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Ojo de Agua

3.0 star property
Comfortable hotel on the beach, near Puerto Morelos Beach
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Ojo de Agua

Photo gallery for Ojo de Agua

Outdoor pool
Garden
In-room safe, individually decorated, individually furnished
Shower, free toiletries, hair dryer, towels
Hallway

Overview of Ojo de Agua

Reviews
5.6

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Avenida Javier Rojo Gomez SM2, Lt16, Puerto Morelos, QROO, 77580
  • Popular LocationPuerto Morelos Town Square1 min walk
  • Popular LocationPuerto Morelos Reef1 min walk
  • Popular LocationOjo de Agua Beach1 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)25 min drive
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Room options

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Free bottled water
  • 12 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Junior Suite, Partial Ocean View

In-room safe, individually decorated, individually furnished

Junior Suite, Partial Ocean View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, Partial Ocean View

In-room safe, individually decorated, individually furnished

Standard Room, Partial Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Free bottled water
  • 12 sq m
  • Partial ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 Queen Bed

View all photos for Junior Suite, Garden View

In-room safe, individually decorated, individually furnished

Junior Suite, Garden View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed
  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Garden View

In-room safe, individually decorated, individually furnished

Deluxe Room, Garden View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Deluxe Room, Partial Ocean View

In-room safe, individually decorated, individually furnished

Deluxe Room, Partial Ocean View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Free bottled water
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Standard Room, Garden View (Non Refundable)

Standard Room, Garden View (Non Refundable)

Standard Room, Garden View (Non Refundable)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
Free bottled water
  • 12 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Morelos

Located in Puerto Morelos, Ojo de Agua is in the city centre and on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Puerto Morelos Beach and Maroma Beach. Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also worth visiting.
Visit our Puerto Morelos travel guideOpens in a new window

What's nearby

  • Puerto Morelos Town Square - 1 min walk
  • Puerto Morelos Reef - 1 min walk
  • Ojo de Agua Beach - 1 min walk
  • Artisans Market - 2 min walk
  • Puerto Morelos Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • Punta Corcho - 2 min walk
  • Merkadito del Mar - 2 min walk
  • La Sirena Restaurant, Lounge and Sports Bar - 1 min walk
  • Panna e Cioccolato - 1 min walk
  • Le Cafe D' Amancia - 1 min walk

About this property

Ojo de Agua

Hotel by the sea
At Ojo de Agua, you can look forward to a garden, dry cleaning/laundry services and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • A local area shuttle, wedding services and luggage storage
  • Smoke-free property, tour/ticket information and a 24-hour front desk
Room features
All rooms are individually furnished, and boast comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the boardwalk
  • On the waterfront

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 2 floors
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cielo Hotel Beach Club Puerto Morelos
Cielo Beach Club Puerto Morelos
Cielo Beach Hotel
Cielo Beach Puerto Morelos”
Cielo Beach Hotel
Cielo Beach Puerto Morelos
Cielo Beach
Hotel Cielo Beach Hotel Puerto Morelos Puerto Morelos
Puerto Morelos Cielo Beach Hotel Puerto Morelos Hotel
Hotel Cielo Beach Hotel Puerto Morelos
Cielo Beach Hotel Puerto Morelos Puerto Morelos
Cielo Hotel Beach Club
Cielo Beach Hotel Puerto Morelos”
Ojo de Agua Hotel
Ojo de Agua Puerto Morelos
Ojo de Agua Hotel Puerto Morelos
Cielo Beach Hotel Puerto Morelos

Frequently asked questions

Does Ojo de Agua have a pool?

Yes, this property has an outdoor pool.

Is Ojo de Agua pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ojo de Agua?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Ojo de Agua?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Ojo de Agua?

Checkout is at noon.

Where is Ojo de Agua located?

Located in Puerto Morelos, this beachfront hotel is in the city centre, just steps away from Puerto Morelos Town Square, Ojo de Agua Beach and Puerto Morelos Reef. Artisans Market and San Jose Catholic Parish are also within 5 minutes.

Ojo de Agua Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 8 out of 24 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Catharine, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sold not told
This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again.

10/10 Excellent

SB, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for on a low budget. right on the beach!
The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back.

8/10 Good

Jeff, St. Louis, MO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Right on the beach.....great location.
I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Right on the beach
If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unacceptable
This hotel does not resemble the website. It is under new management and is not complete.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holel on the beach!!! 🐚🐠🐬
The beds were so comfortable and the hotel itself is newly renovated. It is a short walk to the beautiful little town of Puerto Morelos. We'll be back. 👍

2/10 Terrible

Doug

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete scam!!
This is a bait and switch. I am familiar with Puerto Morelos and was looking forward to Carlo Beach Hotel. The hotel in the photos! When we arrived they told us that we were booked into Ojo De Agua that is now Cielo Beach and they have a new name. When I called Hotels.cpm they said "what do you want us to do?" They did nothing!! Ojo De Agua is under construction!! Room with a bed!! No towel bars, no chairs, just white paint and a pile of towels!! No bell man to take bags up three floors!! When we went back to the old Carlo Beach they said the old owners are doing this to divert customers to their new property!! Total scam!! Once again Hotels.com did nothing except talk to the hotel and said nothing they could do!!!

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location
Notice, when we arrived the hotel had changed it's name to Ojo de Agua. It was a bit confusing but luckily the photos on hotels.com were good and I recognized the building. We were greeted by a man who I think was the owner and he was very nice. Our room was on the top floor and there were no elevators, a woman who worked there was kind enough to offer to carry my bag but I felt bad. If you can't handle the stairs request a ground floor room, I didn't see an elevator. The location was perfect! Right on the beach and a short stroll (either by beach or on the streets) to the main square. They had a small pool that looked quite clean and a restaurant/bar right on the beach. Drinks were cheap and we got them to go so we could sip our margaritas while we walked to town. The room was sufficient, had what we needed but nothing more and the bed was fine not super comfortable. The biggest issue for us was an odor that was coming probably from the drains, it is mexico so it was to be expected but it definitely smelled the whole room up and the window had no screen on it. We left the window open and probably because it was super

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother.
Okay- this was not a pleasant experience at all. First of all, the hotel goes by Hotel Ojo De Agua. NOT cIello Beach Hotel- so that was a problem since the hotel like 3 doors down goes by the same name. Anyway- I tried to get out of this reservation twice- and they evoked the no cancellation policy. The room we booked online was NOTHING like what we got upon arrival. The room stunk terribly, like just old musty dirty. The bathroom window opened out into a hallway- no screen, no glass nothing. No toilet paper holders.. NO HOT WATER. We had to shower in a completely different room while we were there. They offered to move us, to a room with two double beds we booked a queen. We didn't want to move after lugging our suitcases up three flights of stairs since there are no elevators. Also, they are obviously in the middle of remodeling because it was loud starting very early, dusty and just distracting. They were also painting the stairwells, I know this NOT because of warning signs put up but because my bags had white wet paint on them after we drug them down the stairs. Also, the beach seating they have is very nice. But don't expect prompt service from the bar area, we were informed that they wouldn't serve us unless we had an order of $100 pesos per person- which we did but the server was pretty rude about it. There were no screens on the window to the outside,so no opening it. I was disappointed and I WILL NEVER BOOK HERE AGAIN.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel does not exist as such
The hotel has changed its name to Arena and administration apparently it splited one month ago. An employee called Ulises was aggressive and rude, said that he would not take any complains and threatened to kick me out of private property If I kept complaining. Expedia should know about these changes, hotel administration should know this is not the way for treating guests.