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Reviews of Redmont Hotel Birmingham, Curio Collection by Hilton

4 out of 5
Redmont Hotel Birmingham, Curio Collection by Hilton
2101 Fifth Avenue North, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 439 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 160 out of 1002 reviews" "
Rating 4 - Poor. 98 out of 1002 reviews" "
Rating 2 - Terrible. 75 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully restored that manages to hold on to the historical elements while bringing the decor into the present. Staff couldn’t have been more wonderful! Everyone was engaging, friendly and professional. Rooms are spacious, well appointed and beautiful. Lively bar scene and delicious food in the restaurant. All means this is where we will stay again next time we are in Birmingham!
Stayed 2 nights in Apr 2024
Response from Karren Rogers on 27 Apr 2024
Thank you for sharing your experience.

10/10 Excellent

HANNAH

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Karren Rogers on 27 Apr 2024
Thank you for sharing your experience.

10/10 Excellent

Martin, Winfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying in the Redmont, to bad their coffee shop is never open
Stayed 1 night in Apr 2024
Response from Karren Rogers on 26 Apr 2024
Thank you for sharing your experience. We appreciate your feedback.

2/10 Terrible

Neha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very outdated. The hotel lobby and restaurant is nice, but rooms were not up to par with Hilton property. We did not have any hot water in the shower and the bathroom sink did not drain. I would not recommend this property to stay.
Stayed 1 night in Apr 2024
Response from Karren Rogers on 23 Apr 2024
Thank you for sharing your experience. We sincerely apologize for the inconvenience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-lit, well-staffed, thoughtful, and we felt safe and comfortable.
Stayed 1 night in Apr 2024
Response from Karren Rogers on 19 Apr 2024
Thank you for sharing your experience. We cant wait to service you again.

10/10 Excellent

Shannon

Stayed 1 night in Apr 2024
Response from Karren Rogers on 19 Apr 2024
Thank you for sharing your experience. We cant wait to service you again.

8/10 Good

Randall, Tuscaloosa

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. One big problem though,no hot water for shower To expensive to take a cold shower
Stayed 1 night in Apr 2024
Response from Karren Rogers on 14 Apr 2024
Thank you for sharing your experience. Please accept out sincerest apologies for the hot water issue. We are working to get this issue resolved.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Vibe
Stayed 1 night in Apr 2024
Response from Karren Rogers on 13 Apr 2024
Thank you for sharing your feedback. We look forward to seeing you in the future.

4/10 Poor

Nikki

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!! There was no hot water at this hotel my entire stay. I had a group booking and none of my guests had hot water either. They also erroneously charged my card 5 TIMES even though I provided them with the correct payment information before we arrived and during our stay!!! The incompetency was from the top (management) to the bottom (every front desk worker that worked a shift during our stay). They kept telling me they were going to fix the mistake, only for them to turn around and make the mistake again and again! Hilton should be ashamed! My organization will never stay here again.
Stayed 2 nights in Apr 2024
Response from Karren Rogers on 13 Apr 2024
Thank you for sharing your feedback. Please accept our sincerest apology for your experience. We will address your concerns so that this does not happen in the future.

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay. The room was very clean and the bathroom was great??
Stayed 1 night in Apr 2024
Response from Karren Rogers on 11 Apr 2024
Thank you for sharing your experience. We look forward to seeing you in the near future.

4/10 Poor

George, Lake Oswego

Disliked: Staff & service, property conditions & facilities
No hot water in the morning. Happens. Went down stairs for coffee and no coffee. Just not a great experience
Stayed 1 night in Apr 2024
Response from Karren Rogers on 9 Apr 2024
Thank you for sharing your experience.

8/10 Good

Jimbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karren Rogers on 9 Apr 2024
Thank you for sharing your experience.

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay. Was stopping through on our way home. Terry, the front desk manager, was awesome and very helpful. Thank you!
Stayed 1 night in Mar 2024
Response from Karren Rogers on 6 Apr 2024
Thank you for sharing your experience. We hope to see you again in the future.Thank you for the kind remarks about Terri.

8/10 Good

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was awesome!
Stayed 1 night in Apr 2024
Response from Karren Rogers on 2 Apr 2024
Thank you for sharing your experience.

