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Reviews of Hibiscus Lakeside Motel

3 out of 5
Hibiscus Lakeside Motel
2 Diamond Head Drive, Budgewoi, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 268 reviews" "
Rating 8 - Good. 107 out of 268 reviews" "
Rating 6 - Okay. 22 out of 268 reviews" "
Rating 4 - Poor. 12 out of 268 reviews" "
Rating 2 - Terrible. 6 out of 268 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right on the lake. Our room was clean comfortable and fresh. Plenty of dining options within walking distance and great walking paths for a stretch or watching the sunset. We would definitely recommend as a comfortable convenient place to stay.
Stayed 1 night in Jan 2024
Response from Steve on 20 Jan 2024
thank you for your great review Karyn we are glad you enjoyed your stay with us thank you

8/10 Good

Louise

Stayed 1 night in Jan 2024
Response from Steve on 9 Feb 2024
Thank you for taking the time to give us a review we are glad you enjoyed your stay with us thank you Louise

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location
Stayed 1 night in Jan 2024
Response from Steve on 8 Jan 2024
we are glad you enjoyed your stay with us Bryan we hope to see you again soon

8/10 Good

Adele

Stayed 1 night in Dec 2023
Response from Steve on 8 Jan 2024
tank younger taking the time to give u a review we are glad you enjoyed your stay with us Adele

8/10 Good

yudith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily cleaning is excellent. The hotel is old but bathroom and sink are renovated. Microwave and cuttleries are provided.
Stayed 3 nights in Dec 2023
Response from Steve on 7 Jan 2024
thank you for taking the time to give us a review Yudith

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023
Response from Steve on 11 Dec 2023
Thank you for your great review Virginia

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Beds comfy but bathroom in need of some maintenance.
Stayed 1 night in Nov 2023
Response from Steve on 5 Dec 2023
thank you for your kind review Heather

8/10 Good

Ria Dutt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful around this area,it is a very convenient location,will recommend my friend.
Stayed 1 night in Dec 2023
Response from Steve on 5 Dec 2023
thank you for your kind review Ria

6/10 Okay

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed in cleaner places. Also, be aware that noise travels from pubs and restaurants across the bay … but not until very late at night.
Stayed 1 night in Nov 2023
Response from Steve on 5 Dec 2023
yes the noise does travel across from the hotel but stope fairly early sorry abut thatJohanna

8/10 Good

Kathryn

Liked: Cleanliness, staff & service
Clean and comfortable, lovely area
Stayed 2 nights in Nov 2023
Response from Jaz on 24 Nov 2023
Thank you or king the time to give us a review Kathryn.

4/10 Poor

John

Business traveller
Disliked: Staff & service, property conditions & facilities
looks a bit rough when you arrive, actually just about ok in the rooms.
Stayed 1 night in Nov 2023
Response from Steve on 23 Nov 2023
Thanks for taking the time to give us a review John

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Bed super comfortable
Stayed 1 night in Nov 2023
Response from Steve on 19 Nov 2023
Thank you for your great review Robyn

6/10 Okay

Reinnusri

Stayed 2 nights in Nov 2023
Response from jaz on 8 Dec 2023
thank you for your review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room for our family of 4. Plenty of bedding and towels. The bathroom and kitchenette seemed to have been recently renovated, and had everything we needed. The only slightly frustrating thing that was the ironing board was a miniature one, which was difficult to use, and there was no ideal place to use it, near a power point, in the room. Otherwise, it was great - thank you.
Stayed 1 night in Nov 2023
Response from Steve on 13 Nov 2023
Thank you for giving us such a good review Michael sorry about the ironing board

10/10 Excellent

Ann and Allen

Stayed 2 nights in Oct 2023
Response from Steve on 17 Nov 2023
Thank you for your great review Ann and Allan

10/10 Excellent

Mohsin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay at for working overnight in the area. Very economical.
Stayed 1 night in Oct 2023
Response from Steve on 19 Oct 2023
Thank you for your great review Mohsin

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Steve on 15 Oct 2023
Thank you for your kind review James

6/10 Okay

MItchell

Travelled with partner
Disliked: Cleanliness
There was blood on the curtain and used bandage in bathroom
Stayed 3 nights in Oct 2023
Response from Steve on 10 Oct 2023
sorry about the blood on the curtain I will check that today and also a big sorry about the band aid in the bathroom

6/10 Okay

Emmanuel

Nice play, affordable
Stayed 2 nights in Oct 2023
Response from Jaz on 7 Oct 2023
Thankyou for your review Emmanuel.

8/10 Good

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Steve on 5 Oct 2023
thank you for your great review Gary

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
We drive from Melbourne to Gold Coast and back several times a year and Hibiscus, with its riverside location, beautiful views, clean, spacious rooms and proximity to cute town and dining choices is our favourite stop over. Now we have discovered they also have a Tesla charger and it’s totally sealed the deal. Thank you for lovely stop over.
Stayed 1 night in Oct 2023
Response from Steve on 5 Oct 2023
Thank you for your lovely review Mark

8/10 Good

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023
Response from Steve on 3 Oct 2023
Thank you for taking the time to give us a review Raj

8/10 Good

K Wayne

Travelled with family
Liked: Cleanliness, room comfort
I like staying here, beautiful location and two double beds in the room.
Stayed 2 nights in Sep 2023
Response from Steve on 27 Oct 2023
thank you for your great reviewWayne

