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"The staff was amazing. Shelly and Adriana were so accommodating, kind and considerate of our needs. I was there a week by myself as my daughter was on a dive trip and I felt very safe and secure. Santiago, kept the grounds clean and was very friendly and kind."

"The property location is excellent but what makes this place so wonderful is its laid-back atmosphere and superb staff. Maria, Valerie and everyone at the resort make you feel at home. They do their best to meet your expectations with a friendly and caring attitude at all times. We loved our stay and look forward to returning in a few months."

"Great food. Easy rude to Placencia but Maya Beach is private with no hussle/ bussle. I will definitely go back. "

"Pleasat stay was short but lovley"

"Great hotel. Clean and excellent location to great bars and food."

"very hospitable the restaurant menu was good but no seafood offered , walked down the street for our seafood fix🌴☺️"

"Loved our stay. Best pool In Placencia which helped as our stay was when sargassum was in the water. Great continental breakfast and restaurant was great for lunch and dinner too. Service was great too. Loved Placencia."

"After an initial mix-up of the rooms we were given a really nice 2 bed apartment overlooking the sea with a private hot tub. The hotel itself is really nice, very spacious. We had a 2 bed apartment which was massive and had a really good kitchen. The on-site restaurants are good but expensive ($30 USD for a small pizza), but kids' meals are reasonable. The biggest issue (not fault of the hotel) is that there is big sargassum issue from March to June which means you cannot enter the sea from the beach - this was a major disappointment as no picture shows this and there is a strong smell over the entire area. The hot tub is nice but the design meant that water could fall down (onto people walking below). The pools are small but fine. Taxis to the village are very expensive at $25 USD for 2 km but there are free bikes to use on site. The dock is great. Overall, I would recommend outside of the Sargassum season. "

"The room was a disappointment given the price point. The sliding glass door on one-side was shattered, one of the bathroom windows was also broken, the left sliding glass door wouldn’t lock and or close ( eventually fixed) the sofa and comforter cover were both stained. I felt that my complaints were met with frustration by the front desk staff. I actually considered leaving for $473 a night I was frustrated all solutions were a take away, we-booked an ocean view with a king bed, we were offered 2 doubles garden view. The positive was the food and bar manager that listened and at least offered us a free dinner! Most of the team were exceptional "