Casa Marina Hotels, Key West

"The room was very large and very nice. We enjoyed the pool as well as the hot tub. We were disappointed that the cable was out for the first 24 hours so we were unable to watch TV the one night we planned to stay in for the evening. When asked if we might be able to recover our extra fees for the night was told no. Also, requested an 11am checkout rather than the 10am that is advertised…. Again, told NO. Lastly I was over charged at the Tiki bar due to a some mixing up my name with another guests….finally after 30 minutes had it fixed without so much as an apology. I would possibly stay again but would try another site and avoid the issues we had. I hope to have a phone conversation with a manager early next week"

"Great place to go. close to everything and they offer many options have several pools, ,beautiful beach. Offer trivia games and other things for entertainment fun. So glad I stayed here and highly recommend. "

"A little disappointed with loud construction while staying there and did not have a hot tub. But overall very nice place and really loved the pool"

"We stayed at Parrot Key Hotel & Villas during spring break (March 22–26), and overall, my family had a really nice time. My kids absolutely loved it, and the food was a highlight, everything we tried was delicious and definitely added to the experience. That said, there were a few issues that impacted our stay. Our room was noticeably worse for wear and felt a bit run-down, especially compared to my parents’ room, which made the difference in upkeep more apparent. The floors, in particular, were quite dirty and didn’t seem to have been properly cleaned. I requested a room change the day after we arrived and was initially told we would be moved to a similar room. Later, we were told it would be ready after cleaning, but by the afternoon, we were informed that no rooms were actually available. Housekeeping did come by, but the main issue, the floors, remained unresolved. On our final day, valet misplaced our car key, and we had to wait over an hour while it was located. The staff was apologetic, but it was a stressful situation, especially not knowing whether the key had been lost. I also reached out directly to the hotel after our stay to share this feedback but unfortunately never received a response, which was disappointing. Overall, we did make wonderful family memories and enjoyed many aspects of the property, but I do think there’s room for improvement in room maintenance, communication, and follow-up with guests."

"Parking great, a/c great, good location"

"The hotel, pool and marina were lovely! Great for just the two of us but also family and pet friendly. Hourly shuttle into historic Key West is super convenient, golf carts are great for getting around the island. We really enjoyed our stay!"

"Great place highly recommend."

"Food is always delicious in their restaurants. Did not use bar"

"The room was fine, although bed a bit uncomfortable and furniture somewhat old without outlets to charge phone. Overall very good, and has a good location. "