6/10 Okay

Julia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karern Rogers on 28 Mar 2024
Thank you for Sharing your experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms
Stayed 4 nights in Mar 2024
Response from Karren Rogers on 26 Mar 2024
Thank you for sharing your experience

10/10 Excellent

Tonya

Good
Stayed 1 night in Mar 2024
Response from Karren Rogers on 26 Mar 2024
Thank you for sharing your experience.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Karren Rogers on 14 Apr 2024
Thank you for sharing your experience. Can't wait to serve you again soon.

6/10 Okay

Justin

Travelled with family
It’s suppose to be a Hilton Hotel. The rooms were subpar not even a mini fridge in the rooms. Parking is horrible no on site parking you can either valet or self park in a sketchy parking garage a half block away or across the street and you have to pay for parking. Food in the on site restaurant was ok at best absolutely not worth the prices they are trying to change. Beware half the restaurants around the hotel close at 5 pm so don’t try and eat dinner late.
Stayed 1 night in Mar 2024
Response from Redmont team on 21 Mar 2024
We regret that you had a poor experience Justin. We will certainly utilize the feedback in an effort to improve our service and guest experience going forward. We hope to have you back as our guest again in the future.

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Redmont team on 21 Mar 2024
Thrilled you enjoyed your time with us Octavia!

6/10 Okay

chuck

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Karren Rogers on 18 Mar 2024
Thank you for sharing your experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for anyone visiting downtown Birmingham. The in-house restaurant is one of the best in Alabama.
Stayed 1 night in Mar 2024
Response from Karren Rogers on 14 Mar 2024
Thank you for sharing your experience. We cant wait to patronage you again.

8/10 Good

Tanya

Stayed 1 night in Feb 2024
Response from Karren Rogers on 26 Mar 2024
Thank you for sharing your experience.

10/10 Excellent

Tania

Stayed 1 night in Mar 2024
Response from Karren Rogers on 26 Mar 2024
Thank ypur for sharing.

10/10 Excellent

Byron, West Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the older style hotels they have more character than the newer hotels & the rooftop bar
Stayed 1 night in Feb 2024
Response from Karren Rogers on 1 Mar 2024
Thank you for staying with us.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!!
Stayed 1 night in Feb 2024
Response from Karren Rogers on 1 Mar 2024
Thank you for staying with us.

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Redmont team on 21 Mar 2024
Thank you for being our guest Christopher. We look forward to hosting you again soon.

8/10 Good

Justin, Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our new go to spot when staying in B’ham! Only issue was a slow-draining sink. Otherwise great stay!
Stayed 1 night in Feb 2024
Response from Karren Rogers on 12 Feb 2024
Thak you for choosing us. We appreciate your feedback.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient to the event we were in town to attend. The highlight was the staff- to a person everyone was very friendly and accommodating. While our room was fresh and clean there were a few issues- a bedside lamp had a broken harp so the light and shade leaded, the drapery had been torn at the header, the bathroom needed more towel bars, there was only one trash can for the suite, the refridgerator didn’t work. These things just needed some attention.
Stayed 2 nights in Feb 2024
Response from Karren Rogers on 12 Feb 2024
Thak you for choosing us. We appreciate your feedback.

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024
Response from Redmont team on 21 Mar 2024
Thrilled you enjoyed your stay with us Tracy!

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Need better training for front desk staff!
Stayed 1 night in Jan 2024
Response from Aletha on 2 Feb 2024
Thank you for feedback..

4/10 Poor

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Electronic key system down. Hotel employee had to open the room. Restaurant did not have seafood entrees published in the menu.
Stayed 1 night in Jan 2024
Response from Karren Rogers on 31 Jan 2024
Thank you for your feedback. We sincerely apologize for the inconvenience of our key systems. We strive to create a great experience for each of our guest, however this was out of our control. We are continuing to work through this issue and hope that you will return to sees us.

4/10 Poor

Marcus

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no refrigerator in the room. We stayed two nights, the shower was cold the first night. On our second night coming back from being out the lock on our room door was dead. We had to wait in the lobby for a half hour to get into our room. The price for overnight parking through the valets is just unreasonable compared to the other hotels downtown. The staff and valet workers were amazing. This poor review is in no way because of them.
Stayed 2 nights in Jan 2024
Response from Karren Rogers on 29 Jan 2024
Thank you for sharing your feedback. From the Remont hotel staff and management, we sincerely apologize for your less than perfect experience. We will address your concerns so that this does not happen in the future.

