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Reviews of Cancun International Suites

3 out of 5
Cancun International Suites
Calle Gladiolas MZ-16 Lt-11 SMz-22, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 310 reviews" "
Rating 8 - Good. 89 out of 310 reviews" "
Rating 6 - Okay. 31 out of 310 reviews" "
Rating 4 - Poor. 9 out of 310 reviews" "
Rating 2 - Terrible. 6 out of 310 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bevely Fawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here when we come to Cancun! The rooms are nice and local food and shopping is within walking distance.
Stayed 5 nights in Feb 2024

4/10 Poor

Helen

Travelled with family
Disliked: Property conditions & facilities
the location is good. We checked in on 12/29, the next door restaurant had a party, the noise was very loud. we could not steep. The noise finally stopped at 4 am on 12/30. We did not sleep the whole night. I asked the property front desk if there is anything they can do about this ? The front desk said the noise came from next door, there is nothing they can do for me. The front desk suggested I contact the manger to follow up. I was very disappointed about this. I sent email to the hotel manger , no response.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

8/10 Good

Lorrie

Stayed 1 night in Oct 2023
Response from CIS crue on 21 Nov 2023
Thanks for your valoration, we are glad you have had a great stay with us!

10/10 Excellent

Mark D.

Stayed 2 nights in May 2023
Response from Silvia on 27 May 2023
Muchas gracias por tomarse el tiempo de dejarnos una evaluación. Para cada uno de los que colaboramos en Cancun International Suites ha sido un placer atenderlos. Esperamos verlos pronto

10/10 Excellent

Lleyana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was great. Nice clean well located hotel for a great price. Would stay here again.
Stayed 2 nights in Feb 2023
Response from Silvia on 21 Feb 2023
We are very happy to know that you enjoyed your stay. Thank you so much for your commets. Hope to see you soon

6/10 Okay

Autumn

Business traveller
Liked: Cleanliness
Disliked: Room comfort
I love a street fair just not at 3am
This was our last night in Mexico and we wanted to stay in the central part of Cancun to continue with a more authentic experience. I chose this place based on the reviews, proximity to dining and to the airport for our 8am flight. There was some mention in the reviews of the Park located adjacent to the hotel having a street fair with music that went somewhat late. That was alluring to me & not at all a turn off because 1) sounds fun and 2) we are night owls but I will say more about this later. When we arrived the streets around the hotel were packed and there were people directing traffic. The park was hoppin with music & people everywhere...I was excited for a last night of fun but also worried we may have to park far from our hotel. Fortunately when we pulled up, the hotel had put cones out front to keep people from parking there. We pulled right up & were able to park there the remainder of the night. The area around the hotel was well lit and my car could be seen from the clerks desk so I felt comfortable leaving it there. Check in was quick & easy. The attendant was friendly however did not speak much English so if you do not speak Spanish communication might be challenging. The room was clean & had all the basic necessities. Our patio doors opened to a nice shared courtyard. Now back to the street fair. In addition to the bed being extremely firm & pillows being extremely flat, the music from the fair seemed to get louder around midnight and went until almost 4am.
Stayed 1 night in Jan 2023
Response from Silvia on 21 Feb 2023
Dear Autumn, thank you so much for the commet, we are really sorry about the noise experience.

10/10 Excellent

Jerod

Stayed 2 nights in Dec 2022
Response from Silvia on 18 Jan 2023
Thank you so much for the evaluation. Hope to see you soon

10/10 Excellent

Pankaj

Travelled with partner
Liked: Property conditions & facilities
The location is amazing, next to the Parque De Palapas. 10min walking distance to Mercado 28. The only issue we experienced is a damp smell from the bathroom. So we kept the bathroom door closed all the time. But apart from that amazing staff, perfect location for someone who would like to explore downtown Cancun.
Stayed 1 night in Dec 2022
Response from Silvia on 29 Dec 2022
Thank you for your comments, they help us to improve

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
The staff is very friendly and helpful. Very clean room. Groceries shops and restaurants nearby. Room is too small. Not enough amenities. Too noisy outside and upstairs due to organized parties by the hotel.
Response from Silvia on 29 Dec 2022
Thank you for your commets, they help us to improve

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable, clean room with pleasant staff and a great breakfast at hotel restaurant. The only downside was a lot of noise from the nearby park on the night we were there.
Response from Silvia on 29 Dec 2022
Thank you for staying at Cancun International, sorry for the inconvenience

8/10 Good

Miguel

Stayed 3 nights in Dec 2022
Response from Silvia on 18 Dec 2022
Gracias por la puntuación. Esperamos verlos pronto

6/10 Okay

Seabury

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean & the bed was comfortable but both nights there was very loud bad music coming from the park late into the night.
Stayed 1 night in Dec 2022
Response from Silvia on 18 Dec 2022
Thank you for your comments, they help us to improve. Every weekend on the park the is a town fest and finish before midnight

