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Rating 10 - Excellent. 1050 out of 1834 reviews" "
The 21c was in a very convenient location, the staff with very friendly and helpful. We had a room-darkening shade that did not work properly and this was the only concern. It was not repaired over the few days we were there.
Dear Hassan,Thank you for your feedback. We're delighted you enjoyed our area and felt safe during your stay at 21c Museum Hotel Chicago. We look forward to welcoming you back for more fun experiences in the future!
Nice clean and quiet place. Room very nice. Staff very nice. The only thing bad was the surprise $28 resort fee they hit you with if you booked the room using a 3rd party (i.e. Expedia)
Kim
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Kim,Thank you for your review. It was a pleasure having you join us recently, and we appreciate you mentioning our impeccable accommodations and dedicated team. Please know that when reservations are made through third-party sites, taxes and fees are not typically included in the listed rate. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!
Charged me twice for a resort fee, they have a lot of hidden fees here. Hotel is nice walls are thin, and elevator isn’t so clean.
Jyniah
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Jyniah,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful hotel, we are sorry you had a couple of concerns. Please know your feedback is important to us and will be shared with the team. If you still have unresolved billing concerns, do not hesitate to reach out to us. Our lines are open, and we want to make sure everything is as it should be.
This hotel had such friendly staff and was so incredibly convenient to River North restaurants and Magnificent Mile shopping.
Jennifer
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Jennifer,Thank you for choosing 21c Museum Hotel Chicago! It's a delight knowing you enjoyed our friendly service and convenient location while visiting the area. In the future, we hope you enjoy another excellent shopping and dining experience, so keep our property in mind!
The staff were amazing, super friendly and helpful. The room was clean and had everything you could need for a short stay. The hotel is also well located near transportation and popular restaurants.
Sahil
Stayed 3 nights in Mar 2024
Response from Guest Services on 23 Mar 2024
Thank you so much for your feedback. We greatly appreciate it.
It was my first trip to Chicago and I loved the hotel, I went alone and I felt very safe.... The team was wonderful . The hotel is in a very good location.
Yesenia
Stayed 4 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Yesenia,We appreciate your feedback, and we are honored that you chose to stay at 21c Museum Hotel Chicago for your first visit to the city. With our unique museum and top-notch luxury hotel, we are happy to provide our guests with unforgettable experiences. Our staff was delighted to assist you and make you feel at home as well. Thank you for staying with us, and we look forward to seeing you on your next second city visit!