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"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."

"Not a 4 star hotel at all. I’ve stayed in 3-star hotels that were much better than this. The hotel looks nothing like the photos online. it’s very run down and poorly maintained. The bath water drains extremely slowly, the taps are rusty, and there was mould in the bathroom, which is unacceptable. You can also hear people from above and next door. Another disappointing issue was the pool access. On Hotels.com it gives the impression that the pool is included, but nowhere during booking does it clearly mention there’s an extra charge to use it. Only after booking do they send an email informing you about the additional fee, which feels very misleading. Overall, definitely not worth the price or the 4-star rating."

"Overall a great stay, excellent breakfast. There were some plumbing issues in my room - it’s an older building."

"The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely"

"Stain on carpet and sheets after room was “cleaned”, no fridge, other than that room was spacious and relaxing. No smart TV and no access to the back for a firestick so stuck with free view channels "

"It was a very nice setting outside but inside could have a better layout, felt like a business lounge in the airport. Staff were friendly and helpful but did have a few issues with orders which resulting in myself eating separately despite the meal costing around £300. Unfortunately too many children around for us having a night off from children! Lots of rooms downstairs so perhaps some adult only areas? Lots of children in the Spa which made the experience quite unrelaxing. Very overpriced for the experience in my opinion. Sadly wouldn’t return. Although food was delicious and bed very comfy!"

"Good check in very friendly receptionist. Room lovely, larger than expected, clean and full of charm, nice touch homemade cookies. Downside was view which looked onto a full skip of rubbish! Selected hotel for the rooftop bar, however this was closed, had we been advised of this would have probably selected something cheaper. Bar area is lovely, shame the cellar section in the pictures used to promote the hotel, seems to be only for events and functions.Dinner was amazing great food and service, breakfast however was very disappointing. For the price the continental was very limited no cheese or meat. Lots of choice on the hot options unfortunately when it came the bacon was burnt and the black pudding was overdone. Was asked if they could get us something else, but this was as they were clearing which was too late, no one came over during the time we were eating to check if everything was ok, they were too busy chatting! All in all mixed review lots of good but also plenty to improve on."

"Worth staying for the breakfast alone - outstanding. Cute rooms too!"