1/5 Terrible
Verified traveller
22 Nov. 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Overview of Grand Oasis Cancun All Inclusive
Photo gallery
Guests rated this property 3.3/5 for cleanliness.
Popular amenities
- Pool
- Parking included
- All-inclusive
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
Maya Cancun Museum5 min walk
Aquaworld11 min walk
Delfines Beach6 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)17 min drive
Choose dates to view prices
Grand Garden Terrace Room, Up to 2 kids eat and stay free
Photos of Grand Garden Terrace Room, Up to 2 kids eat and stay free
Grand Garden Terrace Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 22 sq m
- Sleeps 5
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
22 square metres m2 room with garden views
Internet – WiFi
Entertainment – 42-inch flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, phone and iron/ironing board (on request); free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking
Grand Sunset View Room, Up to 2 kids eat and stay free
Photos of Grand Sunset View Room, Up to 2 kids eat and stay free
Grand Sunset View Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 25 sq m
- Lagoon view
- Sleeps 5
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
25 square metres m2 room with lagoon views
Internet – WiFi
Entertainment – 42-inch flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower/bathtub combination, free toiletries and a hairdryer
Practical – Safe, phone and iron/ironing board (on request); free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking
Grand Standard Non Refundable Room, Up to 2 kids eat and stay free
Photos of Grand Standard Non Refundable Room, Up to 2 kids eat and stay free
Grand Standard Non Refundable Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 25 sq m
- Sleeps 5
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
25 square metres m2 room, balcony with garden views
Internet – WiFi
Entertainment – 42-inch flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, phone and iron/ironing board (on request); free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
Grand Ocean View Room, Up to 2 kids eat and stay free
Photos of Grand Ocean View Room, Up to 2 kids eat and stay free
Grand Ocean View Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 25 sq m
- Partial ocean view
- Sleeps 5
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
25 square metres m2 room with partial ocean views
Internet – WiFi
Entertainment – 42-inch flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, phone and iron/ironing board (on request); free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking
Grand Standard Room, Up to 2 kids eat and stay free
Photos of Grand Standard Room, Up to 2 kids eat and stay free
Grand Standard Room, Up to 2 kids eat and stay free
More detailsRoom amenities
- 22 sq m
- Sleeps 5
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
22 square metres m2 room with garden views
Internet – WiFi
Entertainment – 42-inch flat-screen TV with cable channels
Food & Drink – Coffee/tea maker, minibar, room service and free bottled water
Sleep – LinenBathroom – Private bathroom, shower, free toiletries and a hairdryer
Practical – Safe, phone and iron/ironing board (on request); free rollaway/extra beds and free cots/infant beds available on request
Comfort – Climate-controlled air conditioning and daily housekeeping
Need to know – Bed sheets not available
Non-Smoking
Room/bed type depends on availability at check-in
About this area
Cancun
Located on the beach, Grand Oasis Cancun All Inclusive is in Cancun's Zona Hotelera neighbourhood, an area with good shopping. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Aquaworld and Cancun Interactive Aquarium are not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the property's location for the nightlife.
View map
What's nearby
- Maya Cancun Museum - 5 min walk
- Aquaworld - 11 min walk
- Marlin Beach - 3 min drive
- El Rey Ruins - 3 min drive
- Delfines Beach - 6 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
Restaurants
- Cocoa Hippie Chic Grill — 1 min walk
- Tun Kul Food Hall — 1 min walk
- Captain's Cove - 6 min walk
- Tempo By Martin Berasategui - 15 min walk
- Mikado - 17 min walk
About this property
All-inclusive details
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Football
Tennis
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
Access to on-site clubs
On-site live performances
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: WiFi (USD 10 per night)
- Available in some public areas: WiFi (USD 10 per night)
Parking and public transport
- Free self parking
- Local area shuttle (surcharge) up to 16.5 km
Food and drink
- All buffet and à la carte meals, snacks and beverages included
- 8 restaurants and 1 coffee shop/cafe
- 8 bars/lounges, 1 beach bar and 1 swim-up bar
- Room service available
Things to do
- 2 outdoor pools
- Beach volleyball
- Billiards/pool table
- Fitness centre
- Full-service spa
- Nightclub
- Outdoor tennis court
- Pilates classes
- Shopping
- Tennis
- Yoga classes
Family friendly
- 2 outdoor pools
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Free children's club
- Free cots/infant beds
- Free rollaway/extra beds
- Laundry facilities
Conveniences
- ATM/banking services
- Ballroom
- Lift
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Business centre
- Computer station
- Meeting rooms
- Conference centre
Outdoors
- Beachfront location
- Garden
Spa
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - on the beach
- Massage - sports
- Massage - swedish
- Massage/treatment rooms
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible parking
More
- Beach towels
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Climate control (air conditioning)
- Free cots/infant beds
- Free rollaway beds
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- 42-inch flat-screen TV
- TV channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Iron/ironing board (on request)
- Phone
- Safe (surcharge)
Policies
Check-in
Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Renovations and closures
The following facilities or services will be unavailable from August 14 2020 to December 23 2020 (dates subject to change):
- Fitness facilities
- Sauna
- Spa
- Hot tub
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Cash deposit for Spring Break: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
- A tax is imposed by the city: USD 1.23 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for in-room wireless Internet: USD 10 per night (rates may vary)
- Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
- Late check-out is available for a fee (subject to availability, amount varies)
- In-room safe fee: USD 10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility
Property is also known as
All Inclusive Cancun Grand Oasis
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Frequently asked questions
2.9
3.3/5
Cleanliness
3.0/5
Staff & service
3.2/5
Amenities
3.1/5
Property conditions & facilities
3/5 Okay
Anthony, Baltimore, MD
Travelled with partner
20 Oct. 2020
Liked: Staff & service
Stayed 4 nights in Oct 2020
3/5 Okay
Yili, Houston
Travelled with family and small children
28 Sep. 2020
Liked: Cleanliness
Stayed 4 nights in Sep 2020
3/5 Okay
Sile, Nj
Travelled with group
26 Sep. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2020
1/5 Terrible
Erickson, New York
Travelled with family and small children
18 Sep. 2020
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 5 nights in Sep 2020
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