiet relaxing time, you will find it in this hotel. Good food. Beach has a lot of seaweed, we were not able to go in the beach. "

"⭐⭐⭐⭐⭐ Absolutely amazing experience from start to finish! The resort was beautiful, clean, and incredibly well maintained. The staff went above and beyond to make every part of the trip enjoyable. A special shoutout to Ariz, our butler who had gone above and beyond throughout our stay accommodating our requests, scheduling and even down to the room making it an intimate special vacation for me and my partner. Santiago had welcomed us into Route 66 and made us feel like we had known eachother as long term friends. Manuel at the steakhouse made our last night enjoyable and ensured our experience was top notch! The food exceeded expectations with lots of variety, fresh options, and great restaurants to choose from. Drinks were consistently good, and service around the pool and beach was excellent. Rooms were spacious, comfortable, and cleaned thoroughly every day. There was always something to do whether you wanted entertainment, excursions, relaxing by the pool, or even enjoying the suite itself. Overall, this was the perfect balance of fun and relaxation, and I would absolutely recommend it to anyone looking for a stress-free vacation. Already planning a return trip!"