Captains Flat Apart Hotels

"Clean room, tap needs tightening in the bathroom, aircon and dark curtains! Perfect!"

"We loved staying there, next time we fly to Canberra, definitely choose the hotel again."

"Great motel, my kids enjoyed it a lot. Staff are friendly. We not rushed up. Good view of the mountains. Flexible with check-in times. "

"The overall decor is outdated, and the elevators have an unpleasant smell. There is an open central atrium where music is played at night, and it can be heard clearly in the rooms — the sound insulation is poor. I stayed in room 2025, which is next to an electrical substation. The Wi-Fi signal in the room is extremely unstable and basically unusable. I tried both the guest and staff networks, but neither worked. I will not stay at this hotel again."

"Very nice place. love it "

"The room was clean however we were not provided with new shampoo and conditioner or body wash once ours had finished. The room we were staying in was noisy at times too."

"It’s was a nice little property, clean and comfortable."

"The kitchen was well equipped and provided a kettle, microwave, toaster amongst other appliances that were in great condition and operated effectively for our needs. Bathrooms, rooms and bedding were in pristine condition and clean. Unlime other campsites, the bedding was really clean and the bunk beds were quite big for the kids! The cupboards were spacious to store any luggage or clothes. I stayed with family and it was perfect for our meals and recreation time with everyone in the hall for the evening. Could not feel the cold all night and slept comfortably all night due to the heating system of the cabin. The campsite itself was nice and peaceful, perfect for morning and evening walks. For the night, automatic lights were all over the campsite making our navigation easy. Overall my family and I enjoyed immensely and will be recommending to others in the future!!"

"The villa was spacious and looked nice from the outside. Inside the spa bath was dirty with dirt marks and the shower gel and shampoo dispenser was empty. We asked reception to clean the spa bath and fill the dispenser and they just gave me mini shampoo bottles etc. They said as for cleaning depends if staff are available. I asked for a hairdryer they said its been stolen. We requested a late checkout and lady demanded us to be out on time as they had big group coming to stay. The next day they made the bed but left the rubbish and provided no fresh towels we had to collect them There were 2 guys staying at villa next door who chucked meat in our bins so bin guy had to take away bin he said he almost vomited. On the last day there were flys in the villa plus cockroach and bugs in spa bath. The lady also advised the outdoor pool was under maintenance and closed so we couldnt use the pool and the bistro was closed. The accomodation was very far from shops and tourist atrraction. It seemed the staff only wanted to do bare minimum. The accomodation was average and run down. On the morning of our late checkout the reception called me at 10.30am as they forgot we had requested late checkout. I felt they were implying us to hurry and leave. We didnt feel welcomed. I was really disapointed! It was a clear case of false advertising and i dont recommend staying here for the price. The customer service was appalling and one lady was rolling her eyes at reception."