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"The room was clean and the air conditioning worked perfectly, which made for a comfortable stay. However, my check‑in was delayed because Hotels.com sent the hotel incorrect details for my booking — specifically, the wrong first name. As a result, the staff had to spend time verifying that the reservation was actually mine. Everything else on the booking was accurate except for the first name. I’m not sure how this happened, especially since I’ve used Hotels.com to book this same hotel several times without any issues. It would be helpful if this could be looked into to prevent similar delays in the future."

"I always try to stay here when in the area. It's clean, nice rooms, good wifi, pleasant staff, great parking, and the breakfast is lovely (which is the main part when working away). Already booked my next room for when I'm in the area again next month."

"Hotel is quite nice for an old place but could do with a bit of TLC and some modernisation. However, the room was clean and comfortable (apart from the pillows which were like flagstones 😖) and there’s plenty of parking space. I got an attic style room and if I had a pound for every time I cracked my head on a ceiling beam, I’d have about £17 by now. The WiFi is poor and slow in room 302 but gets a bit faster when you’re in the bar area 🤔. The gym facilities were pretty good and the pool looked good too. I work all over the country, usually staying in 2/3 different hotels per week, and this one achieved the UK record for the most expensive pint of soda & lime I ever encountered 😳 £6.30!!! What a rip off!!! I don’t mind paying that (or quite often more than that) for a pint of lager, but for soda water and a splash of lime cordial …. that takes the biscuit … so much so that they didn’t get another penny out of me during my stay. I’d normally stay in the hotel for dinner and a few evening drinks but any establishment will only rip me off once, so I went out to spend my (company expenses) money elsewhere instead 👍 Needless to say there will be no return visit from me. "

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"Good stay"

"The staff were very good and evening meal and breakfast very nice. Very disappointed with the fact the key card holder said the bar opened TV12 noon on Saturday but when we asked staff they said it was not open until 3pm. We had arranged to meet friends in the bar at 12 noon so we all had to go into town before the football match which was the purpose of our stay. Maybe someone can amend the information."

"A"

"Lovely pool area and jacuzzi. Good Breakfast choices and easy parking."

"We were late for breakfast but there was still a full choice of tasty wholesome food available . Bed very comfortable . Room clean and tidy. Staff were smiley and helpful where necessary. Great location for motorway links etc yet no traffic noise . The only negative experience we had was the car park arrangements charging £5 per night and feeling worried about being fined for overstay / incorrect parking etc. We will look elsewhere on our next visit to Chatham . "