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"The property is very dated. Moved rooms initially as the shower did not work, the basin cracked. Then in the new room the bath had a large crack. Towels were tatty and brown. I was quite poorly and with no warning had drilling and maintenance issues the next morning at the next door room - moved again. Only to be moved to a room with no water. Moved again. Then upgraded my room which was good. Went for breakfast and came back to maintenance working in my . The cakes and food on display in the vegan cafe and at the coffee bar are old and cracked / stale and yet in two occasions the staff served it up .. I had to send it back as the croissant wouldn’t even stand being sliced… the staff at the coffee cafe and surf cafe at the pool and beach are not responsive at all. The clean staff are absolutely amazing. Friendly, warm and typical of the Bali see culture. The spa was good - staff very friendly and good treatments. However, the spa is dated and before the treatment you wash your feet and then you are given used flip flops… there’s a thing called athletes foot..the gym is great - good equipment, great squash court. Buffet breakfast is chaos at best. There is always food on the floor from the previous evening. It always felt like they were too late in setting up and always a scramble. Never enough teaspoons out. The bread for toast always seemed a bit stale. Fruit, yoghurt and sushi was good. The egg stations were good - again probably need to be set up earlier."

"Our stay was absolutely wonderful. The hotel exceeded our expectations in every way. The property is stunning, beautifully maintained, and offers an incredible atmosphere for a relaxing getaway. The rooms were comfortable, clean, and thoughtfully designed. The staff was welcoming, attentive, and always willing to help. Overall, it was a fantastic experience and we would definitely recommend this hotel to anyone looking for a memorable stay."

"Great friendly staff great kids club"

"The hotel is beautiful. Breakfast was great and a lot of options. Swimming poo ls are great and fun with water slide so the only thing was missing was that we couldn't get to swim in the ocean do to lot of people throwing garbage in the water..Also I have to say thank you for my beautiful little cake and card for my birthday !!"

"The Laguna Resort and Spa was a dream for me to stay! The property is impecable! Staff are beyond friendly and helpful. I stayed for 5 nights and only downside was leaving"

"The perfect get-away, it was our second time returning to the property and it was just as amazing as ever. The staff's detail to attention and pride in their work really shines through."

"I stayed one night. It was nice and the staff was very friendly. Food was good. Great prices too"

"Friendly staff, great facilities. The food was excellent we had at dinner, and really reasonable price wise. Breakfast choice was fantastic. Really good value for money hotel and would recommend!"

"Clean rooms, staff was great, nice breakfast, SPA was good"