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We received the incorrect room! Staff say it was WOT IFs problem but after contacting WOTIF they say that it was correct and Motel should accommodate our booking. Nothing happened. Staff member was rude and dismissed my booking reservation. No phone reception in room, there was WIFI but not very strong. It was close to restaurants and it was nice to be able to hear waves crashing in the still of night.
Stayed 1 night in Sep 2023
Response from Steve on 25 Sept 2023
we can not help it if motif gave you the wrong room we were full and could do nothing about it ok we are sorry but the room you booked is only on the side of the motel sorry about that

6/10 Okay

Clare

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Steve on 13 Sept 2023
thank you for taking the time to give us a review Clare

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean and tidy. Great service.
Stayed 2 nights in Aug 2023
Response from Steve on 4 Sept 2023
thank you for your great review Michael

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steve on 26 Aug 2023
Thank you for your great review Christine we hope to see you again soon thanks

8/10 Good

Gaye

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value older motel style with lovely water views.
Stayed 2 nights in Aug 2023
Response from Steve on 15 Aug 2023
Thank for your lovely review Gaye

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room.
Stayed 1 night in Jul 2023
Response from Steve on 30 July 2023
thank you for your review Kate

4/10 Poor

suzan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms need an upgrade. It was clean but had that old smell to it. . We were disappointed overall as we left expensive charger and wasnt found. Staff were very nice and polite.
Stayed 1 night in Mar 2023
Response from Jaz on 8 July 2023
Thanks for your review, sorry we didn't meet your expectations.

4/10 Poor

Sami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly and accomodating they are very pleasant however this place is very outdated and the kitchenette isn’t family friendly the only sink is the bathroom one so you have to do your dishes in the bathroom sink the area is lovely and the lake at the back is beautiful it’s a shame that the owners lack updating this place it has so much potential the fridge is very small & no hot plate only a microwave this place needs maintenance and an update bed wheel was broken and a brick was used to level it I expect more then this
Stayed 3 nights in Jun 2023
Response from ESTEVE on 30 June 2023
SORRY WE VDID NOT MEET YOUR EXPECTATIONS SAMI

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Steve on 28 June 2023
thank you for taking the time to give us a great review Joanne

10/10 Excellent

Matthew, Ferntree Gully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Steve on 28 June 2023
thank you for giving us a great review Matthew

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness
Our stay was all we needed
Stayed 1 night in Jun 2023
Response from Steve on 16 June 2023
Thank you for your review Barbara

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from waterfront room. Have stayed at this property several times, good value for money and a fantastic view of water.
Stayed 1 night in Jun 2023
Response from Steve on 13 June 2023
Thank you for your great review Raquel

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay and great views onto the lake from the room
Stayed 1 night in Jun 2023
Response from Steve on 13 June 2023
Thank you for your great review we are glad you enjoyed your stay with us Andrew

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful area with great views of the river
Stayed 1 night in May 2023
Response from Steve on 30 May 2023
Thank you for your great review Adrian

2/10 Terrible

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Usually have not had a problem at this hotel but this morning I went to have a shower and there was no hot water and it was my first shower very disappointing when you pay over $100 and can’t have a warm shower.I should have asked for a free night.
Stayed 1 night in May 2023
Response from Steve on 29 May 2023
Jason you should have informed me about this at the time I have never had any complaints about the hot water here sorry about no hot water Jason

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, picturesque, convenient location
Stayed 2 nights in May 2023
Response from Steve on 20 May 2023
Thank you for your great review Adrian we are glad you enjoyed your stay with us thank you

10/10 Excellent

Ravin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great view, nice people :)
Stayed 1 night in May 2023
Response from Steve on 10 May 2023
Thank you for your lovely review Ravin

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My great weekend.
The room that I was in was comfortable and clean (no.4 x 3 nights). The only thing that could have improved it would have been a water view lol. An enjoyable experience.
Stayed 3 nights in Apr 2023
Response from Steve on 3 May 2023
Thank you for your lovely review Karen we hope to see you again

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Overnight stopover on the road from Melbourne to Gold Coast. Really appreciated the lovely lake view. Bed was comfortable and appreciated the big refillable packs of toiletries instead of the silly disposable bottles. Lovely location on the walking path around lake.
Stayed 1 night in Apr 2023
Response from Steve on 22 Apr 2023
Thank you for your great review Mark We are so glad you enjoyed your stay with us

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service
Great spot near the waters edge, walkable to pub which has great meals.
Stayed 1 night in Apr 2023
Response from Steve on 21 Apr 2023
Thank you for your great review Russell

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Steve on 4 May 2023
Thank you for your great review Malik

8/10 Good

Lindsay

Travelled with partner
Liked: Staff & service
No shelves in the bathroom, Room wasn’t vacuumed, Tea,sugar,not not replaced. Apart from that it served us well
Stayed 3 nights in Apr 2023
Response from Steve on 11 Apr 2023
I will look into the things you just raised with me thank you for letting me know thank you for you review Lindsay

10/10 Excellent

Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Steve on 10 Apr 2023
Thank you fir taking the time to give us a great review are glad you enjoyed your stay with us Abdul

10/10 Excellent

Tara Jayde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service for our last minute booking!
Stayed 1 night in Mar 2023
Response from Steve on 1 Apr 2023
Thank you for your great review Tara

10/10 Excellent

Chung Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resting place
Rebecca was very helpful. Room was quiet and tidy. Bed was comfortable.
Stayed 1 night in Mar 2023
Response from Steve on 21 Mar 2023
are glad you enjoyed your stay with us Chung shun

10/10 Excellent

greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Steve on 10 Apr 2023
Thank you for your great review Greg

8/10 Good

Stephan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Mar 2023
Response from Steve on 14 Mar 2023
thank you for your review Stephan