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"Great location in one of the tallest towers in the Shanghai Finance district and only a short walk to the nearest station (and one stop on the train to The Bund). Very impressive interior and an excellent breakfast. The only negative would be the price of some of the drinks in the various bars including a pot of tea for 468RMB."

"Great customer service, clean rooms"

"Check in was quick. The room was clean. Breakfast had a wide variety to select from. If you want to swim in the pool, you need to bring a bathing cap!! The best part of our stay was meeting Julia from Guest Relations. She speaks Russian and was helpful during our stay as there were Russian speakers in my group. "

"As usual great stay "

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"Very good stay, clean, central location, comfy room, nice staff, will book again"

"Very courteous and extremely helpful staff. Great location with the ferry close by and they offer shuttle service to the nearby subway station. The amenities such as the gym were very nice. Room was spacious and clean, and well kept by the housekeeping, including turn down service. "

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"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "