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Reviews of Carambola Bungalow

2 out of 5
Carambola Bungalow
Phong Nha, Bo Trach, Quang Binh

Reviews

9.6

Exceptional

Rating 10 - Excellent. 35 out of 41 reviews" "
Rating 8 - Good. 3 out of 41 reviews" "
Rating 6 - Okay. 1 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kim Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Amazing view! Can’t beat it! Wonderful staff! So helpful polite attentive and friendly!
Stayed 3 nights in Jan 2024
Response from Ha on 11 Jan 2024
Dear Mrs. Kim Yen,Thank you so much for your lovely stay.We had an forgettable memory with you.Have a nice holiday in Vietnam and welcome back soon

2/10 Terrible

michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of the property had a drunken party on the deck below our bungalow. It went on from 8pm until 2am. We did not sleep. There is hot water for about 1 minute. The bed sagged and was really old. This is a run down hostel. It shouldn’t be on Expedia. We left 2 nights early but paid for 4 nights
Stayed 4 nights in Dec 2023
Response from Carambola Bungalow on 17 Dec 2023
Dear Michelle,We are so sorry about this problem. That was a birthday party from our guests and it was stopped by 11.30pm. For the hot water, We told you turn it on and wait for 20 minutes to boil it hot. As you know, there were many guests who stayed at our place and they were happy and nice.You came and brought all mini-mart into the room: Beer, wine,cake.... You should stay at 5 or 6 hotels because our place is homestay, friendly and open with all guests.Follow the Expedia rule: You can't have refund before checking time one day.Thank you

6/10 Okay

Steve, San Jose

Mice were climbing on the roof all night, both nights....hear squealing and running around...difficult to sleep as the roof was a thin metal.... Bed was comfortable....
Stayed 2 nights in Sep 2023
Response from Ha on 18 Oct 2023
Dear Steve,We're so sorry about. We catched and took them away. We checked and no more Mice on the roof of that bungalow. Other bungalows have no mice.Thank you

10/10 Excellent

christian

Stayed 1 night in Sep 2023
Response from Ha on 18 Oct 2023
Thank you so much

10/10 Excellent

christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Carambola Bungalow were amazing. They went above and beyond by asking someone to pick us up at 4am and bring us to the place we were staying. The location was beautiful, service was great, and food was awesome. Would stay here again.
Stayed 1 night in Sep 2023
Response from Ha on 17 Dec 2023
Dear Christian,Thank you so much for you stay. We were so happy when you stayed at Carambola Bungalow.Best Regards

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at the quieter end of town, good swimming, friendly service, nice secluded bungalows, free use of bicycles to get around, great advice on tours and what to see and do. We enjoyed every minute of our stay, highly recommend.
Stayed 4 nights in Jun 2023
Response from Ha on 17 June 2023
Dear Mr. Matthew,Thanks for your lovely stay. We were so happy when met you.Welcome come back soon.

10/10 Excellent

Korral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service. Owners are amazing. 10/10
Stayed 2 nights in Apr 2023
Response from Ha on 9 May 2023
Dear Korral,Thank you so much

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Carambola for one night, after our two-day trek with Oxalis tours. It was perfect. The location is very close to the tour company, and the hospitality and friendliness of Ha and his family was genuinely warm. Rooms are super comfortable. Food is delicious. Perfect place to rest and regroup while traveling and after a long hike. Thank you, Ha!
Response from Ha on 23 Dec 2022
Dear Logan,Thank you so much for staying.You're so lovely and friendly. We were so happy when you stayed with us.Best regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this stay as it was a lovely atmosphere, well maintained and great service from the family running it. It looked much better than others in the area, its a bit out of town but thats the attraction and its easy to get a cab or ride into town. dining options around this area are a bit limited but the restaurant service on site is pretty good. If your here for the outdoors, this is a great choice. highly recommended.
Stayed 3 nights in Oct 2022
Response from Ha on 4 Nov 2022
Dear Christine,Thanks for your lovely stay. We were so happy when you stayed with us. Have a nice time in Vietnam and welcome back to Carambola Bungalow.Best regards,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property on the river. We stayed in the river facing bungalow. Woke up to a beautiful view everyday. There is not much around but they had all the necessities. One night we walked into town to have dinner, only about 1km away. We were able to rent a scooter directly from property which was very convenient. The owner organized everything for us, in terms of getting to property, tours and then a drive to airport. It was fantastic! They have a restaurant on site where we had dinner and breakfast. Food was excellent!
Stayed 2 nights in Aug 2022
Response from Ha on 20 Aug 2022
Dear Andrea,Thanks for your stay. We had a nice memory with you. We were so happy when you stayed with us, only 2 days but it's so nice.Have a nice time in Vietnam.Best regards

