Haha!! Ok. 4 out of 10 !! That's a bit harsh. Hahah! No more than that, it's nonsense! All the Lodge rooms are underfloor heated throughout and kept at a temperature of 19 degrees throughout the year and the duvets are 13.5 tog so they are super cosy and snug - no matter what. This suits 99% of our guests but if not we can turn the heat up - or down - in an instant and if you're a bit chilly in the middle of the night there's a little extra heater to give you a bit more. If something is not right you just need to say the word. The Lodge Rooms are part of the Dome Garden site where, not only can you book the rooms - or one of our domes - for a discount, but it also says if you have a problem then speak to us! We are here 24 hours a day and can normally fix things in a flash. But don't run away silently and literally half an hour later write a review the make no sense. Oops. That's not helpful and really its not fair on us or our staff who work tirelessly to make sure everyone has the best possible time. So there it is, come and stay see how lovely it is here, enjoy the atmosphere - including our lovely snug rooms. In the main season you can amble around the garden and look at the domes, sit around the fire pit and chat to other guests and join in our twice weekly pizza night or for the moment at least watch our our amazing new treehouse going up. So much to take in here, both on site and out and about in the amazingness of the Forest of Dean - one of England's most untouched forests. Don't take Lynns word for it - come and see for yourself!

Oh John, That’s not very nice is it. I think that must be the worst review we’ve ever had in 12 years!! …and, you must admit, it’s not entirely the whole story! So, here’s what really happened. You were in thee most terrible mood when you arrived - and you were really early. So we, actually I, did ask you to wait a little while the room, which had only just been vacated and which you had only booked one hour before, was prepared and cleaned. As I remember the weather was lovely and you settled down on a chair overlooking the firepit. The sun was shining, the site was empty and we were surrounded by nothing other than the trees and the sound of birds in the forest. We had a nice little chat about your extensive travels and that you were needing just to “chillout” for a couple of days over the weekend. I thought it was gong rather well. So well, in fact, that I went off to the kitchen and was about to offer you a cold beer while you waited. But when I turned around, you had vanished into thin air, never to return. It’s such a shame because it really is the most lovely (and very clean) little suite of rooms. And because it is off to the side and so close to the forest it’s a joy to go to sleep in front of a roaring wood burner and wake up to the sound of the dawn chorus in the morning. The dead end leading up to us does have a few potholes mind. But we don’t repair them because a.) it’s not even our road and b.) it does make people drive very, very slowly. That means it’s really safe at this end for all of our tiniest little guests when they are milling around like uncontrolled Daleks in the car park. I guess the last thing is the cost. Well, you did take an entire suite for yourself. So it would have seemed like it was a bit more but normally it’s for four people who would be paying £45 a head, per night. That’s cheaper than any B&B within a few miles and we like to think a whole lot more delightful.

Hmm - oh dear. This potential guest booked a room whilst staff were at the door accepting a 'walk-in' booking from a women who had enquired about the room, but not confirmed, two weeks before. It was unfortunate that the two events happened in quick succession but that's just the way it is. We do not receive any form of alert about bookings made through Expedia so rely on checking our emails ever so often to see what has come through. Sadly we didn't see the email for an hour or so by which time this man had jumped in his car and travelled in our direction without bothering to confirm this very last minute booking. I guess our advice for anyone using Online Travel Agency booking like this is if you are booking something on the afternoon you want to stay then it is a good idea to double check that the booking has actually gone through and, as sadly couldn't happen in this case, can still be fulfilled. And if it goes wrong maybe some manners and a little perspective rather than screaming down the phone at us, slamming down the call and resorting to abusing us on a review. It has to be said his 'school worker' claim seems odd. He told us he travels abroad for work for nine months of the year and books short term hotels to accommodate him throughout. Strange school he works for. despite that, and as I said to him at the time, we're all having a tough time through the pandemic. Unlike all other key workers across the country hospitality workers haven't been paid a penny for the last 18 months. So spare a thought.

Sadly the pandemic seems to have brought out the worst in a just a few people. Checkin times are there so we have a chance to turn rooms around. We are a tiny operation so have just a few staff and we can't accommodate unreasonable requests! We are in the middle of a forest so if people want to arrive early it's always fine. But we do, of course, suggest they park their cars and go for a little walk through the amazing woods until we can get to them . If you arrive four hours early - as these people did - then we can only suggest they find something else to do for a while. That 'something else' is self evidently not invading the - very obviously private -glamping encampments on the opposite side of the property. At last not without having the good sense or manners to ask first if that is a good idea (in the middle of half term when the site is clearly full of people with tiny children trying to enjoy their holidays without being peered at by grumpy strangers!). What were they thinking? So, manners and good sense, two things we all need to remember in these difficult times and two things that were sadly missing from these two extremely rude and badly behaved guests. No wonder they thought they'd been treated like silly children!!