Big Torch Key Holidays from AU$3,895

I spent 3 days and was amazing, the location was incredible, the room beautiful, air conditioned and elevator worked and was good, the only problem is that they gibe you chairs for the beach and then they force you to pay for umbrella, I would rather dont have anything but the sneaky way the umbrella people worked was not good. But to be honest I would go back to that hotel many many more times, it was as beautiful as it was on the pictures and more.

Don’t even think— just book it! Loved this property and all of its amenities!

Positives - Great food! Great amenities! Great section of the beach! Rooms were clean and modern! Negatives - Staff checking us in were not overly helpful - very transactional and seemed annoyed with any questions. - Beach had a lot of garbage - would be great if people would clean up after themselves, but if not, if there was staff to help pick up the garbage.

We recently stayed at Fontainebleau Miami Beach for 2 nights and honestly left pretty underwhelmed, especially considering the price point and reputation. The property itself is beautiful and iconic, but the overall guest experience felt very transactional. Everywhere you turned there was another service charge, added fee, or overpriced convenience. It constantly felt like we were being nickel and dimed instead of enjoying a luxury stay. The valet situation was especially frustrating since valet is basically required. It was slow, disorganized, and stressful multiple times throughout our stay. For a hotel operating at this level, the process should run much smoother. Another disappointment was the room setup. The mini fridge is sensor-controlled for the minibar, so you really can’t use it for your own drinks or leftovers without risking charges. Such a small thing, but incredibly inconvenient when staying more than one night. What really stood out most was how quickly the customer service disappeared once we checked out. The exit process literally sends you out the back, and the hospitality vibe was basically over at that point. Overall, the hotel looks impressive in photos, but the experience did not match the cost. We expected luxury hospitality and instead felt like every interaction came with another fee attached.