Buckingham Lake Hotels, Albany

"Beautiful new hotel — clean, convenient, and staffed by truly friendly people. A great stay from start to finish. "

"The bed was the worse bed we have ever slept in. It is no exaggeration. It was the worse. "

"Air conditioning not ok"

"Always a good experience at this hotel. My feedback is that more signage is needed in the hallways. The hotel is big and finding my way to the elevators is always an adventure"

"Wish the air conditioning was working better. Or maybe working at all. Thank goodness I was able to open my window."

"No issues to note, had a good 2 days. Beds were comfy !!"

"Clean, fresh. Enjoyed the stay. Breakfast was wonderful. only 2 things wrong, No tissue box in the room and one lamp was missing the lampshade."

"BUSINESS OWNER EXTREMELY RUDE. It had a horrible smell in the hallways and definitely felt watched my whole stay. It was truly a horrible experience "

"We were greeted by a very stoic and unhelpful staff member who let us know that we had to pay $100 fee for having our two small dogs with us. We were unaware of this policy as it was not listed on Expedia so we mentioned being surprised and the concierge ignored us and handed us papers to sign. We were a little put off (as we would have gone to another hotel if we had known) but then the room was SO cold and for some reason we couldn't turn the heat up more than 70. There wasn't a real comforter on the bed- it was very thin and the bed was uncomfortable. the only nice part of this stay was the veteran checking us out who was so kind and I witnessed him being very attentive to another guest. Will not be staying here again."