The Westin Resort & Spa, Cancun

Photo gallery for The Westin Resort & Spa, Cancun

Primary image
On the beach, sun-loungers, beach umbrellas, beach massages
On the beach, sun-loungers, beach umbrellas, beach massages
On the beach, sun-loungers, beach umbrellas, beach massages
6 outdoor pools, pool umbrellas, pool loungers

Overview of The Westin Resort & Spa, Cancun

The Westin Resort & Spa, Cancun

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500

Explore the area

  • Popular LocationIberostar Cancun Golf Course23 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive
  • Popular LocationDelfines Beach25 min drive
  • Popular LocationNorte Beach94 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, The Westin Resort & Spa, Cancun is in Downtown Cancun, a neighbourhood in Cancun. Shoppers can visit La Isla Shopping Mall, while everyone can enjoy the natural beauty of Langosta Beach and Tortuga Beach. Don't miss out on a visit to Aquaworld. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. Guests appreciate the resort's quiet location.

What's nearby

  • Ceviche Square - 5 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Iberostar Cancun Golf Course - 23 min drive
  • Delfines Beach - 25 min drive
  • Norte Beach - 94 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 23 min drive

Restaurants

  • La Dolce Vita - 2 min walk
  • Peter's Restaurant - 3 min walk
  • La Casa de Los Abuelos - 3 min walk
  • Mr. Pampas - 3 min walk
  • Rolandi's - 4 min walk

About this property

The Westin Resort & Spa, Cancun

Upscale resort on the beach, with 6 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of The Westin Resort & Spa, Cancun's 6 outdoor swimming pools or pampering yourself at the full-service spa. All 379 rooms offer free WiFi, pillowtop beds and LED TVs with cable channels. Other amenities available to guests include 24-hour room service, separate baths and showers and coffee makers.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
On-site antigen/rapid COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 346-390 for adults and MXN 176-346 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 6 outdoor pools
  • Aerobics classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort
The Westin & Spa, Cancun
The Westin Resort Spa Cancun
The Westin Resort & Spa, Cancun Resort
The Westin Resort & Spa, Cancun Cancun
The Westin Resort & Spa, Cancun Resort Cancun

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 585 out of 1108 reviews
5 - Excellent 53%
Rating 4 - Good. 299 out of 1108 reviews
4 - Good 27%
Rating 3 - Okay. 113 out of 1108 reviews
3 - Okay 10%
Rating 2 - Poor. 53 out of 1108 reviews
2 - Poor 5%
Rating 1 - Terrible. 58 out of 1108 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.2/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, helpful and knowledgeable, always providing fantastic recommendations. However, the Westin requires staff to push purchases of their timeshares, and in turn, give you great discounts that are really hard to say no to. They don't force you to buy anything, but it just sours your experience when you feel like you were duped into getting a great discount.
Stayed 5 nights in May 2022

1/5 Terrible

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
such an unaccommodating hotel, anything we asked them for, the smallest thing…default answer was always no
Stayed 3 nights in May 2022

1/5 Terrible

Travelled with family and small children
I reserved the room for a certain date and when i got there my room wasn't ready, they made me wait 1 hour and at the end they didn't give me the room i paid for they didn't even consider i had a 1 year old baby
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every Westin is special, but this one has the most stunning views of Cancun's beaches and the pools are phenomenal! Thank you so much for the excellent service and attention to detail. Could not have asked for a more perfect place to stay after a long flight with two little ones.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,
Stayed 3 nights in May 2022