Captree Island Holidays from AU$1,155

Clean, and friendly staff

The hotel is well located, nice rooms. Poorly designed toilets. One of my rooms, was not ready for check in time. But most importantly, very poor customer care. Specially Manager Emmanuel and front desk Triana, very rude and unwilling to help, seems that customers are an inconvenience for them. The hotel is nice, but I have had much better experience in other hotels in NYC. Won’t come back.

Fabulous experience. Front desk staff was extremely helpful, friendly, and efficient. Especially while checking-in. Would come back again! Rooms are thoughtfully designed and have amazing views!

I finally checked into my room at Hotel AKA NoMad, and I was very disappointed with its condition. The first thing I noticed was wash towels left hanging on the shower head, which immediately made me question whether the room had been properly cleaned. The bathroom sink had visible water spots, and the bathroom overall appeared to have only been partially cleaned. In addition, the table next to the bed looked like it had only been half wiped down. This level of cleanliness is unacceptable and does not meet the standards I expected. I would appreciate this being addressed immediately, either by having the room thoroughly cleaned or by being moved to a properly cleaned room.

We had a wonderful stay at this hotel. The front desk and staff were incredibly friendly and welcoming from check-in to check-out. Our room was clean and well kept, no complaints at all. Any time we called down for a request, whether to the front desk or housekeeping, they were quick to respond and always accommodating. The location was another huge plus, just a short walk to Grand Central Station, which made getting around the city so easy. Overall, a great experience, and we’d definitely stay here again next time we’re in town!