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"The room was ready/clean, the staff were pleasant and it’s the perfect location if you are traveling terminal 5. Will definitely be back "

"Quick and easy Friendly "

"We arrived at 11 am and they left us checked in early. The staff were nice and the hotel was great. "

"Very satisfied "

"Check in was very efficient. Nick was a star. Hotel was very clean, the room was spacious and the bed was very comfortable."

"Beautiful hotel, everything was clean, staff was super friendly, and breakfast was great. "

"Had to change rooms, but the front desk was very accommodating. That’s a sign of good staff; they solve problems themselves. As a result, we got a slightly nicer room, and he gave me a chocolate bar from concession for free. The bartender was very friendly as well. Little touches like that make for a plan to return here again when at Heathrow."

"staff were friendly, efficient, very polite and very helpful the room was clean and very good the restaurant and cafe were excellent"

"Room was exactly what we needed before a direct flight to Perth. Clean, comfortable and a good shower, pub and restaurant nearby. Easy journey to Heathrow."