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Reviews of The Sebel Bowral Heritage Park

4 out of 5
The Sebel Bowral Heritage Park
9 Kangaloon RoadHeritage Park, Bowral, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 132 out of 254 reviews" "
Rating 8 - Good. 89 out of 254 reviews" "
Rating 6 - Okay. 19 out of 254 reviews" "
Rating 4 - Poor. 11 out of 254 reviews" "
Rating 2 - Terrible. 3 out of 254 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, amenities
My mother who was elderly had to do 4 flights of stairs and no lift.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryle

Stayed 1 night in Feb 2024

8/10 Good

LEIGH

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Vishal

Liked: Cleanliness, room comfort
Great accommodation, great location. Good size for families.
Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Stayed 1 night in Dec 2023
Response from Adam Wozniak on 2 Jan 2024
Dear Darren,We very much appreciate your feedback. It's a pleasure to know you enjoyed your stay with us. I hope we can welcome you again any time soon.Best RegardsThe Sebel Team

8/10 Good

Grant

Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet property clean modern apartment beautiful gardens well maintained only issue pool was some distance from our apartment 205 highly recommend.
Stayed 2 nights in Aug 2023
Response from Adam Wozniak on 18 Aug 2023
Dear Brian,We very much appreciate your feedback. It's a pleasure to us to know you enjoyed your stay with us.I hope we can welcome you again any time soon.Best RegardsThe Sebel Team

10/10 Excellent

michael

Stayed 2 nights in May 2023

8/10 Good

Reem

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

paul

Liked: Cleanliness, room comfort
Amazing unit to stay in. Spotless and well equiped. Reception staff were very friendly and allocated our room to the ground floor due to mobility issues.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful property, great kitchen and bathrooms, comfy bed, newly renovated. Pool was lovely. Gardens and property wonderfully cared for. Gym was the only let down. Needs some free weights and resistance machines need repair. Would stay again but bring your own weights for a workout.

8/10 Good

Deb

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Property was beautiful, very clean and good size. Would be great if pool available earlier and later as 9 -5 not really practical, as got there at after 5 and had to leave by 9. Adam was great 👍 would definitely stay again and recommend

4/10 Poor

Keith

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was grubby and the Bathroom Tap leaked. We had an issue whereby the cleaner did not shut the Bathroom and Toilet windows before attempting to wash down the outside shutters over those windows. Everything got wet inside the bathroom and toilet area in front of those windows.
Response from Adam Wozniak on 12 Dec 2022
Good morning Keith,Let me extend my apologies one more time for the incident with the window cleaning. The company we hired to do the job was instructed accordingly. Unfortunately they did not see through the blinds the window was a fraction open.Let me know if any of your belongings were damaged through the incident and we will reimburse you.Sorry again for the trouble, I hope this will not reflect on the entire stay and service. We would like to see you again in the near future.Best RegardsAdam WozniakHotel Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent. Great location, comfortable bed. Clean and spacious apartment. Very helpful manager Adam. Even though it was near the road it was quiet and peaceful. Beautiful grounds.
Stayed 3 nights in Nov 2022
Response from Adam Wozniak on 12 Dec 2022
Good morning Linda,Thank you for your kind words. We always love to hear feedback, especially when it's positive (hahaha)I will share it with my team.It was a pleasure to have you here with us in Bowral and we are looking forward to your next stay.Best RegardsAdam WozniakHotel Manager

6/10 Okay

Carey

Liked: Cleanliness, room comfort
Disappointed & lack of basics
The hotel is at the back of a housing estate of townhouses. I think it’s usually timeshare as the receptionist was surprised to see someone book who wasn’t part of ‘the club.’ The hotel is of poor design with lots of stairs & no lift. The apartments were of a high standard but didn’t contain any of the usual information you’d expect, ie where to find the complex’s pool, this btw closes at 5pm! You need special towels to use it, that weren’t in the room & there’s only a toilet cubicle to change in when you get there. Certainly not the 4.5stars The hotel around the corner to the right, was great to dine in.
Stayed 1 night in Oct 2022
Response from Adam Wozniak on 12 Dec 2022
Good morning Carey,I'm sorry to hear you did not enjoy your stay with us. It is true that we share this property with residents and therefore we are not fully in charge of the common facilities like the pool i.e.Due to the age and the fact that we are part of a heritage site, there are not many options to change the given circumstances.Please accept my apologies, we will try to do better next time when you give us the chance to do so (and we also provide help with luggage to help overcome the stairs or leave a note with your booking, that you preferer a ground floor apartment, this can be arranged easily for you).Best RegardsAdam WozniakHotel Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stairs were a problem with suitcases, especially for someone with impaired mobility. Should have forewarning about this.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
This property has a nice decor and well thought out layout. We enjoyed our stay.
Stayed 1 night in Sep 2022

6/10 Okay

Shauna

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pool shut at five, no breakfast tea or milk. Overpriced
Stayed 2 nights in Sep 2022

10/10 Excellent

Terrence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good receptionist professional welcoming and very nice units.
Stayed 1 night in Aug 2022

