Benito Juárez Hotels, Puerto Vallarta

"We were impressed with the cleanliness of the resort, however the number of staff, particularly the recreation staff, seemed to be limited as compared to other resorts we have stayed. The buffet was plentiful with lots of choices but again I thought there was limited staff. Definitely enjoyed the bar scene. "

"I feel like we were treated less and were less attentive for being Hispanic ! And it is not family friendly. My kids were told they couldn’t swim in the pool for being to loud and too splashy . Will never come again . "

"Everything was great. Restaurants had excellent food especially at the Secrets side. My son loved the kids club. Staff was very friendly "

"Overall the property is well kept considering the finished wood stairs and rafters. All the staff are very courteous, kind, and helpful. We had almost left some personal items in the room and just 5 mins after checking out, we were informed that we left items in the cooler. We were able to go back to the room to recover our items. The resort is certainly a family-friendly atmosphere with activities for the kids all day, inside kids club as well as outside kids club. The room was serviced everyday with fresh towels and bedding. Beach resorts tend to have sand everywhere but Marival somehow kept it free of sand after our room was serviced. Reasons I don’t give 5 stars: rooms are very small. No fresh fruit in any of the bars/drinks. All the Chicken taste like a freezer. Pizza place only open for dinner. Lack of protein options for breakfast."

"Great"

"My room was extremely noisy. Staff show no flexibility. "

"Yes, all was exellent"

"Outside of the property and beach area is beautiful. The staff was friendly. The downside was the food selections. "

"Beautiful property nestled in the jungle with calm and zen vibes. The place is constantly being kept up so it is immaculate. Staff is wonderful and friendly. Lots of walking if that's what you want (10-14k steps in my case), but there are always golf carts ready to take you where you need to go. Food truck was really nice. Only improvement would be to the restaurant options, Salt & Thyme (international/Italian buffet) was a hit with my picky eater but it was only open the last 2 days of our 7 days there. Lastly would be lovely to have a kids corner in the gym so single parents can get a workout in. Overall we had a wonderful stay, I would recommend and would book again in a heartbeat. "