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Indoor spa bath
Minibar, in-room safe, desk, iron/ironing board
Minibar, in-room safe, desk, iron/ironing board
View from Room

Guest reviews

4.3 out of 5 Excellent
965 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationQueenstown Mall3 min walk
Popular LocationSkycity Queenstown Casino4 min walk
Popular LocationTSS Earnslaw Steamship6 min walk
AirportQueenstown (ZQN-Queenstown Intl.)15 min drive

Choose dates to view prices

  • Standard Double Room, 2 Double Beds

    4.6/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 4
    More detailsStandard Double Room, 2 Double Beds
  • Room, 1 King Bed, Lakeside

    4.7/5 guest room rating

    Room amenities

    • 26 sq m
    • Partial lake view
    • Sleeps 2
    More detailsRoom, 1 King Bed, Lakeside
  • Double Room, 2 Double Beds, Lakeside

    4.3/5 guest room rating

    Room amenities

    • 26 sq m
    • Partial lake view
    • Sleeps 4
    More detailsDouble Room, 2 Double Beds, Lakeside
  • Standard Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 26 sq m
    • Sleeps 2
    More detailsStandard Room, 1 King Bed
  • Standard Room, 1 Queen Bed (Special Access Bathroom)

    4.5/5 guest room rating

    Room amenities

    • 27 sq m
    • Sleeps 2
    More detailsStandard Room, 1 Queen Bed (Special Access Bathroom)
  • Standard Room, 1 King Bed, View (Alpine View)

    4.7/5 guest room rating

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 2
    More detailsStandard Room, 1 King Bed, View (Alpine View)
  • Standard Double Room, 2 Double Beds, View (Alpine View)

    4.8/5 guest room rating

    Room amenities

    • 27 sq m
    • Mountain view
    • Sleeps 4
    More detailsStandard Double Room, 2 Double Beds, View (Alpine View)

About this area

Queenstown

Located in Queenstown, Novotel Queenstown Lakeside is in the city centre and on a lake. Williams Cottage and St Josephs Parish are local landmarks, and travellers looking to shop may want to visit Queenstown Mall and Creative Queenstown Arts & Crafts Market. Travelling with kids? Consider Skyline Gondola and CaddyShack City Mini Golf. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowmobiling and snowshoeing. Our guests love the hotel's central location.
View map
Popular Location

What's nearby

  • Queenstown Mall - 3 min walk
  • Skycity Queenstown Casino - 4 min walk
  • Fear Factory Queenstown - 5 min walk
  • Steamer Wharf - 6 min walk
  • TSS Earnslaw Steamship - 6 min walk

Getting around

  • AirportQueenstown (ZQN-Queenstown Intl.) - 15 min drive

Restaurants

  • Elements — 1 min walk

About this property

Novotel Queenstown Lakeside

4-star, family-friendly hotel, walk to Lake Wakatipu
A restaurant, a fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a spa tub, valet parking and 24-hour room service. All 273 rooms offer WiFi, balconies or patios and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, wired Internet (surcharge) and minibars.
Novotel Queenstown Lakeside offers 273 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a spa tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: NZD 25.00 per night
  • Electric car charging station
  • Limited parking spaces
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: NZD 33.00 for adults and NZD 17.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space (646 square feet)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Free cots/infant beds
  • Linens
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 21-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 2 PM and 5:30 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 33.00 for adults and NZD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for in-room wired Internet: NZD 10 per night (rates may vary)
  • Valet parking fee: NZD 25.00 per night (in/out privileges)
  • Nearby parking fee: NZD 18 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a smoke detector and window guards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This Hotel property has been rated 4 stars.

Property is also known as

Novotel Queenstown Lakeside Hotel
Novotel Lakeside Hotel
Novotel Queenstown Lakeside
Novotel Lakeside
Queenstown Novotel
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

Can I cancel my reservation for free at Novotel Queenstown Lakeside and receive a full refund?
Yes, Novotel Queenstown Lakeside offers free cancellation on select room rates, because flexibility matters! Please refer to Novotel Queenstown Lakeside cancellation policy on our site for more details about any exclusions or requirements.
Is Novotel Queenstown Lakeside pet-friendly?
No, pets are not allowed at this property.
How much is parking at Novotel Queenstown Lakeside?
Valet parking is available for NZD 25.00 per night. Limited spots are available.
What time is check-in at Novotel Queenstown Lakeside?
Check-in is from 2 PM to 5:30 AM. A fee applies for early check-in (subject to availability).
What time is check-out at Novotel Queenstown Lakeside?
Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).
Where is Novotel Queenstown Lakeside located?
This family-friendly Queenstown hotel is located on a lake, just steps away from Williams Cottage and Lake Wakatipu. Skyline Gondola is 0.5 mi (0.8 km) away.
4.3
Excellent
965 reviews
5 - Excellent
455
4 - Good
391
3 - Okay
91
2 - Poor
16
1 - Terrible
12

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
How close it was to town centre..loved valet parking! Breakfast was very good. Staff very friendly
Stayed 4 nights in Sep 2020

2/5 Poor

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Jetstar cancelled the flights so I contacted Novotel who are happy to allow us to use the booking at a later date with us picking up any change in cost which is fine by us, but they insist that this change comes via Expedia, so please can you do this in which case I will move to very happy Wayne
Stayed 3 nights in Sep 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and extremely friendly staff. Always and great stay
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, you walk out of the door and Queenstown is at your feet!! Friendly, helpful staff. I will stay here again for sure!!!
Stayed 5 nights in Aug 2020