Case Nuove Hotels, Milan

"No hot water, air conditioner did not work"

"The room was clean and very comfortable."

"The room is very small, and the walls were dirty. I was placed in a room for a person with disabilities, even though I am not disabled, and I was not informed about this in advance. The room didn’t have a toilet seat, and the shower was неудобный, which was very surprising to me. When I went to the reception to ask what the problem was and why there was no toilet seat, I was told that it was a room for disabled guests as all other rooms are not available. I was quite surprised that I had been given such a room without any prior notice or confirmation, especially since I had booked the hotel in advance. Seeing my dissatisfaction, they offered to change the room, but I no longer felt like moving. Moreover, the hotel does not have an elevator, and I would have had to carry my suitcase up the stairs to another room, as the standard rooms are located on the upper floors. The breakfast was very limited. Overall impression: 3 out of 5."

"Beautiful historical hotel . Spa is exceptional"

"No breakfast "

"The rooms have very few electrical outlets for charging all devices a traveler carries."

"I was expecting better given the star rating and the hotel’s reputation. The location is not as close to the airport as advertised — guests must wait for a shuttle, which also comes at an additional charge. I felt misled by the information provided. Additionally, the staff did not seem friendly or willing to assist, which was disappointing. For a hotel of this category, this was not the experience I expected."

"We rented a Hotel but when we were checking in receptionist told us it’s a Motel. Horrible dirty worn out rooms. Pictures did not show this type of a room and no mention of a motel. Upon complain the receptionist showed me another available room which look just as horrible. So either all rooms are totally worn out and they gave us last rooms thy had or they just gave us bad rooms. We paid $290 per night. To make things worse second day there there was no hot water at all. "

"The staff were friendly."