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Reviews of Krafft Basel

4 out of 5
Krafft Basel
Rheingasse 12, Basel, BS

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 296 reviews" "
Rating 8 - Good. 83 out of 296 reviews" "
Rating 6 - Okay. 28 out of 296 reviews" "
Rating 4 - Poor. 9 out of 296 reviews" "
Rating 2 - Terrible. 3 out of 296 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

HUSSAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Nov 2023

8/10 Good

JOSHUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the premium room on the roof with a huge bathroom and bathtub. Room was always the right temperature with a big covered balcony. No minibar/fridge but had a coffee machine and hot water maker in the room Parking was a bit difficult but the staff went above and beyond to figure it out for us. Very close to all of downtown Basel. Small, very basic breakfast for 20cfh per person is not worth it but all in all very nice quiet hotel on the water. Once again, amazing staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

peter

Stayed 2 nights in Dec 2023

10/10 Excellent

alec

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Nov 2023
Response from Laura on 5 Dec 2023
Dear Alec, Thank you very much for your feedback. We hope to welcome you soon again in our Hotel and wish you all the best. Laura and the Krafft Team

10/10 Excellent

Lauren, Charlotte

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great smaller hotel right on the Rhine River in Basel with perfectly located within a short walk to the old town and many attractions. During our stay the annual Christmas market was just outside which was quite fun but did make accessing the hotel require a block or two walk with our luggage. We enjoyed a penthouse suite which didn't have much of a view but was spacious, clean and very quiet for a restful night's sleep. We'd certainly consider a return visit.
Stayed 1 night in Nov 2023
Response from Laura on 5 Dec 2023
Dear Lauren, What a personal and lovely feedback! Thank you so much for taking the time to write about your stay here. We are particularly pleased that you were able to relax in our hotel and take some time out. We welcome you back at any time and would be delighted to welcome you again. Best regards from Basel & have a good time, Laura & your Krafft team

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice old world property, in great location with great views over the river. Coffee, water and snacks available on each floor for guests included in price. Staff very friendly and helpful.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not sure how it is 4 stars
The room was not clean at all. Dust in many places, a lot of hair in the bathroom. There is no fridge, kettle, coffee maker in the room. Instead, they were very proud of their shared facilities and explained how you could sit and read and have a cosy time. However, the "space" is at the stairwell, and our floor had one chair to sit on. There were not enough clean cups and tea spoons, most of the tea canisters were empty. The fridge was crowded by another guest's champagne bottle and take-away box (the fridge was very small and shared by the whole floor). A few days before our stay the hotel sent an email to let us know that there would be a street party on the weekend of our stay. 1) the email was in german only, so I could only halfway understand it and 2) if I had known sooner than a couple of days before then I would have rebooked to another hotel. As such, there was nothing we could do and the extremely overexcited woman in reception simply offered us some earplugs and advice us that staying in the city is expected to be noisy. And it was :( The most important advice for breakfast is: Get there early. The first day it took almost 30 min to get a small cup of coffee and the food was not all restocked. Furthermore, it looked rather "worn" since it was a buffet and had had many "hands on it" before us. The next morning we had to get up early for a flight and the breakfast was actually a pleasant experience.
Stayed 2 nights in Sep 2023

8/10 Good

Assegid

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Your Krafft Team on 19 Oct 2023
Dear GuestThank you for your feedback and best regards from Basel!

6/10 Okay

Charles

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was so helpful and friendly. We had an amazing view of the river! There were a couple of things that were an issue: the bathroom was so tiny- you couldn’t do anything at the sink without getting water all over the floor. The toilet was so close to the shower that I kept hitting my leg and knee on it while trying to clean off. I finally learned my lesson and stood sideways and cleaned off. The pillows were so flat that I found folding it up helped the first night. Then, I requested a second pillow which helped a bit. The bed was comfortable, though. The room was a bit too sparse. Overall, a pleasant staff, a decent breakfast (great cup of coffee), and great view of the river but next time in Basel I will probably opt for a different hotel.
Stayed 3 nights in Oct 2023
Response from Hotel Krafft on 15 Oct 2023
Dear CharlesThank you very much for taking the time to write such a detailed review.We are sorry that we could not convince you completely with our room and hope that you will give us another chance and that we can welcome you again soon!Until then, we wish you a wonderful time!Best regards from the RheingasseNataniel BellakovicsReception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ihr Krafft Team on 19 Oct 2023
Lieber GastVielen Dank für das wunderbare Feedback. Schön, konnten wir Sie vollstens überzeugen.

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023
Response from Linus Gutzwiller on 27 Aug 2023
Lieber StephenWir bedanken uns für ihre tolle Bewertung.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach using bus and tram
Stayed 1 night in Aug 2023
Response from Linus Gutzwiller on 27 Aug 2023
Lieber DanielWir bedanken uns für Ihre tolle Bewertung.