10/10 Excellent

Allan

Stayed 1 night in Jul 2022

8/10 Good

Gail

Liked: Cleanliness, property conditions & facilities
The room was lovely and the shower exceptionally I was delighted to be able to open a window Instructions for stovetop and TV would have been helpful a great room to chill out and do nothing
Stayed 1 night in May 2022
Response from Adam Wozniak on 12 May 2022
Dear Gail, Thank you for your kind words. I will share your feedback with my team to encourage them to keep up the good work. It pleases me to hear you enjoyed your stay and I hope to welcome you again in the near future. We will provide a digital solution for the concern you mentioned with the missing instructions in the room. Warm Regards Adam Wozniak The Sebel Bowral Heritage Park

2/10 Terrible

Sean

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolute ripoff! Paid over $500 per night and couldn’t even get towels or coat hangers! The room was like a display home, empty cupboards and literally nothing there. For that price, I would at least expect a mini bar and a full compliment of accessories. Told the manager we had no towels when we checked in and had to shower with hand towels. Apologised and said he’d organise them to be put there and didn’t. For a Sebel property, I’d expect a lot better. Never again.
Stayed 2 nights in May 2022

4/10 Poor

Helen

Disliked: Amenities, property conditions & facilities
Not built with older or disabled people in mind. Car park far, far away from room which was up and down several flights of steps. Poor customer service when I had an unwanted altercation with a painter/workman looking in my window.
Stayed 3 nights in Mar 2022

8/10 Good

PATRICIA, GORDON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable apartment. People should be aware that it is an apartment block within a large complex of private townhouses.
Stayed 2 nights in Feb 2022

6/10 Okay

Glenn

Travelled with family
Disliked: Cleanliness
A bit tired, cleaning a problem. Nice location though.
Stayed 3 nights in Dec 2021

10/10 Excellent

Michael

Stayed 2 nights in Dec 2021

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Sebel was lovely enough although the grounds have a number of private residence which is a little weird, and this means the hotel accommodation is tucked away in the corner of the grounds.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to amenties.
Stayed 2 nights in Jun 2021
Response from Adam Wozniak on 2 July 2021
Dear Guest, We very much appreciate your comments regarding your stay at The Sebel Bowral Heritage Park. I am happy to hear that you enjoyed a comfortable stay with us. Thank you again for sharing and we hope your next visit will be as pleasant as the previous one. Kind Regards Adam Wozniak The Sebel Bowral Heritage Park

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room overall looked lovely and served a good purpose for our stay, i will say small details were overlooked or not communicated clearly. It was a little disappointing and frustrating that despite booking the room & advising the hotel we have a baby they placed us in a very awkward location with a lot of stairs. Overall the place was lovely and convenient and we would stay again.
Stayed 1 night in May 2021
Response from Adam Wozniak on 2 July 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Bowral Heritage Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately your booking was a 2 bed room apartment which is located only in the back of the building and can be reach only by overcoming a couple flights of stairs. Please communicate with us and we can arrange another option for you that would be more suitable for a family with a baby. We appreciate you sharing your concerns, and it is our hope to better serve you in the near future if chance given. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021
Response from Adam Wozniak on 2 July 2021
Dear Ronald, Thank you for taking the time to rate us. I am sorry that your experience did not meet your full expectations; please allow me to express my apologies. Please tell us if there is anything we could have done better to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely gardens, autumn leaves and indoor heated pool and gym.
Stayed 2 nights in May 2021
Response from Adam Wozniak on 2 July 2021
Dear Guest, We very much appreciate your comments regarding your stay at The Sebel Bowral Heritage Park. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our staff and I am sure that this feedback will serve as an encouragement to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Adam Wozniak The Sebel Bowral Heritage Park

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Very disappointed with maintenance of unit. Missing handle on kitchen cupboard door and others loose. Spout in combined bath shower loose off wall. Bathe towels appeared unwashed. Light in electric fire place not working with no replacement globe available. Most concerning was loose power point where phone charger was plugged. Very disappointed.
Stayed 2 nights in May 2021
Response from Adam Wozniak on 2 July 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the The Sebel Bowral Heritage Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we have taken care of the addressed issues to prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adam Wozniak The Sebel Bowral Heritage Park

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Vast property with apartments very scattered within it. No lounge in reception area and staffed up to 5 pm only
Stayed 2 nights in Apr 2021

6/10 Okay

Albert

Business traveller
Decent size room with dusty home appliances and wardrobe. Plus the room are not readily available when we arrived which is after 2 hours after their defined check-in timeslot. Not really a pleasant experience
Stayed 2 nights in Mar 2021
Response from Kyong Pang on 7 July 2021
Dear Albert, Thank you for taking the time to share your experience. I am sorry that your experience did not meet your full expectations; please allow me to express my apologies. It is our responsibility to get the room ready in time and due to shortage on housekeeping team member, which impacted on that day. Current we ask any team member who has flu symptoms to stay home and recommends to get COVID test. I will speak to the Housekeeping Manager and we will do our best to ensure we minimize or improve our communication with the guest. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyong Pang The Sebel Bowral Heritage Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Such a great place to stay will definitely be back again.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

