4/10 Poor
Aaron
Travelled with partner
24 Apr 2024
Disliked: Property conditions & facilities
I would strongly suggest to stay away from this resort. Firstly, when we arrived, the check in process took over 1 HOUR only for the front desk to tell us that the room was not ready, and made us wait another 30 minutes before we got access to our room.
Secondly, the AC in our room would constantly make loud, vibration noises anytime the temperature would be changed manually. This would constantly be intermittent all ours in the night.
Thirdly, the food was 2/10 👎
There were a few descent, dine in restaurants but to get in one of them was almost impossible as the reservations were always full. We had to wait for our last night of our 5 day get away, to get a reservation at Bahia Steakhouse. Other than that, you were defaulted to the 2 buffet options. The food at the buffets were definitely below average! It was the same thing every night, no variety, no change.
Fourthly, some of the staff were not the most pleasant and made us feel like they were doing us a favor by serving us. With that being said however, they were a handful of staff members that delivered excellent customer service.
All in all, the price made this place attractive. However I would recommend investing a little more and going to a nicer resort for a much better experience. I'm would not recommend this resort to anyone!
Aaron
Stayed 4 nights in Apr 2024