10/10 Excellent

Leticia, Pasadena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this hotel. Location, staff and room. The hotel is a historical landmark in the city and I highly recommend. We only stayed one night to catch our river cruise the next day, however we wished we had stayed a couple more. Next time!!
Stayed 1 night in Aug 2023
Response from Hotel Krafft on 1 Sept 2023
Dear LeticiaThank you very much for your very positive review!We look forward to you staying with us a little longer next time :).Until then, we wish you a wonderful time.Best regards directly from the RhineNataniel BellakovicsReception

8/10 Good

james

Stayed 1 night in Jul 2023
Response from Linus Gutzwiller on 27 Aug 2023
Lieber JamesWir bedanken uns für Ihre tolle Bewertung.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location along the river
Very nice hotel in a convenient location. Rooms were all updated, while common areas had a nice historical feel. The only negative on a hot day was no air conditioning. Staff was very helpful and pleasant.
Stayed 2 nights in Jul 2023
Response from Hotel Krafft Basel on 22 July 2023
Dear KennethThank you very much for the positive feedback about our hotel!Unfortunately, we are not allowed to install air conditioning in the rooms as this building is a historic monument.However, we are pleased that you enjoyed your stay and hope to welcome you back soon!Best regards from the RheingasseNataniel BellakovicsReception

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a cute little hotel right along the River in Basel. The staff were very friendly upon check in and even let us check in super early, like noon! We could walk to many cool spots from here and really enjoyed the local nightlife along the river. Our room was large, it felt like an apartment! We liked the towels in the waterproof dry bag if we had wanted to float the river. Close to lots of restaurants and shopping.
Stayed 1 night in Jun 2023
Response from Your Krafft Basel Team on 5 Aug 2023
Dear SuzyWe are so happy to read your positive feedback and that you enjoyed your stay. We look forward to welcome you back to Basel soon!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing!! Being able to walk out the door and swim in the Rhine was an experience we will never forget.
Stayed 2 nights in Jun 2023
Response from Your Krafft Basel Team on 23 July 2023
Dear DanielSo good to hear that you took a backpack full of nice experiences back home. We look forward to show you Basel in different seasons, e.g. with all the christmas markets around.

8/10 Good

Lauren

Stayed 1 night in Jun 2023
Response from Your Krafft Basel Team on 23 July 2023
Dear LaurenThanks for your time to leave us a feedback. We look forward to see you again!

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with friendly staff and comfortable room.
Stayed 1 night in Jun 2023
Response from Your Krafft Basel Team on 23 July 2023
Dear Andrew Thank you so much for your great feedback!We would be happy to welcome you back soon.

10/10 Excellent

Abraham

Stayed 1 night in May 2023
Response from Kerim Chaibi & the Hotel Krafft-Team on 29 May 2023
Dear Abraham Thank you very much for the perfect score! It is a pleasure to hear that you ver much enjoyed your stay at the Hotel Krafft.Best regards

10/10 Excellent

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a room overlooking the River and was able to enjoy not only what I could see, but also hear because the water was very high and moving fast so the current made a continuous rushing sound. It was a beautiful sensation. The staff were so helpful in explaining the transit system and how to reach all the important sites. Their language skills were exceptional.
Stayed 3 nights in May 2023
Response from Your Krafft Team on 21 May 2023
Dear LinneaThe whole Krafft Team thanks you for your positive feedback and we are happy you enjoyed our great location next to the Rhine. We look forward to welcome you back to Basel soon!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Great location! Basel is a wonderful town! We were disappointed to find our room at the back of the property was a laneway, with a number of bistros that were open late, even on week nights!
Stayed 2 nights in Apr 2023
Response from Kerim Chaibi, Reception on 4 May 2023
Dear James Thank you very much for your generous review. We are happy that you enjoyed where the Hotel Krafft is situated and the city of Basel in generall. Maybe next time we can convince you even more with a room facing the river. Until then we wish you all the best.

10/10 Excellent

SD

Stayed 1 night in Apr 2023
Response from Ihr Krafft Team on 21 May 2023
Lieber SD Vielen lieben Dank für 10 von 10 Punkten. Das spornt uns immer wieder zu Hochleistungen an!Bis bald wieder bei uns im Krafft.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Basel Krafft Hotel!! Lovely accommodations- both room and common areas, great breakfast and super- friendly staff. Perfect location for sightseeing or just relaxing!! Will definitely stay again if ever fortunate enough to be back in Basel!!!
Stayed 3 nights in Apr 2023
Response from Your Krafft Basel Team on 5 Apr 2023
Dear AngelaThank you so much for your great feedback. Already now we are excited to welcome you back to Basel soon! Have a fantastic time.

10/10 Excellent

vanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Das Krafft Team on 21 May 2023
Liebe vandaHerzlichen Dank für die tolle Bewertung. Wir freuen uns, dass wir dich vollstens zufrieden stellen konnten und hoffen dich bald wieder in Basel willkommen heissen zu können.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure I was welcome and comfortable. There were so many thoughtful inclusions, like a water jug in the room and filtered water tap on every floor. The room was comfortable and had great views of the river.
Stayed 2 nights in Feb 2023
Response from Jasmin, Réception on 14 Mar 2023
Dear ErinWhat a wonderful feedback, thank you very much!We loved having you here and would be thrilled to see you soon again.Have a fantastic time and all the best!