6/10 Okay

Paula

Not very welcoming & overpriced
Our room was a good size but it could get quite noisy..The corridor was just outside the bathroom & near to the bedroom in these rooms & it was very busy & noisy up & down the corridor. Therefore you could get disturbed during the night by people going back & forth to their rooms. We stayed for 4 nights & due to Covid, there was no servicing or cleaning of the room, which was fine but it was written in the book that if we needed anything replaced, eg towels, coffee, milk etc, we would have to pay for it. On arrival, our fridge temperature was quite warm, the milk inside had a use by date for the following day & it was off. Also please be aware that the reception in unmanned & locked from 11am to 2pm
Stayed 5 nights in Nov 2020
Response from Kyong Pang on 22 Dec 2020
Dear Paula, Thank you very much for sharing your experience. Please accept my apologies for the inconvenience of noise and no servicing. On the note about extra charge is for our Accor Vacation Club member holder, which I will review the process. We ask our team member from 11am - 2pm to be check the room and do maintenance task on the days. Therefore we divert the phone just in case if our guest looks for us. As we are small property and one person operation. We do try our best to provide our best customer service. Please accept my biggest apologies as we have caused you inconvenience during your stay. We will do our best to continuously improve our standard of service by removing the message about additional charges for guest amenities. We hope you will give us another chance in near future. Kind regards Kyong Pang Hotel Manager The Sebel Bowral Heritage Park

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Excellent place to stay.
I was 30 mins early and they still let me check in early. It wasnt a problem for them. Reception was amazing and willing to answer any questions we had. The rooms where a decent size and everything was clean.Easy 5 minute walk to town centre.
Stayed 2 nights in Nov 2020

10/10 Excellent

Vee, Sydney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location and features within the room, hamptons/heritage styling very tidy and clean, beautiful outlook to the garden. The complex itself was neat and tidy and surprisingly quiet given it is also a shared residential complex. Lovely and enjoyable 2 night stay!
Stayed 2 nights in Nov 2020
Response from Adam on 25 Nov 2020
Thanks for your feedback. We really appreciate that you took time to rate your stay with us and we are delighted to hear that you enjoyed it. I hope we get the chance to accommodate you again in the near future. Warm Regards Adam Wozniak THE SEBEL BOWRAL HERITAGE PARK

4/10 Poor

Andrew, Sydney

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
For two nights accommodation for two people, only two towels were supplied. With cold conditions and no towel warmer, I found that insufficient. The Manager was late onsite checking in and the process took 45 mins to get a key. Unacceptable. Cleaners had left strange things in the room like former guests fridge products. Other people’s hair was found in the bathroom. It was expensive, which I accept for the current Covid weekend conditions but considering the experience- I wouldn’t return. Disappointing.
Stayed 2 nights in Nov 2020
Response from Kyong Pang on 22 Dec 2020
Dear Andrew, Thank you very much for taking time to share your experience. Please accept my apologies that your stay was disappointing and that our team member was late for 45 mins and I had a conversation with him about the situation. I will speak to our housekeeping supervisor about the item left in the room and hair in the bathroom. Once again, please accept my apologies and I will make sure to improve our standard to ensure our guest to relax and enjoy the stay. Kind regards Kyong Pang Hotel Manager The Sebel Bowral Heritage Park

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Adam on 25 Nov 2020
Thanks for your feedback, we really appreciate that you took time to rate your stay with us. I hope we will get the chance to accommodate you in the near future. Warm Regards Adam Wozniak THE SEBEL BOWRAL HERITAGE PARK

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Amiel, Sydney

Travelled with partner
Liked: Cleanliness, amenities
Great stay at the Sebel .check in was easy ,they left a little happy birthday note and chocolates for the Mrs which was nice. Room was spacious and clean. Close to the main town. Overall a great stay
Stayed 2 nights in Aug 2020
Response from Paul on 24 Aug 2020
Great to hear you enjoyed your stay Amiel

10/10 Excellent

KimTaylor, Nowra

Travelled with partner
Liked: Cleanliness, amenities
Very well presented. Lovely modern room. Great parking spots near accomodation. Beautifully kept gardens.Pool is a beautiful space and a little bit cool for winter but had a quick swim which was refreshing. Lovely bathrooms and wonderful little Kitchenette to cook breakfast in. 10 minute walk into Bowral pub and restaurants. Would definitely go back.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Jul 2020

8/10 Good

Wendy

Liked: Cleanliness, room comfort
Clean, well furnished and warm.
The apartment was clean although unfortunately not ready when we arrived 90 mins past check in time. Nonetheless, the room, when finally ready, was good and quite adequate for our needs. The manager at the desk was helpful in finding us a great place to eat dinner on our anniversary night.
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Friendly service
Great friendly service and lovely stay. Huge room and really cosy. Would stay again.
Stayed 1 night in Jun 2020