8/10 Good

Anh

Stayed 1 night in Jun 2022
Response from Ha on 6 Oct 2022
Thank you

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect bungalow
The owner Ha picked us up from the station and we received welcome drinks on arrival. Our bungalow was very clean and located right on the river with incredible views. The Lovely family also helped us book a great tour and bikes during our stay. We only stayed 2 nights, I wish we stayed longer!
Stayed 1 night in Feb 2020
Response from Ha on 6 Mar 2020
Dear Lauren, Thanks for your lovely stay again. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this homestay! It was quiet and removed fron town, but still very walkable. The staff was truly wonderful. The food was delicious and well priced. We would reccomend this homestay with the highest regard!
Stayed 3 nights in Oct 2019
Response from Ha on 20 Oct 2019
Thank you so much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Beautiful location and the bungalows were very cute. Staff were lovely. Excellent value for money and would definitely recommend.
Stayed 1 night in Aug 2019
Response from Ha on 10 Aug 2019
Thank you so much

10/10 Excellent

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Kudos to Mr Ha, owner of Carambola Bungalow. He has been very polite and prompt with our replies, punctual with pick up (from Dong Hoi Train Station), service rendered by all of his staff was brilliant. We will like to thank him for offering us a shower place (after our cave tour). PS: Our favourite drink at their place is ‘Yougurt Drink’.
Stayed 1 night in Jun 2019
Response from Ha on 18 June 2019
Dear Marine, Thanks for your stay again. Have a lovely day!

10/10 Excellent

KAren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious lodge overlooking the river
Friendly staff, fab view & soak up the local culture (including the call to early morning mass and night local fishing fascinating). Food typical of Vietnam. For the price this was excellent value for money, staff friendly & helpful. Location 2km out of the main town but we got a lift to the bus and picked up by the tour co for the cave tour.
Stayed 2 nights in Mar 2019
Response from Ha on 31 Mar 2019
Dear Karen, Thanks for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fantastic... location was great.. far enough away from the party bars for early sleep, but close enough to easily go to the bars if you wanted...
Stayed 4 nights in Mar 2019
Response from Ha on 19 Mar 2019
Thanks for your stay and review. Have a nice day!

10/10 Excellent

Chien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ha on 12 Mar 2019
Hi Chien, Thanks for your stay. I hope to see you next time.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location on a river bank, helpfull and honest owner, good restaurant with reasonable prices.
Stayed 4 nights in Feb 2019
Response from Ha on 20 Feb 2019
Hi dear, Thanks for your stay and welcome back. Best regards,

10/10 Excellent

Orly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
The best spot at Phong Nha. In front the river, nice people very helpful.
Stayed 1 night in Feb 2019
Response from Ha on 19 Feb 2019
Dear Orly, Thanks for your stay. See you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was great even though the weather wasn't brilliant! The staff were fantastic although we got the vibe that there was an underlying issue going onsomewhere but hey...! Views to die for and great location.
Stayed 3 nights in Jan 2019
Response from Ha on 29 Jan 2019
Thanks for your stay again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasant. The owners are more than happy to ensure your stay exceeds your expectations. The property is sited right on the river and the spacious bungalows are really clean and complete. It is very quiet and serene because it is a long walk to central part of town.
Stayed 2 nights in Oct 2018
Response from Ha on 31 Oct 2018
Thanks for your review and best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners were very very welcoming, helpful and attentive to every need and desire. English was sufficient for clear communications. Breakfast options were plentiful. Bungalows were roomy and quiet and private. Right on the water and a beautiful and serene surrounding. However, central town is quite some distance to walk, about 30 minutes.
Stayed 1 night in Oct 2018
Response from Ha on 31 Oct 2018
Thanks for your review and best regards

8/10 Good

Caroline, London

Liked: Cleanliness, staff & service, room comfort
Amazing stay, hotel and staff!
Carambola Bungalow completely exceeded our expectations. The views from our room were incredible, looking out onto the river surrounded by mountains. Our room was lovely and such good condition and facilities considering we were in the middle of a national park. Internet was great too, with a router in our room! The staff made our stay a whole lot nicer. Ha was such a lovely owner and always gave us advice on what to do. We were also invited to a family dinner with the other guests and it was incredible to get to have an evening with them. Finally, we had an issue at the airport with a flight being cancelled, and Ha continued to help us even once we had checked out. He found us a hotel we could stay in and text us throughout the day to check we were okay. Overall an amazing stay and the loveliest people. We will definitely be back. Thank you so much! We only wish our stay had been longer.
Stayed 3 nights in Jun 2018
Response from Ha on 23 Aug 2018
Dear Caroline, Thanks for your stay. I hope to meet you next time.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
I did not get the room I booked. I booked and paid for a double room with mountain view and was given a twin room with no view at all. The WC has a foul ordor and the interior is made as cheap as possible while still trying to be functional. They have a good chunk of river and the view is great. The host is friendly and helpful. Food is not good but it's not hard to find better nearby.
Stayed 1 night in May 2018
Response from Ha on 5 June 2018
Chào Tuấn, Cảm ơn bạn đã phản ánh những bất cập về kỳ nghỉ của bạn và chúng tối xin lỗi vì đã không đáp ứng mong đợi của bạn. nếu là khách nước ngoài họ sẽ từ chối nếu nhân viên dẫn nhầm phòng hoặc không đúng phòng như đã book, tại sao bạn không nói ngay lúc đấy để bạn nhận đúng phòng, nhân viên khách sạn có lúc nhầm lẫn. Còn bạn nói phòng của bạn hoàn toàn không có view là không chính xác, đứng trên ban công của phòng bạn ở, có thể nhìn thấy sông, núi và cửa hướng vườn. Nếu bạn là người thẳng thắn, nên comment đúng và hiển thị tên của mình. Nếu nội thất và trang thiết bị 5 sao, bạn đã không đến đây và cũng không có mức giá như thế này. đến để trải nghiệm và khám phá. Bạn làm chúng tôi ác cảm với khách việt :).

