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Reviews of Grand Suites Hotel

3.5 out of 5
Grand Suites Hotel
Salahelddine Street, Raouche, Caracas, Beirut

Reviews

5.6
Rating 10 - Excellent. 8 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 5 out of 32 reviews" "
Rating 2 - Terrible. 12 out of 32 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

sulaiman

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad hotel and not clean
Stayed 1 night in Aug 2023

10/10 Excellent

Jose

Stayed 3 nights in May 2023

4/10 Poor

Verified traveller

Einfach nur Schrott
Stayed 1 night in Jan 2023

8/10 Good

Alaa

Stayed 1 night in May 2022

2/10 Terrible

Mahmoud

Stayed 10 nights in Mar 2022

2/10 Terrible

Ahmad, Jordan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good everything was poor They didn't deliver what i choose
Stayed 4 nights in Oct 2020

10/10 Excellent

Daoud

Stayed 1 night in Oct 2020

8/10 Good

Ahmedbehairy, Cairo,Egypt

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
فندق جميل منظر البحر رائع نظافة ونظام ولكن لم يكن هناك فطار في الفندق كما كنا متعاقدين مع اكسبيديا
Stayed 10 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I liked the staff and location, see view was good. Very good for budget travellers
Stayed 3 nights in Sep 2020

10/10 Excellent

Abdullatif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Dima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Amer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

OMERG, O

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very bad experience, you can add VERY BAD for (amities, Room, Reception, restaurant, bathroom, bed , building, lift,and no any services. I have photos
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best sea view ever! Thank you for everything Coming back for sure
Stayed 1 night in Nov 2019

10/10 Excellent

Radwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Abdallah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disgusting very unsafe
Stayed 7 nights in Oct 2018

2/10 Terrible

Samee, Dubai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice site, located in a prime and well known area
The hotel is not ready for international traveler, The facility is very poor, amenities are almost zero. infect should not listed in the Expedia list as it creates disappointment when gets experienced.
Stayed 2 nights in Feb 2018
Response from Mr. Mohamad Dakdouk on 13 Feb 2018
Dear Mr. Samee, We apologize for your disappointment. An indication of this is that we are renovating the hotel so our hotel still under renovation. Hope you come back and enjoy the hotel's new shape.

2/10 Terrible

Maher, Dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was not good at all
was not good or acceptable at all as nothing was found as described as in the beginning the hotel receptionist declared to me that they are not accepting online booking from any booking site and the do not have any relation with them so he can not see if I really have booking or not and he told me that he will give me a room on other rate which is 60 USD but after bargaining he accepted to give for 50 USD so I accepted and paid this amount and asked for receipt but he gave me one has no hotel name or stamp and was written by hand. I went to the room to find it with very old carpet and furniture with very bad smell that prevent you to close the balcony door and out of order AC, beside the bath room was mostly rusty and not cleaned well with broken cloth hangers. also the free wifi was almost not working and if work you can not surf any page. I really do not recommend this hotel for anyone for such price. note:supporting pictures attached
Stayed 1 night in Oct 2017
Response from Mr. Mohamad Dakdouk on 5 Jan 2018
Hello, We apologize for your disappointment. These pictures you have are according to the old administration and we are now the new administration Hope you come back and enjoy the hotel's new shape. Mr. Mohamad Dakdouk. Owner Grand Suites Hotel

2/10 Terrible

N

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor state
Very poor state, extremely smelly, bathroom unclean and smells like sewage. Very disappointing and certainly not worth 4 stars - not even 1 star.
Stayed 5 nights in Sep 2017
Response from Mr. Mohamad Dakdouk on 5 Jan 2018
Hello, We apologize for your disappointment. These pictures you have are according to the old administration and we are now the new administration Hope you come back and enjoy the hotel's new shape. Thank you. Mr. Mohamad Dakdouk Owner Grand Suites Hotel

2/10 Terrible

issa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas d'air climatisé, meme pas ventilateur, pas de serviettes pour prendre une douche je n'ai meme pas ete capable de rester plus qu'une heure tellement c'était chaud 1 étoile c'est trop
Stayed 1 night in Aug 2023

2/10 Terrible

SEONG SEON

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Antoine

Disliked: Cleanliness, property conditions & facilities, room comfort
Très déçu
Il est clairement nécessaire que hotel.com contrôle les hotels qui sont proposées. Il y a un écart flagrant entre les photos et la réalité ( chambre sale, équipements vétustes et abimés) Il y a également un écart entre les services proposés et la réalité. Paiement par carte impossible ( cash only) langue parlée ( arabe seulement au lieu de anglais et français) Je ferais un mail de réclamation.
Stayed 3 nights in Jun 2023

4/10 Poor

Veikko

Disliked: Cleanliness, amenities, property conditions & facilities
Sucht Euch lieber ein anderes Hotel.
Stayed 3 nights in Mar 2022

8/10 Good

Daoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Aziza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schreckliches Hotel nicht zu empfehlen
Es war nicht sauber. Nicht wie auf den Bildern. Kein Service. Freches personal. Kein verständnis. Das personal hatte von nichts Ahnung.
Stayed 7 nights in Dec 2019

8/10 Good

Nisrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Alaa

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2019
Response from Abbass on 8 Mar 2019
I wish that your review is fair to us. If you had any problem please call us. We can help you the next time you get to our hotel to make your stay much more pleasant. Thank you

8/10 Good

Nisrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Abbass on 6 Mar 2019
Thank you, looking forward to welcome you again at our hotel!

2/10 Terrible

elias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precariedade total.
Hotel com péssimas instalações, condições de uso precário, atendimento horrível, oferecem roupas de cama e toalhas sujas aos hóspedes, no café da manhã oferecem um pão, tomate, pepinos e somente chá mate. Camas com odor forte de cigarros, banheiros sem condições de uso. Eu como usuário assíduo do site informo que O Hoteis.com deveria excluir este hotel da lista de reservas.
Stayed 4 nights in Jan 2018
Response from Mr. Mohamad Dakdouk on 26 Jan 2018
First thank you for choosing our hotel Dear Mr. Elias our apologizes I think there has been a misunderstanding we tried many times to understand your language and we tried also to speak English and French but we could not understand each other. thank you for your review hope to see you soon.

2/10 Terrible

nigu.eu, lysekil - sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ej genomförd bokning, trots bekräftelse e-mail+SMS
Kände mig lurad, besviken - lurad, hotellets bilder stämmer inte med mina egna
Badkar/Dusch
Handfat
Köksbänk i pentry
Entré
Stayed 6 nights in Nov 2017
Response from Mr. Mohamad Dakdouk on 30 Dec 2017
Hej, Vi ber om ursäkt för din besvikelse. Anledning till detta är att vi håller på att renovera hotellet, dessa bilder som du har är enligt den gamla administrationen och vi är nu den nya administrationen. Därför är bilderna som du har ifrån renoverings perioden. Hoppas att du kommer tillbaka och njuter av hotellets nya form. Hälsningar, Grand Suites Hotel Hello, We apologize for your disappointment. An indication of this is that we are renovating the hotel, these images are in accordance with the old administration and we are now the new administration. Therefore, the pictures are from the renovation period. Hope you come back and enjoy the hotel's new shape. greetings, Mr. Mohamad Dakdouk General Manager-Owner