Search Cold Brayfield hotels

"Good staff . Clean rooms "

"Spa access not clearly disclosed and disappointing stay We chose Barton Hall Hotel & Spa largely because of its high Expedia rating and the expectation of enjoying the spa during our stay. However, on arrival we were told that spa access for hotel guests is not guaranteed, as day spa and twilight bookings can take priority. This came as a surprise because the spa is presented as a complimentary amenity at the time of booking on the Expedia listing, with no indication that access may depend on capacity. The first time this was explained was at check-in after payment had already been taken, by which point we had travelled over 40 miles to the hotel with no practical opportunity to reconsider the booking or cancel without charge. While the hotel eventually found a spa slot for us, the interaction at reception felt uncomfortable and detracted from what was meant to be a relaxing visit. Room 18 also appeared to require maintenance, with marks on the walls, worn fixtures and deteriorating window frames. In general, parts of the building appeared tired, with uneven floors and visible cracking and bowing to the lounge ceiling that raised some concern. There were also safety issues: the bathroom towel rail became extremely hot and both my girlfriend and I burned ourselves on it, and I stumbled on a raised threshold entering the spa. Despite raising these issues afterwards, no apology or acknowledgement of the inconvenience was offered, which was disappointing."

"Great place. Only negative is the gym which needs more amd more modern equipment."

"Room had dust and cobwebs Shower difficult to turn on and off TV was very basic, although the description said 'premium channels' Bed was very hard (too hard) and springs were noisy Duvet was thin, and cold Only one spare pillow, which were all thin, so need more Some lights did not work / we're not connected to a switch Minimal plugs Heater was very noisy,"

"Good location "

"Excellent hotel no complaints whatsoever "

"Exactly what we expected from a Hotel carrying a Marriot flag. The bes was large and comfortable. There was a spacious desk to work and the TV was modern with screen mirroring feature. Well equipped gym."

"Great quiet Location with friendly staff. This was our 4th visit. I like the White Company toiletries, the bath robe and slippers and the old fashioned teapot and cosy for your morning tea with fresh milk. Recommend thoroughly and we’ll be back later in the year. "

"Hi, the room was lovely with a view of the track. The communal areas were cold and we needed to wear a coat in the bar. The staff friendly and welcoming except for one lady on the breakfast team who was rude and unhelpful. "