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experiance.
For our visit of Phong Nha, we chose to book 3 nights at the Carambola Bungalow from Hotels.com. After booking, I called the hotel and arraigned pickup from Dong Hoi Train Station. Mr. Ha and his Driver Phong were waiting for us. Once we arrived at the hotel, we received a warm greeting from the Staff, then taken to our room. The Room was very comfortable, with an incredible view of the River and Mountains. A Refrigerator and Hotpot were provided. Wifi connection was good enough for streaming Netflix. We arrived late, so we decided to eat at the Restaurant. In the morning, We enjoyed the excellent breakfast provided by the Hotel at no extra expense. The Hotel provided us with a Driver that took us to Paradise Cave. He stopped along the way so we could take pictures of the jungle and mountains. The Staff at Carambola Bungalow are exceptional. They provide first class service at an extremely reasonable rate. I enjoyed my interactions with them and consider them as friends. I highly recommend this hotel for value, view, cleanliness, aesthetics, and down to earth Vietnamese Hospitality.
Stayed 3 nights in Mar 2018

10/10 Excellent

Katrine

Stayed 1 night in Nov 2023
Response from Ha on 29 Dec 2023
Thank you so much for your stay.

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ha on 19 Aug 2023
Thank you so much

10/10 Excellent

maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Le responsable Ha se soucie des besoins de tout genre our les clients tandis que sa femme Ngoc est attentive des demandes . Ce fut une rencontre harmonieuse entre la nature et humaine
Stayed 3 nights in Jul 2023
Response from Ha on 26 July 2023
Dear Maurice,Thanks for your lovely stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, very nice and helpful personell that speaks Good English and helps arrange caving trips and transport. Good food!
Stayed 1 night in Jul 2022
Response from Ha on 22 July 2022
Thanks for your lovely stay.

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé près de l’entrée des cavernes de Phong nha .Si vous avez besoin d’un transport de la gare ou de l’aéroport le propriétaire offre le service ,il est très gentil et si vous avez des besoins lors de votre visite il y répondra avec plaisir. Nous avons pris tous nos repas sur place car la nourriture était très bonne à un prix raisonnable; nous y reviendrions sans aucune hésitation.
Stayed 2 nights in Mar 2020
Response from Ha on 27 Mar 2020
Dear Yves, Thanks for your lovely stay again. We hope to see you next time. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Ha on 27 Mar 2020
Thanks for your lovely stay again.

10/10 Excellent

Fanny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour idyllique
Très bonne adresse où séjourner pour decouvrir la région. Un paysage idyllique au reveil donnant sur la riviere et les montagnes.
Stayed 1 night in Feb 2020
Response from Ha on 6 Mar 2020
Dear Fanny, Thanks for your lovely stay again.

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
혼행족들에게 최고
혼행족들에게 최고 ㅎㅎㅎ 경치 진짜예쁘고 좋아요. 근데 먹을것은 미리준비하셔야해요 주변에 암것도앖어요. 경치가별로 안중요하시면 시내로 가시는걸 추천 ㅎ
Stayed 3 nights in Jun 2019
Response from Ha on 28 June 2019
Thanks for your stay again, Nam.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Ha on 3 Apr 2019
Thanks for your stay

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Ha on 3 Apr 2019
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Ha on 3 Apr 2019
Thank you so much

10/10 Excellent

Emili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Phong Nha
stayed for two nights. Friendly staff, helped us book a tour to the national park. Drived us to the center. og Phong Nha. Good food. Clean room. The air condition did not get wery cool, but cool enough to sleep. Very beautiful location and wiew.
Stayed 2 nights in Jul 2018
Response from Ha on 17 July 2018
Thanks for your stay, Emili. I hope to see you in the next time.

10/10 Excellent

Thi Thuy Duong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Ha on 21 June 2018
Thank you Duong and your group. I hope to see you next time.

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place to stay between excursions.
The stay at Carambola bungalow was a very pleasant surprise. Everything from the reminder before arrival whether transportation was considered, the service upon arrival, the cleanliness of the room and the owners (Ha and his wife) efforts to make you feel welcome was impressive. The location is simply breath taking with a full overview of the river and the mountains beyond. Within 25 m there is a small local beach where it is possible to take swim. This is the perfect stay between “cave explorations”. They also serve very tasty local food. I would clearly recommend a stay at Carambola if you have the opportunity.
Stayed 1 night in May 2018
Response from Ha on 3 June 2018
Thank you Per, I hope to meet you again. I was very happy when met you.