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Felt mislead by the pictures. The room was old and outdated
Stayed 1 night in Jan 2024
Response from Karren Rogers on 29 Jan 2024
Thank you for sharing your feedback. From the Remont hotel staff and management, we sincerely apologize for your less than perfect experience. We will address your concerns so that this does not happen in the future.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from Redmont team on 21 Mar 2024
Thank you for the review and being our guest Scott!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Nice historic hotel close to Legacy arena and BJCC. Friendly staff and beautiful rooftop bar. Will be a returning guest!
Stayed 1 night in Jan 2024
Response from Karren Rogers on 28 Jan 2024
Thank you for your feedback. We appreciate you choosing us.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe, the staff so welcome. Love this place ro stay
Stayed 2 nights in Jan 2024
Response from Karren Rogers on 28 Jan 2024
Thank you for your feedback. We appreciate you choosing us.

4/10 Poor

Rehling

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfriendly staff and roaches in our room
Stayed 2 nights in Jan 2024
Response from Karren Rogers on 18 Jan 2024
Thank you for your feedback, as mentioned during the time of check out, we have refunded night's stay.

4/10 Poor

William

Travelled with partner
Stayed 2 nights in Jan 2024
Response from Karren Rogers on 18 Jan 2024
Thank you for your feedback.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Karren Rogers on 14 Jan 2024
Thak you for staying with us. We appreciate your feedback.

6/10 Okay

Jimmy

It was a nice stay. It was a quick choice for an overnight stay so didn't get to enjoy the area but the downtown experience was decent.
Stayed 1 night in Jan 2024
Response from Karren Rogers on 13 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Travis

Stayed 1 night in Dec 2023
Response from Karren Rogers on 14 Jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Karren Rogers on 10 Jan 2024
thank you for your feedback we appreciate it.

10/10 Excellent

Harlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karren Rogers on 10 Jan 2024
Thank you for your feedback. We appreciate your comments.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2024
Response from The Redmont Hotel, a Hilton Curio Hotel on 9 Jan 2024
Thank you for choosing to stay with us at The Redmont Hotel Birmingham. From our entire team, we appreciate your patronage as well as the time you took to respond to the Hilton provided survey. We can’t wait to welcome you again soon!

10/10 Excellent

Ryan

Travelled with group
Stayed 1 night in Dec 2023
Response from The Redmont Hotel, a Hilton Curio Hotel on 6 Jan 2024
Thank you for choosing to stay with us at The Redmont Hotel Birmingham. From our entire team, we appreciate your patronage as well as the time you took to respond to the Hilton provided survey. We can’t wait to welcome you again soon!

10/10 Excellent

George and Carol

Stayed 1 night in Dec 2023
Response from Karren Rogers on 22 Jan 2024
Thank you for your feedback,

4/10 Poor

Ethan C

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We got a room with two queen beds because we were travelling with our two children. One of the bed sheets had what looked to be dried blood on it. It has definitely been washed but was enough that we didn't feel comfortable sleeping in that bed. We all had to cram into one queen bed. Staff was very nice and even called up to our room to let us know we left our lights on on our vehicle.
Stayed 1 night in Dec 2023
Response from The Redmont Hotel, a Hilton Curio Hotel on 6 Jan 2024
Thank you for choosing to stay with us at The Redmont Hotel Birmingham. Feedback, such as your own, is a vital tool we use to hold ourselves accountable to our mission statement. We use this information to ensure we improve the overall hotel experience we provide our guests. From our entire team, we appreciate your patronage as well as the time you took to respond to the Hilton provided survey. We can’t wait to welcome you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pro: Very friendly and helpful staff. Room was very clean and tidy. Con: Only changed towels and not sheets for the whole 5-night stay. Missing body wash and were given small soaps instead.
Stayed 5 nights in Dec 2023
Response from Karren R on 4 Jan 2024
Thank you for your feedback. We will address your concerns with the appropriate staff, so this does not happen in the future.