Verified
8/10 Good
Roberto Ignac
24 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queja
Roberto Ignac
Stayed 4 nights in Dec 2022
Hotel Arco Maya
2.5 star property
Downtown Cancun's urban oasis invites travelers to lounge by the pool while exploring local cuisine - a perfect balance of relaxation and city energy
Choose dates to view prices
Photo gallery for Hotel Arco Maya
Hotel Arco Maya in Downtown Cancun offers continental breakfast and a manager's reception each afternoon. Enjoy the rooftop terrace and outdoor pool with sun loungers. Free WiFi, concierge assistance, and 24/7 front desk support enhance your stay.
Reviews
5.05.0 out of 10
Popular amenities
- Pool
- Breakfast included
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
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Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 12:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
No pets and no service animals are allowed at this property
Frequently asked questions
Does Hotel Arco Maya have a pool?
Yes, this property has an outdoor pool.
Is Hotel Arco Maya pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Arco Maya?
Self-parking is free at this property; nearby parking is also free.
What time is check-in at Hotel Arco Maya?
Check-in start time: 3:00 PM; check-in end time: anytime.
What time is check-out at Hotel Arco Maya?
Checkout is at 12:30 PM.
Where is Hotel Arco Maya located?
Located in Downtown Cancun, this hotel is within a 10-minute walk of Mercado 28, Xbalamqué Theater and Plaza 28. Las Palapas Park and Ceviche Square are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
5.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
5.0
Staff & service
6.0
Property conditions & facilities
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
Reviews
Verified
2/10 Terrible
Mirian
28 Feb 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mirian
Stayed 4 nights in Feb 2023