10/10 Excellent

vanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Little jewel!
Stayed 1 night in Feb 2023
Response from Kerim Chaibi on 15 Feb 2023
Dear Vanda Thank you very much for the generous review. It was a pleasure to host you as a guest. We hope to welcome you anytime again at the Hotel Krafft.Best regards

8/10 Good

Ned

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Kerim Chaibi on 15 Feb 2023
Dear NedThank you very much for your review! Best regards

10/10 Excellent

Tedd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Catherine

Stayed 1 night in Dec 2022
Response from Krafft Team on 1 Jan 2023
Dear CatherineThank you very much for such a positive feedback. Have a great start in the New Year!

10/10 Excellent

Elizabeth, Washington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming, quirky and historic, near the middle bridge and great shopping.
Stayed 1 night in Nov 2022
Response from Krafft Team on 1 Jan 2023
Dear ElizabethThank you so much for your positive feedback!Please come visit us soon again.

4/10 Poor

Wilson

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed there before but this time was not happy with the room.
Stayed 2 nights in Nov 2022
Response from Krafft Team on 20 Nov 2022
Dear WilsonThank you for your feedback. We are sorry to hear that this time you didn't enjoy the stay with us as usual.We have put a note in your file that this room was not as you expected it. Next time, just come to the reception directly and we will check to find a room that suits you better.

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Matthieu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

6/10 Okay

Marta

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room very small for asking price, no still water provided.
Stayed 1 night in Oct 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very hospitable staff and delicious breakfast buffet included with room.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Nabil

Business traveller
Liked: Cleanliness, staff & service
Nicest team ever. They went out of their way to help in many ways.
Stayed 1 night in May 2022

10/10 Excellent

David, La Crosse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Heetae

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2022

10/10 Excellent

Ellis, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal service. Great food in the restaurant. Easy to get to from the train station, take tram Rheingasse 8. You have a great view of the Rhine river. Excellent restaurants are near hotel.
Stayed 3 nights in Dec 2021

10/10 Excellent

gabriela

Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Dec 2021

8/10 Good

Maurits, brussel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique admosphere
Stayed 2 nights in Sep 2021

6/10 Okay

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location and views. Big room. But fir one night over 400 dollars and no air conditioning I get that not every older building will have it but it was not comfortable. Also Very loud live band playing outside on a weekday with travelers needing to sleep. If I’d known I would not have stayed here.
Stayed 1 night in Sep 2021

2/10 Terrible

Kenneth

Stayed 4 nights in Aug 2021

10/10 Excellent

Jimi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krafft Basel
Very nice hotel, with amazing view to the river. Good food in the restaurant and very helpful personel
Stayed 1 night in Jun 2021
Response from Patricia on 9 June 2021
Dear Jimi Thank you very much for this great review! We are so happy that you thoroughly enjoyed your stay with us and would love to welcome you back soon. Best regards, Patricia Réception

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property should really notify guests that they have 2 properties. One being 4-star and another being 3-star. Instead they tell you they have River-view and City-view without differentiating the City-view is 3-Star. The site only lists the 4-Star rating. In addition, the City-view rooms are covered in scaffolding and workers arrive to make noise before 7:00 AM. Luckily the entire city goes to sleep by 9:00 so there's no reason to wake late.
Stayed 1 night in Feb 2020
Response from Katharina Hummel - Stv. Teamleiter Réception on 19 Feb 2020
Dear Guest Thank you very much for your feedback. We really appreciate any kind of feedback to develope our services for our guests. We are really sorry that you seem to be unhappy about your experience. The construction work in the street is caused by a big fire happened last summer and we are trying to recover everything as soon as possible. The KRAFFT Basel and the Consum Résidence belong together, but are separated businesses. Normally we do not change the bookings between the two hotels but in some cases we take the liberty to upgrade some reservations in our Consum Résidence. Although it is a 3-Star Hotel you can rest assured, that we allocate you just in the same categorie or even better categories. Furthermore we would like to mention, that the rooms are furnished with high quality VITRA-Design Furniture and are equal to the rooms in the KRAFFT Basel. However, we would be very happy to have a second chance – please be informed, that we already quoted, If there are any misunderstandings or problems please contact us, so we can have a look at your former booking. We are looking forward to welcome you soon back in Basel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!! Great staff. Incredible location. Pay the extra for a river-view room.
Stayed 1 night in Dec 2019
Response from Vera Ott - Réception on 29 Dec 2019
Dear Daniel Thank you so much for giving us the maximum of points! We are pleased to see that we were able to make your stay fantastic! And we also thank you for sharing your experience with other travellers and recommend them how they can make the best out of their time at the Krafft Basel! We hope that it is not too long until we are able to welcome you back! Vera Ott Réception

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from Joseph Feid - Réception on 17 Dec 2019
Dear Guest, Thank you very much for your stay with us and rating us. We really appreciate your good rating and are happy that you enjoyed staying with us. Any kind of feedback is very important to us and helping us to get to know the needs and wishes from our guests. We hope to welcome you again someday and send you best wishes from the river rhine in Basel. Joseph Feid Réception