Cleveland Apart Hotels

"Picked up the key, but only returned to the van after hours. Door did not lock at all and the bolt came out when the key was turned. Called the emergency number, only to be rudely told "What do you want me to do about it, I'm at work 30 min away". I said that the door didn't lock and that would need to be fixed. the reply "Oh, we've known about that for a few weeks and it will be fixed next week". After several minutes of discussion, was finally told that the manger would call me. They did (also not on site) telling me that I shouldn't get upset as they were home with a sick partner (why this relates to my booking wasn't explained), and I was moved to another van, however that all took 4 phone calls and 30 minutes. Completely inappropriate to be putting someone in a van with no locking door, when that was known about. No after hours on site manger or maintence. Extremely poor experience."

"My partner and I had the most beautiful stay at White Croft Cottage. I can't recommend this stay high enough! From all the little extra touches to the luxurious outdoor bath, every moment of our weekend getaway here was magic. Thank you Stephanie!"

"Great breakfast "

"Great place to stay! Clean, modern and great location Room itself was well equipped and comfortable. I was very pleased with my stay."

"A cute little cottage with a wonderful mix of old and new. A very pleasant stay."

"Shepherds Story is so quaint and beautiful. Check in was very smooth and owners were easy to deal with. Communication was very good. Ross is such a pretty little town. Would definitely revisit Ross abd Shepherds Story."

"Incredibly well appointed, kind and attentive hosts, lovely town. Really nice experience for our group and we will be back next year."

"Care has been put into the guests experience and also caring for the building ."

"This was a hi-lite in our trip as the "Gardeners Cottage" was cute and clean. Very interesting history and the "rose gardens" are not to be missed. Very nice. Thx."