"Room was located above a bar. I was not aware of this until I arrived.
The room had communal ablutions which was advertised but I didn’t realise until I arrived.
Room smelt damp and the windows could not be opened.
Staff were friendly and offered a complimentary drink on arrival at check in, which was conducted in the bar."
"Room was located above a bar. I was not aware of this until I arrived.
The room had communal ablutions which was advertised but I didn’t realise until I arrived.
Room smelt damp and the windows could not be opened.
Staff were friendly and offered a complimentary drink on arrival at check in, which was conducted in the bar."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
This is the 2nd time we have stayed here in 12 months, and we will be back! The new rooms are lovely. The only negative and I am being picky would be that there is no airflow/cooling in the corridors which the hotel rooms are off. When you step out of the lift the heat especially on a hot day is horrible.
This is the 2nd time we have stayed here in 12 months, and we will be back! The new rooms are lovely. The only negative and I am being picky would be that there is no airflow/cooling in the corridors which the hotel rooms are off. When you step out of the lift the heat especially on a hot day is horrible.
Anonymous traveller
Reviewed February 6, 2017Reviewed February 6, 2017
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision
and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.
Michael
Reviewed January 23, 2024Reviewed January 23, 2024
Not a good experience with the QR codes in the table, communication was not clear around unavailable foods. Took an hour and a half to solve.
Lady serving, Maria in the kitchen; top notch service. Thank you Maria.
Not a good experience with the QR codes in the table, communication was not clear around unavailable foods. Took an hour and a half to solve.
Lady serving, Maria in the kitchen; top notch service. Thank you Maria.
Theresa
Reviewed November 6, 2026Reviewed November 6, 2026
We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne.
Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow.
Simon & Sean
We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne.
Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow.
Simon & Sean
Simon
Reviewed December 3, 2023Reviewed December 3, 2023
We stayed in the apartment room, which had a washer and dryer. The bed was very comfortable, and the whole room was beautifully presented. Very close to train and bus connections.
We stayed in the apartment room, which had a washer and dryer. The bed was very comfortable, and the whole room was beautifully presented. Very close to train and bus connections.
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered.
Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...
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