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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of The Westin Resort & Spa Cancun

Photo gallery

Featured image
On the beach, sun-loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers
6 outdoor pools, pool umbrellas, pool loungers

The Westin Resort & Spa Cancun

4 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationCancún Underwater Museum (Punta Nizuc)15 min walk
    Popular LocationDelfines Beach2 min drive
    Popular LocationEl Rey Ruins4 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Choose dates to view prices

Room, 1 King Bed, Non Smoking, Lagoon View

3.5/5 guest room rating
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Lagoon View

4.2/5 guest room rating
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Villa, 2 Bedrooms, Balcony, Ocean View

  • Ocean view
  • Sleeps 6
  • 2 King Beds

Room, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

3.9/5 guest room rating
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking, Ocean View

4.3/5 guest room rating
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Studio, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Villa, 2 Bedrooms, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 6
  • 2 King Beds

Studio, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Royal Room, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Royal Room, 2 Double Beds, Balcony, Lagoon View

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Royal Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located on the beach, The Westin Resort & Spa Cancun is in Cancun's Zona Hotelera neighbourhood. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkelling adventures can be found near the property. Guests appreciate the resort's quiet location.
Popular Location

What's nearby

  • Cancún Underwater Museum (Punta Nizuc) - 15 min walk
  • Delfines Beach - 2 min drive
  • Iberostar Cancun Golf Course - 3 min drive
  • El Rey Ruins - 4 min drive
  • Ventura Park Cancun - 5 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 12 min drive

Restaurants

  • Sea & Stones Restaurant — 1 min walk
  • Arena Sports Bar — 1 min walk
  • Navios - 7 min walk
  • Benazuza - 19 min walk
  • Captain's Cove - 4 min drive

About this property

The Westin Resort & Spa Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 379 rooms offer free WiFi, pillowtop beds and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate baths and showers and coffee makers.
The Westin Resort & Spa Cancun offers 379 forms of accommodation which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and amenities available on request include in-room massages.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 (rapid antigen screening) onsite for a surcharge. Reservations for health screenings are required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort
The Westin & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort
The Westin Resort & Spa Cancun Cancun
The Westin Resort & Spa Cancun Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at The Westin Resort & Spa Cancun and receive a full refund?
Yes, The Westin Resort & Spa Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Westin Resort & Spa Cancun cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Westin Resort & Spa Cancun?
As of 11 Apr. 2021, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Cancun on 12 Apr. 2021 start from AU$156, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Westin Resort & Spa Cancun have a pool?
Yes, this property has 6 outdoor pools and a children's pool.
Is The Westin Resort & Spa Cancun pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Westin Resort & Spa Cancun?
Self-parking and valet parking are free at this property.
What time is check-in at The Westin Resort & Spa Cancun?
Check-in is from 4:00 PM - anytime.
What time is check-out at The Westin Resort & Spa Cancun?
Checkout is at 10 AM.
Where is The Westin Resort & Spa Cancun located?
Nestled on the beach, this Zona Hotelera resort is within 2 mi (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Cancun Interactive Aquarium are also within 6 mi (10 km).

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 616 out of 1402 reviews
5 - Excellent 44%
Rating 4 - Good. 426 out of 1402 reviews
4 - Good 30%
Rating 3 - Okay. 195 out of 1402 reviews
3 - Okay 14%
Rating 2 - Poor. 82 out of 1402 reviews
2 - Poor 6%
Rating 1 - Terrible. 83 out of 1402 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is espectacular- customer services excellent
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is well kept clean, the services they offer to their guest is amazing. Overall a great experience during my stay.
Stayed 5 nights in Mar 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is great however because of COVID amenities not available and this is a big inconvenience. Not much to do and prices still high not advertised on website. After a certain time no where to get food or even water!
Stayed 4 nights in Nov 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Everything is excellent. From the staff, service, activities etc. The Aqua Zumba with Grizelle, Asael and Pedro is so much fun. The cooking with Aldo is educational. My Family enjoyed the entire Spring 2021 Vacay.
Stayed 4 nights in Apr 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Las fotos de los cuartos son de la parte remodelada y por ningún lado salen las fotos de los cuarto no remodelados, el cual me dieron.
Stayed 2 nights in Mar 2021

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