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"Good breakfast. Helpful team"

"The hotel is nice but very simple. The staff isn’t welcoming and cheery just very business with minimal conversation. We felt as if we were a bother. The lobby is very basic with no real sitting area and the entrance to the hotel is on the backside not the street level which is inconvenient when arriving and unloading. It’s not clearly noted and is a bit confusing. Room was a good size and the bed was comfortable. Pillows were very hard unfortunately. There is a small, complimentary coffee station in the lobby that is a nice perk. "

"Restaurant was nice but the room was disgusting. Very very cold and smelt very strong of drains all through the night. No gesture of good will from the hotel. Apart from wavering the £15 parking fee. Reception staff did not listen and we found them very rude. "

"Clean room but very basic"

"The hotel is one of the very best I have stayed in. It is run with a great pride in service and attention to details. It is extremely friendly. The accommodation is dog friendly. The decor is beautiful set in its own private garden and just a couple of hundred metres from the beach front. Loved it."

"Atmospheric quirky hotel. Retains convent feel. Nice staff; good restaurant at night. Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains ."

"Amazing stay, the building has a charm worth experiencing. Hotels.com should update the Google maps link, as when selecting the directions using the app sent us to a farm in the middle of nowhere 10miles away from the property"

"Very good spacious rooms with jacuzzi. staff very helpful. We were coming late after working hours in reception and we got video recorded specially for us how to access our room. Very good "

"Lovely house in serene countryside. It's some distance from Bilbao which was my target destination but the bus service was efficient and punctual. The one-mile walk from the property to the bus-stop was through an extremely peaceful woodland setting. Imanol was the perfect host.Assisted by Imanol's car I had no difficulty navigating the area & spending my evenings in friendly Gordexola so a hire car was not essential for me."