Centerra Hotels, Phoenix

"Arrived at this hotel expecting something nice and relaxing but found a dirty room and also a very bad smell. We were not able to stay the night that we had paid for."

"We were pleasantly surprised at the cleanliness, the size and how cute the rooms (suites) were. The rooftop pool and gathering area are absolutely beautiful. I actually went in the cold plunge for 1 minute. So, refreshing. We loved all the little extra amenities, and the workout area. The staff were all very pleasant and helpful. I would definitely recommend staying here, and if we are ever in Phoenix again, we will be staying here again. ☺"

"Everything perfect "

"Very nice modern unit with plenty of space for a multi day stay. Great amenities between the properties, especially the pool and deck area. Nice location allowing walking to both the ballpark area and Roosevelt Row. "

"staff was amazing"

"very cool modern artsy decor liked the fancy amenities comfortable bed negative: expensive a hip place to stay at"

"I enjoyed the stay, big room and spacious. Had some good amenities."

"I have stayed here a few times because I love the vibe, and before this last experience I had genuinely raved about the property and looked forward to coming back. Unfortunately, this most recent visit felt very off. Before going to the pool, hotel staff stopped guests to search their bags. Since I had already checked out that day and was heading to the airport later, I had my laptop bag with me containing my personal belongings. When I was asked to “check my bag,” I assumed they meant checking it for safekeeping. I politely declined because I needed access to it for work. Instead, I was firmly told, “No, I need to search through your bag.” She then proceeded to sift through my personal bag in front of other guests and my female co worker, pulling out my underwear and change of shorts while people were standing nearby waiting to be seated. It was incredibly uncomfortable, unprofessional, and honestly inappropriate. I can understand security measures for non-guests, but I was a paying hotel guest. What exactly was the concern — that I might have a granola bar or a bottle of water in my backpack? The entire interaction felt excessive and unnecessary. Taking this policy to this level feels completely unacceptable, especially as a professional who often stays at hotels and works remotely by the pool while traveling. Working poolside is very common for me, but exposing myself to the humiliation of having my laptop bag searched before entering is enough to make me think twice!"

"Front desk staff friendly and helpful. Clean room, comfortable bed. Breakfast was excellent. Dinner was good. All in all, great experience, which is why we have been here numerous times"