10/10 Excellent

Emily

Stayed 3 nights in Nov 2022

6/10 Okay

Gisela, Edmonton

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Good location near park with lots of local activities. No hot water or water pressure. Had to wash my hair in the sink which was very tiny. Vanity with counter would be nice to put your things. They offered airport pickup which I asked for by email. Didn't get because we didn't pay in advance. 3 days after checkout I got an answer to my email about airport pickup. Sparse room, quite pricy for what you get.
Stayed 3 nights in Nov 2022
Response from Silvia on 29 Dec 2022
Thank you for your comments, they help us to improve

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Silvia on 23 Nov 2022
Thank you for the rating

10/10 Excellent

Cynthia

Liked: Cleanliness, room comfort
Cancun international suites
The hotel was very clean, with a lovely pool that I didn’t have time to use. Bed very comfortable. Check in was easy and efficient and friendly. Good location in center, however, that being said, we were near a park with lots of action. The music playing extremely loud until 3:30am made sleeping impossible. It was extremely frustrating. Not the fault of the hotel, but beware this could happen.
Stayed 1 night in Nov 2022
Response from Silvia on 17 Nov 2022
We are really sorry about the loud music, weve been complainig with the autorities to close it down. Thank you for your comments and for you visit

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If, like myself, you worry about selecting a hotel on Expedia in an area you don't know, you don't have to worry about this place. A lovely clean and very welcoming service. We ate here each night and enjoyed the simple but tasty menu. We felt safe and looked after.
Stayed 3 nights in Nov 2022
Response from Silvia on 17 Nov 2022
We really apreciate you comments. Hope to see you soon

6/10 Okay

Yann

Liked: Cleanliness, amenities, property conditions & facilities
The amenity is beautiful. The room spacious. But the area around is very noisy and music still on at 12 am…
Stayed 1 night in Nov 2022
Response from Silvia on 17 Nov 2022
Thank you so much for your comments, and were really sorry about the noisy

8/10 Good

Karl

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The pool was good and the air conditioner was good.
Stayed 2 nights in Oct 2022
Response from Silvia on 1 Nov 2022
We really apreciate your comments. Hope to see you soon.

2/10 Terrible

Priyanka

Stayed 2 nights in Sep 2022

10/10 Excellent

Kristina

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Silvia on 1 Oct 2022
Muchas gracias por su puntuación. Vuelva pronto

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio, ademas una television inteligente con muy bien wifi. Muy buen hotel precio/calidad
Stayed 1 night in Sep 2022
Response from Silvia on 1 Oct 2022
Muchas gracias por elegirnos como su alojamiento y por sus comentarios. Esperamos verlo pronto

10/10 Excellent

PAUL

Liked: Cleanliness, room comfort
Will be back! Loved the location
Front desk was friendly and helpful. Great area next to local park with LOTS of food vendors, restaurants, entertainment, and great for kids. Walking distance to the bus station, the wonderful Mercado, and has a convenience store next door. Very clean hotel, feels new. If you want a local experience and walkable access to everything, I would highly recommend this hotel
Stayed 2 nights in Sep 2022
Response from Silvia on 1 Oct 2022
Thank you so much for your comment. It was a pleasure to hosting you. Hope to see you soon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
This place is a gem. Really cute, clean, super friendly staff. I only stayed one night but will definitely look to stay here next time I come back. Very well priced for the facility provided.
Stayed 1 night in Sep 2022
Response from Silvia on 1 Oct 2022
Were eally greatfull with your comments. Hope to see you soon

10/10 Excellent

Taylor

Liked: Cleanliness, room comfort
Excellent hosts.
The hotel was very nice and in a convenient location. Our first night we had noisy neighbours, but the property quickly rectified the situation and upgraded our room for free! They were very helpful and accommodating of all our needs. Highly recommend staying here.
Stayed 4 nights in Aug 2022
Response from Silvia on 6 Sept 2022
Thank you so much for your visit, hope to see you soon

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 2 nights in Aug 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, room comfort
Great Stay!
Enjoyed the stay! The facilities were very clean and the staff was very responsive. The place is very close to the Parque de Las Palapas (less than a minute). Would definitely stay there again.
Stayed 1 night in Jul 2022
Response from Silvia on 12 Aug 2022
Dear Ricardo, Thank you so much for your comments. We hope to see you soon

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Silvia on 12 Aug 2022
Thank you so much for you valuation

10/10 Excellent

Hassiem

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff is very welcoming. The rooms were clean. Most importantly the hotel was in the middle of everything. I could get to the hotel zone, swap meet, all sorts of food. The whole experience was great! I can not wait to go back and will be booking here.
Stayed 9 nights in Jul 2022

