Big Torch Key Holidays from AU$2,258

Great property, we enjoyed our stay and staff was always kind and making sure we were having a good time, Mariano, Julia, Reinaldo take caer of every possible detail. This property includes breakfast and quality was consistent every morning. Room was clean and well maintained. Definitely would recommend especially if you are traveling with family.

None of the rooms are designed efficiently in this hotel. We got our first room at check-in, had NO drawers for our clothes. The second room we got, the toilet was separate from the sinks (you want to wash your hands right after you use the toilet, not when you come out of it). Also, there should be stable doors to the bathrooms and NOT just glass swinging doors in case someone wants privacy. Why can't they have full-closing locking bathroom doors??? The hallways always smelled of cleaners/musky. Also there SHOULD be a lifeguard always on duty at the pool! Children were not respectful and body diving into the pool, creating a dangerous place for those who just wanted to relax. For there to only be 2 main elevators/1 service elevator for hundreds of guests is unacceptable!! The concierge service at the front desk was OK. Upon checkout, the person there never asked if our stay was good, how did it go...He was very rude and walked away from his station to have a cigarette outside while the the lobby phone rang for 10 minutes and no one else was manning the welcome desk! The complementary breakfast was good and there was a lot of selection. The buffet dinner is not worth what they charge and there's not a lot of selection there. The Alligator bar/eatery is nice and reasonably priced. There's plenty of room around the pool for guests and beach access is pretty easy even though it's not part of the hotel grounds and you have to use your access key to get back in the pool area.