8/10 Good

Josue, Kansas City

Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Silvia on 11 July 2022
Muchas gracias por su puntuación

10/10 Excellent

Americo, Anaheim

Liked: Cleanliness, amenities, property conditions & facilities
I didn't know what to expect from this property and it's location. Turned out to be a great place to stay, economic and walk-able to many eating options and OXXO stores. Will definitely stay there once again.
Stayed 3 nights in Jun 2022
Response from Silvia on 11 July 2022
We really appreciate your commets, hope to see you soon

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated, clean and excellent value.
Stayed 2 nights in Jun 2022
Response from Silvia on 29 June 2022
We really appreciate your comments. Best regards

10/10 Excellent

Mark

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel near ADO main bus terminal and local park. Very clean and comfortable. Helpful staff.
Stayed 1 night in May 2022
Response from Silvia on 11 June 2022
We really appreciate your feedback

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome! Walkable to so many restaurants. Loved the staff! Very friendly and helpful! Enjoyed the King Suite. Felt like home! Definitely stay here! Highly recommended
Stayed 4 nights in May 2022
Response from Silvia on 11 June 2022
Thank you so much for staying at Cancun International Suites, we look forward to see you soon

8/10 Good

Mirriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, super clean hotel!
The hospitality was amazing, front desk personnel was very kind and accommodating. He helped us with our bags upstairs and brought us to our room. We requested a later check out and they agreed to it. The room was super clean, it took a while for the AC to kick in as they turn it off until you get in your room. The water pressure of the shower was mediocre and the sink drainage was very slow but the rest was pretty good for the price. The location was excellent, you get a good taste of the real culture and experience in the city. Lots of street food options around and restaurants, and some flea market and a convenience store just around the corner. Overall, it was a great stay for the price.
Stayed 1 night in May 2022
Response from Silvia on 11 June 2022
We really appreciate your feedback, it helps us to improve

8/10 Good

Will

Stayed 1 night in May 2022

10/10 Excellent

Brenda

Stayed 1 night in May 2022
Response from Silvia on 4 June 2022
Infinitas gracias por su evaluación. Esperamos verlos pronto

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough.
I like the style of this hotel. It's very clean and convenient. I would like my payment to be taken as soon as I'm doing the reservation.
Stayed 1 night in May 2022
Response from Silvia on 11 June 2022
Thank you for your feedback. We are working on restablishing the payment

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
The folks at reception were friendly and helpful. The receptionist gave us a tour of the space, since our room was in a second building. The pool is not deep, but clean and great for cooling off. Rooms and bathrooms are exceptionally clean. Walls are a little thin in terms of sound, but also there was a lot of noise on the street from a festival in the plaza next door. A little noise in exchange for churros and tacos al pastor was no problem for us!
Stayed 1 night in Apr 2022
Response from Silvia on 5 May 2022
Thank you for your comments and for allowing us o be part of you travel experience. Com back soon

10/10 Excellent

WANHUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price! Staff was super friendly and helpful. The hotel located right next to the central market area, very convenient!
Stayed 1 night in Apr 2022
Response from Silvia on 5 May 2022
Thank you so much for your comments. Hope to see you soon

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything!
Stayed 1 night in Apr 2022
Response from Silvia on 5 Apr 2022
Thank you so much for your comments

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff.
Stayed 2 nights in Mar 2022
Response from Silvia on 29 Mar 2022
Thank you for you comment, Hope ro sse you soon

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice place very clean clerks very attentive... Water sometimes too hot and sometimes cold but not too cold to shower..i still really like the place location is great palapa park across the street had music and food at night
Stayed 5 nights in Mar 2022
Response from Silvia on 29 Mar 2022
Thank you very much for your comments, hope to see you soon

6/10 Okay

Andurina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Silvia on 26 Feb 2022
Thank you for staying with us, hope to see you soon

8/10 Good

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. I would stay here again
Stayed 1 night in Feb 2022
Response from Silvia on 26 Feb 2022
Thank you so much for your commets. best regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The master suite was great. Two small balconies, plenty of room to move around, basic kitchen appliances, and a king size bed. The staff were responsive and happy to help, delivering breakfast to my room every morning when asked. More importantly, there were no sales pitches for tours and attractions.
Stayed 8 nights in Jan 2022
Response from Silvia on 26 Feb 2022
Thank you so much for staying wiht us, hope to see you soon

2/10 Terrible

Isabel

Stayed 6 nights in Jan 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute facility with minimal amenities. Yummy breakfast and the staff was great! Nearby convenience store was very handy.
Stayed 6 nights in Jan 2022
Response from Silvia on 26 Feb 2022
Thank you so much for staying with us, hope to see you soon